Title: BT’s Next Generation Network for resellers
1BTs Next Generation Networkfor resellers
2Event objectives
- Build awareness of BTs next generation network
and the migration process - Share the most relevant information
- Explain the call to action for resellers and
explain how and why you should get involved - Answer your questions and establish where to find
required additional information
3Agenda
4BTs next generation networkWhy? What? When?
5Technology is not kind. It does not wait. It
does not say please. It slams into existing
systems. Often destroying them, while creating
new ones. Joseph Schumpeter (1937)
6Setting some context for BTs 21CN in the UK
- 20 million customers (30M lines) in the UK
- Residential ? SMEs ? Large corporates
- Regional ? National ? Virtual CPs
- PSTN/ISDN ? Leased lines ? Broadband ?
IP/MPLS/Ethernet
721CN three key objectives
Offer exciting new services for end users faster
than before
End user experience empowerment
Speed to market
Empower the end user with control, choice and
flexibility like never before including
communications from anywhere to any device
Cost transformation
Reduce costs and grow cash cost savings -
expected to amount to 1 billion per annum
8BTs current UK network
PSTN
Leased lines
PSTN
Copper
KStream
ATM
DSL
PDH access
IP
Fibre
SDH VC-12
SDH access
SDH VC-4
MSH -SDH
PDH access
PDH
End User
5.5k sites
2k sites
300 sites
100 sites
15 sites
1k sites
9BTs 21CN in the UK
Multi-service access
Converged core
Class 5 Call Server
Copper
WWW
IP-MPLS-WDM
Fibre
MSAN
ISP
Content
Wireless
End User
5.5k sites
100 sites
10The network components
1121CN an end-to-end transformation
Service
Network
Products
12Preparing for going live
Voice transformation trial
Strategic solution lab testing
Customer equipment compatibility testing
Strategic solution deployed in South Wales
Interoperability testing
End customer communications
Integrated system and process testing
Exchange migration process testing
13End user migration progress
2011
2010
2009
2008
PSTN
Broadband
Both
2007
1421CN planning the UK rollout
- Industry agreed rollout plan to get 21CN across
the UK in the quickest possible way - Industry is working hard to ensure smooth end
user migration - Broadband
- To maximise the early end user footprint and to
drive the UK broadband industry - Up to 24Mbit/s broadband available from early
2008 - PSTN / ISDN
- Replacement of older equipment first
- Rural exchanges migrated with urban neighbours
15Obligatory product headlines
- 21CN roll-out will cause little or no change to
many of todays products - 21CN will enable new Access, Broadband and data
products
16Product portfolio impact
- Migrating Migration of existing products to
21CN. Includes - PSTN (includes, for example, CPS, Least-Cost
Routing) - ISDN2e, ISDN30e, WLR, DASS2
- New New products enabled by 21CN. Includes
- Wholesale Broadband Connect
- Wholesale Broadband Managed Connect
- Wholesale Broadband Connect Converged
- Voice Line Access
- Retaining Products retained on existing
platform for the time being - Analogue PCs, KiloStream, MegaStream
- Retiring Products that have reached the end of
their life-cycle or that have a replacement in
the new portfolio. Includes - Pre-ETSI ISDN, Meter Pulse Facility, Smart
Divert, DataStream
17New product launches
- Voice Line AccessLike WLR but the line is
controlled by the service provider for incoming
and outgoing calls - Wholesale Broadband ConnectLike IPstream and
Datastream (which it will gradually replace) but
with downstream speeds of up to 24Mbit/s - Wholesale Broadband Managed ConnectLike WBC but
with more flexible handover arrangements and
optional managed services - Wholesale Broadband Connect ConvergedLike WBC
but includes a voice line capability controlled
by the service provider
1821CN key points
- Customer experience is paramount during the
migration - Industry-wide engagement
- Massive scale, huge investment
- All PSTN, ISDN and broadband lines hosted on BTs
network will be migrated to a new network - Driving a radical simplification
- Moving from service-specific platforms to a
multi-service platform - Little or no change to existing products
- Scope of 21CN does not require any immediate
change to the copper network - Implementation is underway
- Planned to complete by 2011
19In summary
BT serving exchange building
20CN
DSLAM
PSTN switch
Main frame
- Disconnect copper pairs from 20CN and re-connect
onto 21CN
- No change to home or office wiring
- No change to copper access network
- No need for end customer site visit
20BTs next generation networkWhy? What? When?
- for more information visit www.btplc.com/21CN
21BTs NGN what it means for the reseller
community what the reseller community needs to
do
22A major change for the industry
...but a great opportunity
23Why resellers should get involved and the value
add for your customers
- Why get involved?
- To avoid problems real or imagined
- To provide informed, proactive advice to your
customers - To pre-empt customer issues on things like CPE
and outages - Adding Value
- You can add value to your customer relationships
- You can help build awareness of the switched-on
campaign. - Future opportunities for new products.
24Practicalities of the migration process
- It will be a phased migration programme over 5
years and you need to be aware of the migration
schedule - There will be service breaks e.g. PSTN
migration up to 3 minutes outgoing and 30 minutes
incoming and there will be a voice service outage
as a result of broadband migration - There will be an impact on some products and
services e.g. withdrawal of meter pulse and
changes to Smart Divert - The most up to date information on migration
impacts can be found in the Transfer Engineering
Matrix via Consult21 website
25How to be engaged and build awareness
- Remember that your supplier/carrier can raise any
specific issues on your behalf through the
Consult21 programme - Work together to support your customers
- Understand the key impacts and build awareness
- Be engaged and involved with the reseller
communications programme - Use the switched-on toolkit materials
26An industry joined by a common goal
- FCS, Gamma Telecom and other members of industry
involved - Reseller Communications Working Group in place
since January 2007 - to build awareness of the migration programme
with the reseller community, e.g. webcall
programme - End user switched-on communications programme
launched in October 2006 - Supported by Ofcom
27Reseller call to action you can help by ...
- Providing pro-active advice and support to your
customers - Providing reassurance and information to your
customers - Building awareness of the switched-on campaign
- Being aware and prepared
- know where to go for information
- use the switched-on communications toolkit
- register for the reseller database
28Questions
?
Answers
29 30Agenda
3121CN Testing Overview
32The many facets of testing
- Proof Of Concept
- Vendors testing
- Conformance Testing (CT), Multi-Vendor CT (MVCT)
and Network Integration Testing (NIT) - OSS testing
- Integration Verification Validation Testing
(IVVT), end to end OSS testing - Infrastructure/network testing
- NIT and First Office Application (FOA)
- CPE testing
- Service testing
- User Live Acceptance Testing (UAT/LAT), Service
FOA (SFOA), Consult21 Conformance Testing Working
Group, Experience Development Centre (EDC),
Supplier Carrier test facility Swansea - Transfer engineering
- Test tools and test automation
33First Office Application (FOA) - Approach
BRAS Broadband Remote Access Server MSAN
Multi Service Access Node FOA First Office
Application IP Internet Protocol DCData
Centre CSCall Server Tx Transmission VVoice BB
Broadband
34Trials testing - three phased approach
- Proving the manual/automated methods for
preparing the frame for Transfer Engineering
(migrating the customer to 21CN) - Producing quality procedures
- Testing the synthetics used in modelling
resources - Assessing the impacts on customer service
- Progressively introducing the testing and
trialling of Voice, Broadband and ISDN migration
methodologies - Use of business scenarios / test cases to provide
end-to-end testing of migration
35(No Transcript)
36BTs 21CN Customer Premise Equipment (CPE)
compatibility
3721CN CPE compatibility
- What are the implications for CPE of 21CN?
- Objectives and scope of CPE Compatibility Testing
programme - CPE Compatibility Testing progress focus
- Result publication
- Information and reference
38What are the implicationsfor CPE of 21CN?
39Implementing services on 21CN
- PSTN
- New PSTN line cards in new MSAN edge equipment
- IP packet based transport of voice data (legacy
PSTN uses switched circuit transport) - ISDN
- New ISDN line cards in new MSAN edge equipment
- IP packet based transport of voice data (legacy
PSTN uses switched circuit transport) - Broadband
- New ADSL/ADSL2 line cards in new MSAN edge
equipment - Same IP packet based transport as existing
broadband - Some of these changes cause certain
characteristics to differ from those on the
existing network
40CPE related 21CN differences
- PSTN
- Loop current maximum off-hook loop current
reducing - Ringing implementation moving to balanced ringing
- PSTN and ISDN
- Echo cancellation used unless fast modems are
detected - Audio path discontinuities when jitter buffers
adapt - End-to-end delay increasing
- Broadband
- No fundamental changes expected
41Network is built to standards
- BT Suppliers Information Notes (SINs)
- Migrated services will continue to be consistent
with what is in the current SINs - UK transmission plan
- 21CN meets the performance criteria
specifications of ND1701 issued by the NICC
42CPE compatibility testing Objectives and scope
43Objectives of CPE Compatibility Testing
- Feedback into the 21CN design, if and when
compatibility issues are found - To help rule out CPE compatibility related issues
or identify and apply appropriate solutions
ensuring detail is available to all relevant
stakeholders - To help manufacturers and other stakeholders
ensure that CPE functions properly on 21CN - Where relevant, assess impact of migration process
44CPE compatibility testing Progress focus
45Testing update
- PSTN
- Standalone mass market (business consumer) - no
significant problems - PBXs. 1 issue
- Devices that connect to some form of receiving
centre - a very few devices have issues - Broadband
- Well down track with initial testing of around 70
ADSL modems modem/routers representing all
existing chipsets - no problems to date - ISDN2/30
- Testing yet to start trial ISDN migrations
March 08, Oct 08 for mass migration
46High priority categories
- Security
- Telecare
- Telemetry
- ATM
- PoS terminal
- Payphones
- Emergency phones
47We are collaborating with
- Carriers Suppliers
- BSIA British Security Industry Association
(Security systems) - TSA Telecare Services Association (Social
Telecare for the vulnerable) - ENA Energy Networks Association (Gas
Electricity) - WITS Water Industry Telemetry Standards (Water
Industry) - Environment Agency
- Link Network (ATMs)
- Home Office specifically custodial services
(Tagging devices) - APACS UK Payments Association (EPOS/EFTPOS)
- Payphones
- CAA/NATS Civil Aviation Authority National
Air Traffic Services - Trinity House lighthouses, coastguard
- Fire Industry Associations
- Network Rail (Railside emergency phones,
signalling etc) - Lifts Emergency Phones
- ... and the list is
growing.
48CPE compatibility testing 21CN test result
publication
49(No Transcript)
50Switched-on test result examples
51Information and reference
52Information sources
- General information about 21CN can be found
athttp//www.btplc.com/21cn - Information about 21CN and migration can be found
athttp//www.switchedonuk.org - BT Supplier Information Notes (SINs) can be found
athttp//www.sinet.bt.com - The UK Transmission Plan can be found
athttp//www.nicc.org.uk
53The public information campaign to communicate
about the process of migration to BTs next
generation network
54Background
- Between 2006 and 2011, BT will migrate voice,
broadband, and ISDN services to a next-generation
network (NGN) - Customers may experience some minor service
interruptions at the point of migration to the
NGN - The Industry agreed to communicate about the
migration to ensure any end user disruption is
minimised - The communication is being managed by a working
group comprised of representatives from
Communication Providers (CPs), resellers and
industry associations - Ofcom is involved in and supportive of this
activity
55Who will we be affected by the process of
migration to BTs NGN?
Your customers!
- Whose products and services run over a BT line
56What is switched-on?
- Switched-on is the name of the public information
campaign to communicate about BTs migration to a
NGN - Switched-on is not commercial in any way and is
not designed to give any single provider a
competitive advantage. It will not communicate
any new services or benefits enabled by the new
network for BT or any other CP
57The aim of switched-on
- To inform all UK based consumers, SMEs and
resellers about the process of migration - Build awareness and understanding of the
migration programme - Help people find additional support and
information
58Small business communication collateral
59The communications toolkit
- To ensure communications regarding the new
network and the process of getting switched-on
are consistent across the industry, a
comprehensive toolkit of collateral and guidance
has been created - Contents include
- Artwork and brand guidelines
- Downloadable banners for websites
- Call centre briefing pack
- Notes for editors
- Consistent messaging to cut and paste into
reseller communication - The latest version of this presentation
- The latest toolkit materials can be downloaded
from the communications area of the Consult21
website and will be added to over time at
www.btwholesale.com/consult21
60CP toolkit
61The aim of the switched-on communications
campaign for resellers
- Give you the essential information you need
- Keep you informed about essential programme
updates - Advise where action may be required
- Help you keep your customers updated
62Communications programme activities for resellers
- Switched-on presence at selected industry, CP and
specific bespoke events - Knowledge building webcalls
- Reseller newsletter
- Editorial/advertising in channel trade press
- Reseller area in Consult21 website with
communication toolkit
63Registration form
64Reseller newsletter
65So what do you need to do now?
- Build awareness of switched-on and the process of
migration with your employees, business partners
and customers - Keep in contact with your supplier/carrier about
the migration programme and timescales - Promote the switched-on website and email enquiry
address as appropriate http//www.switchedonuk.or
g - Register for the database if you have not done so
to date and listen in to the webcalls - Give us feedback! What do you need to hear
about, where do you need clarification and what
other materials will help you with your
communications?
66Questions
?
Answers
67Event close
- Thank you for your participation today
- URL link for slides will be loaded on the
reseller sections on the consult 21 website
www.btwholesale.com/consult21 and on the
switched-on website www.switchedonuk.org/ - Remember to register for the e-newsletter and
updates - Remember to visit the switched-on website
- Remember that your supplier/carrier can raise any
specific issues on your behalf through the
Consult21 programme