Coaching for Success

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Coaching for Success
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Flow

• Coaching.. What?
• Coaching.. Benefits!
• Coaching.. Who?
• Coaching.. Why?
• Coaching.. How?
• Case Studies
• Final thoughts

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Executive Coaching. Defined.

• The art and science of facilitating the
• personal and professional development,
• learning and performance of an
• executive by expanding his/her options
• for behaving authentically.

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Case Study Dealing effectively with conflict

• Background
• Karthik - New CEO of Retail Company
• Organisation keen to set him up for success
• Assigned a coach for first 100 days

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Case Study Dealing effectively with conflict
Collaborative has strong interpersonal skills
Needs to be able to deal with conflict
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Case Study Dealing effectively with conflict

• Increased Self Awareness
• Uncomfortable with situations of conflict
• Take it personally
• Get defensive

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Case Study Dealing effectively with conflict

• Process Results
• Action based reading, case studies, observation,
  role-playing, live feedback
• Strengthened professional boundaries
• Addressed conflict positively used it to drive
  culture of innovation
• Now a successful CEO!

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Types of Coaching

• Coaching for Success Guiding people toward
  success in new or challenging situations.
• Coaching for Improvement Guiding people to
  improve unacceptable performance or work habits.
• Managing Performance Problems Addressing
  chronic performance or work habits problems or
  serious misconduct.

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Coaching In The Past..

• Focus on performance issues leading to career
  derailment
• View negatively, applied to failing leaders
• Seen as last ditch effort to salvage a career

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Coaching Today..

• Dynamic competitive market, need to enable
  people to achieve business objectives
• How to take good people and make them the best
  they can be
• Applied to top performers whose leadership
  growth potential are highly valued

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Coaching in India

• Still considered taboo and remedial in
  nature
• Need to change current perceptions
• Coaches are Retired CEOs, Running Training
  Organisations, Heads of HR
• Cost from INR 15,000 to 1 Lakh, per session
• Monthly sessions, 2-3hours, focused on one client
  need

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Indian Companies Using Coaching
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Case Study Being Less Perfectionistic

• Background
• Priyanka
• Recently promoted to director of IT
  infrastructure and quality assurance
• Large MNC, IT company.

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Case Study Being Less Perfectionistic

• ESTJ
• Practical, realistic, matter-of-fact, with a
• natural head for business. Not interested in
• abstract theories want learning to have
• direct immediate application. Like to
• organise run activities. Often make good
• administrators are decisive, quickly move to
• implement decisions take care of routine
• details.

Highly confident achievement orientated
Needs to be less critical of others performance
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Case Study Being Less Perfectionistic

• Reflected on output
• Unlocked the Situation
• Realised self prescribed perfectionist
• None of team taking ownership
• Little work-life balance
• Overlooking big picture
• Short-changing development of subordinates

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Case Study Being Less Perfectionistic

• Results
• Address fears about delegation and producing
  less-than-perfect results
• Delegated low-risk to more high-risk tasks
• Less critical of others
• More time for strategic planning family

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Why is Coaching Successful?
Creative Questioning
Deep Listening
Rapport Building
Giving Feedback
Goal Setting
Intuition
Presence
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The Achieve Model
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Research Data

• Widely Used
• 59 of 300 organizations survey currently offer
• coaching to their managers and executives.
  Manchester, Inc.
• GE, Sony, HP and Johnson Johnson use
• coaches. Ernst Young will spend 2 million this
  
• year on them. Forbes Magazine.
• Quantifiable ROI
• An average return on investment of 5.7 times the
• initial investment in a typical executive
  coaching
• assignment, or a return of more than 100,000.
• Industrial Commerical Training.

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Research Data

• Productivity
• Center for performance excellence found
• coaching increased productivity, diversity, team
• member satisfaction, customer satisfaction,
• teamwork. Industrial Commercial Training.
• Management training program increases a
• manager's productivity by 22 , but when
• combined with eight-weeks of one-to-one
• coaching, the managers productivity exploded to
• more than 85 . Coaching.com.

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Case Study Influence for Success

• Background
• Ashok, HR Manager at an Automotive company
• Facing challenging situation
• Little support of function heads, turnover at
  30, MD asked to leave

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Case Study Influence for Success
Open to feedback Adaptable
Needs to build stronger relationships with peers
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Case Study Influence for Success

• Process
• Acted as sounding board to express frustrations
• Change of place
• Tried something new
• Observe those good at influencing, practice new
  technique, received objective feedback

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Case Study Influence for Success

• Results
• Supporting Resource gt Business Partner
• Coaching function heads
• Built stronger peer relations
• Stronger influencing skills to get support for
  candidate for new MD position

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Coaching Bodies
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• Final thoughts...

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Ensuring Fit

• Alignment of Values
• Wisdom, Insight, Intuitive Leaps
• Human Chemistry

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Beware!

• Coach Dependency
• Triangular Relationship
• Psychotherapy

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Do you need Training? A Coach? Or Both?
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• Questions?

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To Recap..

• Coaching.. What?
• Coaching.. Benefits!
• Coaching.. Who?
• Coaching.. Why?
• Coaching.. How?
• Case Studies
• Final thoughts

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Contact

• India
• Chennai
• 5/2, 5th Avenue,
• Besant Nagar, 600 090
• Mellissa Ferrier
• 919677145544
• mell_at_consultpurplepatch.com