User Productivity Kit UPK

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User Productivity KitUPK
Tool to use to record and capture screenshots

• Marge MercurioUniversity of Colorado
• MetamorphoSIS Project

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What is UPK?

• The User Productivity Kit (UPK) is an advanced
  screen capture tool that will assist with the
  rollout of the Campus Solutions system.
• UPK can help with creation of critical
  documentation, training, and support materials.
  UPK provides business process documentation,
  instructor manual, job aids, training materials,
  and an interactive content media player.

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UPKs 9 Forms of Output

• Document Outputs
• Business Process Document
• Testing Document
• Job Aid
• Training Guide
• Instructor Manual

• Interactive Modes
• See It Mode
• Try It Mode
• Know It Mode
• Do It Mode

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UPK Benefits

• Content produced is
• Simple, reusable, just in time
• Current and specific to its audience
• Self-paced and available via web access
• Detailed professional training content.

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UPK Benefits

• Easily accessible by campus users
• Demonstrates use of system one step at a time
• Produces documentation in many formats for
  different stages of implementation.

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UPK Training Suggestions

• Computer-based training (CBT)
• Instructor led training (ILT)
• Engaged learning - Instructor as guide
• Establish a blended approach to training

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Blended Training

• CBT
• Computer Based Training
• Users learn from the computer how to do a task
• Simple fast
• Preferred by power users
• Alternative to ILT for large end user audience
  and simple tasks

• ILT Instructor Led Training
• Instructor walks through the solution
• Preferred by most end users

• Engaged Learning
• Blend of discussion and hands-on learning and
  face to face interaction.
• Engaging learning experience
• Training experience allows for different
  learning styles

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UPK Components
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Player Modes
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• See It!
• Allows you to watch a demonstration of a
  specific process--changing a name or searching
  for a course, for example. 
• Watch and Learn

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• Try It!Walks you through the process by
  showing you each mouse click or keystroke you
  should make, and you do the clicking and the
  keyboarding.

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• Know It!
• Tests the users on how well they know the
  processes and scores are generated.
• See It!, Try It! and Know It? are
  simulations that work from the UPK database you
  cannot mess up anything that's "live' in
  PeopleSoft.

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• Do It!
• Lets users do the actual transaction in an
  Oracle screen. Do It! will open a small window
  alongside the PeopleSoft page on which you are
  working.  It will show you the next step you
  should take in the process you're trying to
  complete. 

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UPK Drawbacks

• Publishing updated content must be a scheduled
  event because it takes a very long time.
• Users must get used to using new software.
• Recording content takes Time Patience.

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UPK Support

• UPK can support every phase of the software
  cycle, including application implementation,
  process review and design, application setup and
  configuration, testing, training, maintenance and
  support.

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UPK Best Practices White Paper

• Best Practices for Implementation and Upgrade
  Projects
• http//www.oracle.com/applications/tutor/upk-best-
  practices-for-implementation-and-upgrade-projects-
  white-paper.pdf