6s Methodology: DMAIC

1
6s Methodology DMAIC

• Robert Setaputra

2
PDCA / PDSA

• PDCA / PDSA is a continuous quality improvement
  tool.
• PDCA is introduced by Shewhart.
• PDSA is Demings version of PDCA.

3
PDCA
4
Plan
Plan (What) Identify the problem to be examined Formulate a specific problem statement to clearly define the problem Set measurable and attainable goals Identify stakeholders and develop necessary communication channels to communicate and gain approval
Plan (Why) Divide overall system into individual processes -map the process Brainstorm potential causes for the problem Collect and analyze data to validate the root cause Formulate a hypothesis Verify or revise the original problem statement
5
Do
Do Establish experimental success criteria Design experiment to test hypothesis Gain stakeholder approval and support for the chosen solution Implement the experiment/solution on a trial or pilot basis
6
Check
Check Gather/analyze data on the solution Validate hypothesis
7
Act
Act Identify systemic changes and training needs for full implementation Plan ongoing monitoring of the solution Continuous improvement Look other improvement opportunities
8
DMAIC

• Define, Measure, Analyze, Improve, Control
• Very structured
• Linked a project directly to financial benefits.

9
Check Lists for Potential Project

• What is the problem you are trying to address?
• What are the potential benefits of solving this
  problem?
• Will you be able to quantify these benefits in
  terms of cost savings, cost avoidance, or
  improved customer satisfaction if you solve this
  problem?
• Do you have the necessary support and commitment
  from management/ key stakeholders to solve this
  problem?
• Is the resolution of this problem achievable
  given your span of influence (i.e., is the scope
  of the project reasonable)?

10
Check Lists for Potential Project

• What key output variables are needed to measure
  project success?
• Do you have a capable system to measure each of
  these key output variables?
• What key process input variables are you going to
  examine to determine the root cause(s) of your
  problem?
• Do you have a capable system to measure each of
  these key input variables?
• Do you have the appropriate analytical resources
  (training, software) necessary to solve this
  problem?

11
Potential Project

• Waste Project
• 10 10 10 10 15 20 Improvement
• Easy to understand
• Short term
• Big impact

12
Project Ideas

• Sales
• Reduce the time required to enter orders
• Improve the process for checking customer credit
• Customer Service
• Reduce number of call transfer
• Shipping/Receiving
• Improve documentation accuracy
• Improve inspection process
• Reduce inventory damage and loss
• Etc ..