Disaster Preparedness

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Disaster Preparedness

• Managing Crisis Through Planning

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Iwatsu Overview

• Iwatsu Electric 75 years making communications
  systems
• Iwatsu Voice Networks local application software
  development
• Enterprise Communications Server (ECS) 1024 port
  CPE
• QuadFusion Technology SIP,H.323.,TDM,VOIP
• 250 North American dealers

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• A 2006 AMR Research study showed that only 32 of
  businesses have a disaster preparedness plan in
  place.
• According to a Harris Interactive survey in 2004,
  54 of executives from Fortune 1000 companies
  admitted to having a technology disruption
  because they werent adequately prepared.
• KPMG Risk Advisory Services and Continuity
  Insights Magazine conducted a 2005 survey that
  reported 43 of businesses damaged in a disaster
  close for good.
• In an ATT survey in 2006 only 3 of 5 companies
  that have a disaster plan have tested it in the
  last 12 months.

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Crisis versus Disaster

• Crisis A crucial or decisive point or
  situation a turning point.
• Loose your T1/PRI/Power
• Hackers
• Server/Equipment failure

• Disaster - An occurrence causing widespread
  destruction and distress a catastrophe
• Flood
• Terrorism
• Pandemic

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Hackers and Equipment Failure

• More likely that risk will come from someone
  INSIDE your company!
• Internal controls, policies and procedures
• Firewall
• Anti-Virus/Anti-Spyware software
• Backup data
• Fault Tolerant servers
• Power Failure back-up
• Redundant mission critical components

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But What About Catastrophic Loss
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Disaster Recovery

• Disaster Plan
• Where will you go?
• How will you communicate?
• How will your customers communicate with you
• How will your vendors communicate with you
• Who will answer your phones?

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Backup Alternate Location
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Hosted AutoAttendant

• Acts as overflow and backup
• No CPE
• Location agnostic
• Customer transparency
• Iwatsu embraces both CPE and Hosted solutions

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Hosted Services

• Iwatsu partners with Aizan for application based
  hosted services
• Reverse 911 / Mass notification
• IVR
• Hosted 800
• Automated Voice Attendant ( overflow and backup)

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Safeguarding Assets

• Defining Assets
• Data Equipment
• Voice Equipment
• People

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Rita Evacuation
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USA Case Study
Employee Emergency Accountability Response System

• Employees call in to IVR report whereabouts
• Use ID number to get job specific information
• Outbound calling contacts all 10000 employees in
  under 5 minutes

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• USA Requirements
• Communications to be effective, must be
  continuous, predictable and 360

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Testing the Plan

• A well designed plan has declining value if not
  exercised and tested as valid.
• Must be exercised frequently to ensure contact
  points are current
• Staff churn vacations role changes
  illness
• Must be familiar to minimize in-incident
  training
• Must consider event stress
• Family vs. Employer responsibilities nice to
  know the truth
• Decision protocols must reflect the urgency of
  the event
• Will they work?
• Are there secondary communications required for
  Share/Stakeholders?

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• Plan for crisis and disaster
• Its better to be prepared and not need it, than
  to need it and not be prepared.
• We want you to be part of the 50 that recovers!
• Visit Iwatsu Booth 812