Hotel Procedures

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Hotel Procedures
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Basic Procedures in

• Receiving Guests transfer in
• Welcome the guests
• Try to make them feel comfortable
• Give them vital information about the country,
  region, province, site or destination
• Inform the guests on the hotels name, its
  location and how to get there

3

• Check in
• Refer to rooming list
• Review pax name/s
• Always ask for vouchers
• Assist the guests with their luggage
• In the absence of the hotel coordinator or
  representative, explain the hotels policy,
  facilities and amenities

4

• Coordinate with the tour escort about onward
  flights, hotel/resort reservation and other
  requirements of the guests
• Remind them of the next movement according to the
  itinerary
• Brief them on the local time difference

5

• Check out
• Remind the group of the check out the day or
  night before departure to avoid delay
• Coordinate with the hotel cashier regarding
  guests account
• Always give allowance for the departure time

6

• Supervise baggage collection
• Check the flight details
• Before leaving, remind them to check their things
  (passport, ticket, terminal fee, etc.)
• Do not be dramatic when bidding goodbye
• Personalize your ending piece

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Terminologies

• Transfer in arrival (airport to hotel)
• Transfer out departure ( hotel to airport)
• Pax passenger
• Ovn overnight
• Ow one way
• Rt roundtrip
• Eta estimated time of arrival
• Etd estimated time of departure

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• Iti itinerary
• GMT greenwich meridian time
• Standard time
• Local time

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THE END