Effective Communication

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Effective Communication
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Creating a Friendly Environment

• Promoting a free flow of information
• Skilled at expressing disagreement
• Accepting positive and negative
• feedback

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Basic Communication Theory
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Communication Errors
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Inhibitors to Effective Communication

• Miscommunication by sender
• hidden agendas
• wording
• Message Difficulty
• vague
• overly complex
• difficult to interpret or remember
• Physical barriers
• Nonstandard Phraseology
• Dialects
• Serial Distortion (same message passed from
• person to person)

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Promoting Effective Communication
Preemptive Communication

• Assertion
• Advocacy
• Inquiry

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Effective Communication
Its not a natural function
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Effective Communication Behaviors

• convey information clearly
• use standard phraseology
• follow standard operating procedures
• advocate concerns and suggestions clearly and
• assertively
• acknowledge all communication
• provide information as required
• repeat information, only if necessary
• ask for clarification when needed
• resolve conflicts constructively and timely

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Effective Communication
Asking questions is an important element in
CRM Total crew performance and decision-making
processes are enhanced when the talents,
experience, and assets of an entire crew are
utilized