Wipro BPO (A Division of Wipro Ltd.)

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Wipro BPO (A Division of Wipro Ltd.)
We are delighted to be at your campus today!
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The Global Brand - Wipro
Wipro Businesses
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Wipro Journey

• Acquisition of Unza
• Acquisition of mPower and NewLogic, cMango
• Largest integrated IT/BPO service provider

Wipro Vision
2004-07
Business Leadership To be among the top 10 Global
IT/BPO service providers and the 1 IT/BPO
company in India

• Wipro listed in NYSE
• Acquisition of American Management Systems,
  Spectramind, Nervewire

2000-03
Customer Leadership To be the 1 choice
of customers through Innovative solutions and six
sigma processes

• Formation of Wipro Ltd (HW and SW mergers)
• Repositioned the brand corporate identity

1995-98

• Launch of Wipro BioMed, Wipro GE medical, Finance
• Launch of Wipro Consumer Care baby care products

People Leadership To be among the top 10 Most
preferred employers globally by creating an
environment Of empowerment, intellectual
challenge and wealth sharing
1988-92

• Pace into software industry
• Launched Wipro Technologies Ltd Wipro Systems
  Ltd

1984

• First foot print in IT industry with its mini
  computers
• Established the hardware company
• Branded as Wipro Ltd

1980-82
Brand Leadership To be among the top 5 Most
admired brands in India
1945

• Launch of Western India Vegetable Products Ltd

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What is Out-sourcing ?
Outsourcing refers to the delegation of non-core
Processes from within the organization to an
external entity specializing in the management
of that Process.
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Why Outsourcing?
Process Improvement
Increase Profits
Flexibility
Save Time
Focus on Core Business
Expertise
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Evolution of the Indian BPO industry
gt450,000 people directly employed Another
400,000 employed indirectly USD 8 B
Growing at 40 Industry maturing Largest
captives changing strategy Discovering swee
t spot between voice and non- voice
GE 3500 FTEs Industry barely USD 200m
Third parties begin with VC support By 2001
industry explodes Fortune 100 companies oper
ating captive and 3 rd party Voice
surprise winner Nasscom revises projections
Amex 500 FTEs GE Captive set up GECIS
Scope of TP beyond FA insurance, mortgage
Outbound voice introduced in 1998 India
noticed Nasscom study

• State of Industry

Amex F A back office AP, AR closing
books Initially English Asian Lang Europe
N America added
Industry Non-existent Airline Ticket Data
Entry onlyevidence of processing
1990
1994
1996
2000
2008
Year (not drawn to scale)
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Market Size
Offshore IT Services/BPO lt4 of IT Spend in 2005
Global Offshore IT Industry, FY 2005
Global Offshore BPO Industry, FY 2005
12x
120-150
9x
150-180
US Bn
US Bn
Global IT Services/ BPO 960-990 Bn
Offshore Potential 300-330 Bn
Offshore 30 Bn
18.4
6.4
Others
11.4
6.2
Others
12.0
India
5.2
India
Current Size
Addressable Market
Current Size
Addressable Market
AT Kearney ranks India ahead of China, Czech
Republic Philippines on attractiveness for
Offshore
Factors Impacting Offshoring

• Labor Intensity
• Automation Potential
• Business Risk

• Need for co-location
• Complexity of interaction
• Local knowledge requirements

Source Nasscom Mckinsey Report 2005
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Wipro BPO Leader in Business Process Outsourcing

• Ranked amongst the top 3 BPOs across Asia
• Wipro BPO (WBPO) is the pioneer in the Business
  Process Outsourcing (BPO) space with customer
  satisfaction as the supreme motto.
• Its core competence relies on
• Quality and Innovation
• Unrivalled Talent pool
• Self sustaining process framework
• Domain knowledge

Knowledgeservices
Domain Knowledge, Quality, Customer Satisfaction
Business process re-engineering
Integrating technology with BPO
Indian BPO industry will continue to grow at a
rapid pace and be a US25-35 billion industry by
2010 NASSCOM study
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Global Footprints
New Delhi
Kolkata
Pune
Mumbai
Hyderabad
Chennai
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Global Footprints

• Wipro BPO Delhi
• 3 state-of-the-art facilities
• 187,500 sq.ft. of space
• 4636 employees
• 4700 seats

• Wipro BPO Chennai
• 1100 seats
• 1000 employees
• Amongst the Lowest in employee turnover

• Wipro BPO Powai (Mumbai)
• 2200 seats
• Over 2700 employees

• Wipro BPO Belapur (Mumbai)
• One of the largest Wipro BPO facilities
• 150,000 sq. ft. space
• 1500 seats.
• 1700 employees

• Wipro BPO Hyderabad
• 500 seats
• 300 employees
• 2nd Largest Wipro facility

• Wipro BPO Pune
• Over 4000 employees
• 3175 seats with a new tower coming up
• 575,000 Sq ft. of Space

• Wipro BPO Kolkata
• Largest Wipro BPO facility
• 2400 seats
• 2700 employees
• 893,000 sq. ft. space

• Wipro BPO Bucharest
• Near shore multi-lingual capability
• Support in 5 languages
• 250 seats
• 1600 Sq Mts Space

We are starting operations in Shanghai soon
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Awards Accolades
The Only Indian Company Among The Top 10 Global
Outsourcing Companies In The International
Association of Outsourcing Professionals (IAOP)
Fortune Global Outsourcing 100 Listings (2006)
The Only Indian Company To Be Profiled In The
High-powered List Of 25 Companies - Champions
Of Innovation (IN25) - By BusinessWeek (June,
2006)
Gartner Ranks Wipro in the Magic Quadrant for
North American CRM Service Providers (April,
2006)
Winner Of The NASSCOM IT Innovation Award
(2005) Declared 3rd Largest Third Party BPO
Player In India By NASSCOM (2006)
"Best Offshore Partnership Award In The
Outsourcing Excellence Awards (Formerly Editor's
Choice Awards), Sponsored By Everest Group And
Forbes (June, 2006)
Indiatimes BPO Industry Award For Company Of The
Year (2006). Indiatimes Is Part Of The Bennett
And Coleman Company Ltd, India's Largest Media
And Entertainment House, With Leading
Publications Like The Times Of India And The
Economic Times Best BPO Employer in India, by
Hewitt Survey 2007
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• Why Wipro

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You can look forward to

• Career/ Personal Growth
• STEP, Wings Within, Career Mosaic
• SEED Wipros education initiative
• Reward and Recognition
• Out Bound Training
• Performance Management System
• VOW - Employee Satisfaction Surveys
• MITR

• Quality of work life
• State-of-the-art Facilities
• 24 hr cafeteria
• Gym
• Pick up and drop facility
• ATM facility
• Concierge desk
• Help desks Travel, Tax Investment
• On line HR help
• Recreation facilities

Wipro BPO Employee

• Family / Society
• Maternity leave
• Sabbatical leave
• Examination Leave

• Health
• Dr. Max Onsite
• Mediclaim for self and dependants
• Group/Personal Accident Insurance

• Wealth
• Attendance Incentive
• Process Based Performance Pay
• Productivity Linked Incentives

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Educational Initiatives _at_ Wipro BPO

• SEED is Wipro BPOs education initiative, which
  brings academics to Wiproites doorstep. We
  constantly strive to bring a panoramic range of
  Graduate, Post Graduate and Professional courses
  which help you to constantly enhance your skill
  set.
• Currently we have tied up with some of the
  premier institutes like
• Symbiosis Delhi University
• BITS Pilani Mumbai University
• IATA Annamalai
  University
• ICFAI University IGNOU
• In addition, as per the SEED policy, on
  successful completion of the course, Wipro BPO
  reimburses the course fee. In short You Pass,
  We Pay.

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Rewards and Recognition
We believe in the principle of Catch someone
doing right and reward him/her on the spot.
Colleagues, who achieve high targets, provide a
special level of service to internal or external
customers, are rewarded in one or more ways,
namely.

• Appreciation letters and citations for high
  performers
• Department level parties, picnics and R R
  events organized regularly.
• Scholarships for high performers in SEED
  (distance learning program)
• CEO Award for outstanding employees of the month
• Pragati mechanism for submitting cost saving
  ideas using the principle of Kaizen
• Josh Organization wide celebration across
  locations that includes a month of engagement
  activities and attractive awards for talent
  displayed
• Photographs of individuals put on Notice boards
  for outstanding achievement
• Nominations of high performers to external high
  impact training
• Mentoring opportunities for high performers
• Linkage to the functional goals of each vertical
  and budgets are assigned to each superior to
  track and reward good work periodically.

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Rewards and Recognition
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Enjoyment

• Celebrating one anothers achievements and
  occasions like festivals, birthdays, etc.
• Contests and competitions on a team/process/
  departments level.

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Some of the brands we represent
Insurance
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Growth path at Wipro
Vice President
General Manager
Associate Vice President
Service Delivery Leader
Manager
Senior Group Leader
Group Leader
Team Leader
Associate
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Wipro BPO believes in Y-our Growth

• We build careers
• 70 Industry CEOs are ex-Wiproites
• Wipro Provides Widest possible cross functional
  experience through our presence in diverse
  Businesses
• Management philosophy to groom in-house talent
  for senior responsibilities/positions
• Institutionalized movement between functions and
  group companies

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Our Expectations

• Good English Communication Skills
• Enthusiastic and energetic
• Ability to handle challenging assignments
• Ability to handle empowerment
• Leadership skills
• Should possess good inter-personal skills and
  strong team spirit
• Articulate and confident
• Ability to multi-task
• Ready to work in different shifts as per the
  process allocated

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Simple 3 stage selection process
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Basic Screening Round
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Voice Assessment
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Stability Culture Fitment Round
Each of the above is a short-listing round
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Thank You
wbpo.campus_at_wipro.com