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BT’s Next Generation Network for resellers

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Title: BT’s Next Generation Network for resellers


1
BTs Next Generation Networkfor resellers

2
Event objectives
  • Build awareness of BTs next generation network
    and the migration process
  • Share the most relevant information
  • Explain the call to action for resellers and
    explain how and why you should get involved
  • Answer your questions and establish where to find
    required additional information

3
Agenda
4
BTs next generation networkWhy? What? When?
5
Technology is not kind. It does not wait. It
does not say please. It slams into existing
systems. Often destroying them, while creating
new ones. Joseph Schumpeter (1937)
6
Setting some context for BTs 21CN in the UK
  • 20 million customers (30M lines) in the UK
  • Residential ? SMEs ? Large corporates
  • Regional ? National ? Virtual CPs
  • PSTN/ISDN ? Leased lines ? Broadband ?
    IP/MPLS/Ethernet

7
21CN three key objectives
Offer exciting new services for end users faster
than before
End user experience empowerment
Speed to market
Empower the end user with control, choice and
flexibility like never before including
communications from anywhere to any device
Cost transformation
Reduce costs and grow cash cost savings -
expected to amount to 1 billion per annum
8
BTs current UK network
PSTN
Leased lines
PSTN
Copper
KStream
ATM
DSL
PDH access
IP
Fibre
SDH VC-12
SDH access
SDH VC-4
MSH -SDH
PDH access
PDH
End User
5.5k sites
2k sites
300 sites
100 sites
15 sites
1k sites
9
BTs 21CN in the UK
Multi-service access
Converged core
Class 5 Call Server
Copper
WWW
IP-MPLS-WDM
Fibre
MSAN
ISP
Content
Wireless
End User
5.5k sites
100 sites
10
The network components
11
21CN an end-to-end transformation
Service
Network
Products
12
Preparing for going live
Voice transformation trial
Strategic solution lab testing
Customer equipment compatibility testing
Strategic solution deployed in South Wales
Interoperability testing
End customer communications
Integrated system and process testing
Exchange migration process testing
13
End user migration progress
2011
2010
2009
2008
PSTN
Broadband
Both
2007
14
21CN planning the UK rollout
  • Industry agreed rollout plan to get 21CN across
    the UK in the quickest possible way
  • Industry is working hard to ensure smooth end
    user migration
  • Broadband
  • To maximise the early end user footprint and to
    drive the UK broadband industry
  • Up to 24Mbit/s broadband available from early
    2008
  • PSTN / ISDN
  • Replacement of older equipment first
  • Rural exchanges migrated with urban neighbours

15
Obligatory product headlines
  • 21CN roll-out will cause little or no change to
    many of todays products
  • 21CN will enable new Access, Broadband and data
    products

16
Product portfolio impact
  • Migrating Migration of existing products to
    21CN. Includes
  • PSTN (includes, for example, CPS, Least-Cost
    Routing)
  • ISDN2e, ISDN30e, WLR, DASS2
  • New New products enabled by 21CN. Includes
  • Wholesale Broadband Connect
  • Wholesale Broadband Managed Connect
  • Wholesale Broadband Connect Converged
  • Voice Line Access
  • Retaining Products retained on existing
    platform for the time being
  • Analogue PCs, KiloStream, MegaStream
  • Retiring Products that have reached the end of
    their life-cycle or that have a replacement in
    the new portfolio. Includes
  • Pre-ETSI ISDN, Meter Pulse Facility, Smart
    Divert, DataStream

17
New product launches
  • Voice Line AccessLike WLR but the line is
    controlled by the service provider for incoming
    and outgoing calls
  • Wholesale Broadband ConnectLike IPstream and
    Datastream (which it will gradually replace) but
    with downstream speeds of up to 24Mbit/s
  • Wholesale Broadband Managed ConnectLike WBC but
    with more flexible handover arrangements and
    optional managed services
  • Wholesale Broadband Connect ConvergedLike WBC
    but includes a voice line capability controlled
    by the service provider

18
21CN key points
  • Customer experience is paramount during the
    migration
  • Industry-wide engagement
  • Massive scale, huge investment
  • All PSTN, ISDN and broadband lines hosted on BTs
    network will be migrated to a new network
  • Driving a radical simplification
  • Moving from service-specific platforms to a
    multi-service platform
  • Little or no change to existing products
  • Scope of 21CN does not require any immediate
    change to the copper network
  • Implementation is underway
  • Planned to complete by 2011

19
In summary
BT serving exchange building
20CN
DSLAM
PSTN switch
Main frame
  • Disconnect copper pairs from 20CN and re-connect
    onto 21CN
  • No change to CPE
  • No change to home or office wiring
  • No change to copper access network
  • No need for end customer site visit

20
BTs next generation networkWhy? What? When?
  • for more information visit www.btplc.com/21CN

21
BTs NGN what it means for the reseller
community what the reseller community needs to
do
22
A major change for the industry
...but a great opportunity
23
Why resellers should get involved and the value
add for your customers
  • Why get involved?
  • To avoid problems real or imagined
  • To provide informed, proactive advice to your
    customers
  • To pre-empt customer issues on things like CPE
    and outages
  • Adding Value
  • You can add value to your customer relationships
  • You can help build awareness of the switched-on
    campaign.
  • Future opportunities for new products.

24
Practicalities of the migration process
  • It will be a phased migration programme over 5
    years and you need to be aware of the migration
    schedule
  • There will be service breaks e.g. PSTN
    migration up to 3 minutes outgoing and 30 minutes
    incoming and there will be a voice service outage
    as a result of broadband migration
  • There will be an impact on some products and
    services e.g. withdrawal of meter pulse and
    changes to Smart Divert
  • The most up to date information on migration
    impacts can be found in the Transfer Engineering
    Matrix via Consult21 website

25
How to be engaged and build awareness
  • Remember that your supplier/carrier can raise any
    specific issues on your behalf through the
    Consult21 programme
  • Work together to support your customers
  • Understand the key impacts and build awareness
  • Be engaged and involved with the reseller
    communications programme
  • Use the switched-on toolkit materials

26
An industry joined by a common goal
  • FCS, Gamma Telecom and other members of industry
    involved
  • Reseller Communications Working Group in place
    since January 2007
  • to build awareness of the migration programme
    with the reseller community, e.g. webcall
    programme
  • End user switched-on communications programme
    launched in October 2006
  • Supported by Ofcom

27
Reseller call to action you can help by ...
  • Providing pro-active advice and support to your
    customers
  • Providing reassurance and information to your
    customers
  • Building awareness of the switched-on campaign
  • Being aware and prepared
  • know where to go for information
  • use the switched-on communications toolkit
  • register for the reseller database

28
Questions
?
Answers
29
  • Break
  • (15 minutes)

30
Agenda
31
21CN Testing Overview
32
The many facets of testing
  • Proof Of Concept
  • Vendors testing
  • Conformance Testing (CT), Multi-Vendor CT (MVCT)
    and Network Integration Testing (NIT)
  • OSS testing
  • Integration Verification Validation Testing
    (IVVT), end to end OSS testing
  • Infrastructure/network testing
  • NIT and First Office Application (FOA)
  • CPE testing
  • Service testing
  • User Live Acceptance Testing (UAT/LAT), Service
    FOA (SFOA), Consult21 Conformance Testing Working
    Group, Experience Development Centre (EDC),
    Supplier Carrier test facility Swansea
  • Transfer engineering
  • Test tools and test automation

33
First Office Application (FOA) - Approach
BRAS Broadband Remote Access Server MSAN
Multi Service Access Node FOA First Office
Application IP Internet Protocol DCData
Centre CSCall Server Tx Transmission VVoice BB
Broadband
34
Trials testing - three phased approach
  • Proving the manual/automated methods for
    preparing the frame for Transfer Engineering
    (migrating the customer to 21CN)
  • Producing quality procedures
  • Testing the synthetics used in modelling
    resources
  • Assessing the impacts on customer service
  • Progressively introducing the testing and
    trialling of Voice, Broadband and ISDN migration
    methodologies
  • Use of business scenarios / test cases to provide
    end-to-end testing of migration

35
(No Transcript)
36
BTs 21CN Customer Premise Equipment (CPE)
compatibility
37
21CN CPE compatibility
  • What are the implications for CPE of 21CN?
  • Objectives and scope of CPE Compatibility Testing
    programme
  • CPE Compatibility Testing progress focus
  • Result publication
  • Information and reference

38
What are the implicationsfor CPE of 21CN?
39
Implementing services on 21CN
  • PSTN
  • New PSTN line cards in new MSAN edge equipment
  • IP packet based transport of voice data (legacy
    PSTN uses switched circuit transport)
  • ISDN
  • New ISDN line cards in new MSAN edge equipment
  • IP packet based transport of voice data (legacy
    PSTN uses switched circuit transport)
  • Broadband
  • New ADSL/ADSL2 line cards in new MSAN edge
    equipment
  • Same IP packet based transport as existing
    broadband
  • Some of these changes cause certain
    characteristics to differ from those on the
    existing network

40
CPE related 21CN differences
  • PSTN
  • Loop current maximum off-hook loop current
    reducing
  • Ringing implementation moving to balanced ringing
  • PSTN and ISDN
  • Echo cancellation used unless fast modems are
    detected
  • Audio path discontinuities when jitter buffers
    adapt
  • End-to-end delay increasing
  • Broadband
  • No fundamental changes expected

41
Network is built to standards
  • BT Suppliers Information Notes (SINs)
  • Migrated services will continue to be consistent
    with what is in the current SINs
  • UK transmission plan
  • 21CN meets the performance criteria
    specifications of ND1701 issued by the NICC

42
CPE compatibility testing Objectives and scope
43
Objectives of CPE Compatibility Testing
  • Feedback into the 21CN design, if and when
    compatibility issues are found
  • To help rule out CPE compatibility related issues
    or identify and apply appropriate solutions
    ensuring detail is available to all relevant
    stakeholders
  • To help manufacturers and other stakeholders
    ensure that CPE functions properly on 21CN
  • Where relevant, assess impact of migration process

44
CPE compatibility testing Progress focus
45
Testing update
  • PSTN
  • Standalone mass market (business consumer) - no
    significant problems
  • PBXs. 1 issue
  • Devices that connect to some form of receiving
    centre - a very few devices have issues
  • Broadband
  • Well down track with initial testing of around 70
    ADSL modems modem/routers representing all
    existing chipsets - no problems to date
  • ISDN2/30
  • Testing yet to start trial ISDN migrations
    March 08, Oct 08 for mass migration

46
High priority categories
  • Security
  • Telecare
  • Telemetry
  • ATM
  • PoS terminal
  • Payphones
  • Emergency phones

47
We are collaborating with
  • Carriers Suppliers
  • BSIA British Security Industry Association
    (Security systems)
  • TSA Telecare Services Association (Social
    Telecare for the vulnerable)
  • ENA Energy Networks Association (Gas
    Electricity)
  • WITS Water Industry Telemetry Standards (Water
    Industry)
  • Environment Agency
  • Link Network (ATMs)
  • Home Office specifically custodial services
    (Tagging devices)
  • APACS UK Payments Association (EPOS/EFTPOS)
  • Payphones
  • CAA/NATS Civil Aviation Authority National
    Air Traffic Services
  • Trinity House lighthouses, coastguard
  • Fire Industry Associations
  • Network Rail (Railside emergency phones,
    signalling etc)
  • Lifts Emergency Phones
  • ... and the list is
    growing.

48
CPE compatibility testing 21CN test result
publication
49
(No Transcript)
50
Switched-on test result examples
51
Information and reference
52
Information sources
  • General information about 21CN can be found
    athttp//www.btplc.com/21cn
  • Information about 21CN and migration can be found
    athttp//www.switchedonuk.org
  • BT Supplier Information Notes (SINs) can be found
    athttp//www.sinet.bt.com
  • The UK Transmission Plan can be found
    athttp//www.nicc.org.uk

53
The public information campaign to communicate
about the process of migration to BTs next
generation network
54
Background
  • Between 2006 and 2011, BT will migrate voice,
    broadband, and ISDN services to a next-generation
    network (NGN)
  • Customers may experience some minor service
    interruptions at the point of migration to the
    NGN
  • The Industry agreed to communicate about the
    migration to ensure any end user disruption is
    minimised
  • The communication is being managed by a working
    group comprised of representatives from
    Communication Providers (CPs), resellers and
    industry associations
  • Ofcom is involved in and supportive of this
    activity

55
Who will we be affected by the process of
migration to BTs NGN?
Your customers!
  • Whose products and services run over a BT line

56
What is switched-on?
  • Switched-on is the name of the public information
    campaign to communicate about BTs migration to a
    NGN
  • Switched-on is not commercial in any way and is
    not designed to give any single provider a
    competitive advantage. It will not communicate
    any new services or benefits enabled by the new
    network for BT or any other CP

57
The aim of switched-on
  • To inform all UK based consumers, SMEs and
    resellers about the process of migration
  • Build awareness and understanding of the
    migration programme
  • Help people find additional support and
    information

58
Small business communication collateral
59
The communications toolkit
  • To ensure communications regarding the new
    network and the process of getting switched-on
    are consistent across the industry, a
    comprehensive toolkit of collateral and guidance
    has been created
  • Contents include
  • Artwork and brand guidelines
  • Downloadable banners for websites
  • Call centre briefing pack
  • Notes for editors
  • Consistent messaging to cut and paste into
    reseller communication
  • The latest version of this presentation
  • The latest toolkit materials can be downloaded
    from the communications area of the Consult21
    website and will be added to over time at
    www.btwholesale.com/consult21

60
CP toolkit
61
The aim of the switched-on communications
campaign for resellers
  • Give you the essential information you need
  • Keep you informed about essential programme
    updates
  • Advise where action may be required
  • Help you keep your customers updated

62
Communications programme activities for resellers
  • Switched-on presence at selected industry, CP and
    specific bespoke events
  • Knowledge building webcalls
  • Reseller newsletter
  • Editorial/advertising in channel trade press
  • Reseller area in Consult21 website with
    communication toolkit

63
Registration form
64
Reseller newsletter
65
So what do you need to do now?
  • Build awareness of switched-on and the process of
    migration with your employees, business partners
    and customers
  • Keep in contact with your supplier/carrier about
    the migration programme and timescales
  • Promote the switched-on website and email enquiry
    address as appropriate http//www.switchedonuk.or
    g
  • Register for the database if you have not done so
    to date and listen in to the webcalls
  • Give us feedback! What do you need to hear
    about, where do you need clarification and what
    other materials will help you with your
    communications?

66
Questions
?
Answers
67
Event close
  • Thank you for your participation today
  • URL link for slides will be loaded on the
    reseller sections on the consult 21 website
    www.btwholesale.com/consult21 and on the
    switched-on website www.switchedonuk.org/
  • Remember to register for the e-newsletter and
    updates
  • Remember to visit the switched-on website
  • Remember that your supplier/carrier can raise any
    specific issues on your behalf through the
    Consult21 programme
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