BT’s Next Generation Network for resellers

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BTs Next Generation Networkfor resellers

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Event objectives

• Build awareness of BTs next generation network
  and the migration process
• Share the most relevant information
• Explain the call to action for resellers and
  explain how and why you should get involved
• Answer your questions and establish where to find
  required additional information

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Agenda
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BTs next generation networkWhy? What? When?
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Technology is not kind. It does not wait. It
does not say please. It slams into existing
systems. Often destroying them, while creating
new ones. Joseph Schumpeter (1937)
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Setting some context for BTs 21CN in the UK

• 20 million customers (30M lines) in the UK
• Residential ? SMEs ? Large corporates
• Regional ? National ? Virtual CPs
• PSTN/ISDN ? Leased lines ? Broadband ?
  IP/MPLS/Ethernet

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21CN three key objectives
Offer exciting new services for end users faster
than before
End user experience empowerment
Speed to market
Empower the end user with control, choice and
flexibility like never before including
communications from anywhere to any device
Cost transformation
Reduce costs and grow cash cost savings -
expected to amount to 1 billion per annum
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BTs current UK network
PSTN
Leased lines
PSTN
Copper
KStream
ATM
DSL
PDH access
IP
Fibre
SDH VC-12
SDH access
SDH VC-4
MSH -SDH
PDH access
PDH
End User
5.5k sites
2k sites
300 sites
100 sites
15 sites
1k sites
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BTs 21CN in the UK
Multi-service access
Converged core
Class 5 Call Server
Copper
WWW
IP-MPLS-WDM
Fibre
MSAN
ISP
Content
Wireless
End User
5.5k sites
100 sites
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The network components
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21CN an end-to-end transformation
Service
Network
Products
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Preparing for going live
Voice transformation trial
Strategic solution lab testing
Customer equipment compatibility testing
Strategic solution deployed in South Wales
Interoperability testing
End customer communications
Integrated system and process testing
Exchange migration process testing
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End user migration progress
2011
2010
2009
2008
PSTN
Broadband
Both
2007
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21CN planning the UK rollout

• Industry agreed rollout plan to get 21CN across
  the UK in the quickest possible way
• Industry is working hard to ensure smooth end
  user migration
• Broadband
• To maximise the early end user footprint and to
  drive the UK broadband industry
• Up to 24Mbit/s broadband available from early
  2008
• PSTN / ISDN
• Replacement of older equipment first
• Rural exchanges migrated with urban neighbours

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Obligatory product headlines

• 21CN roll-out will cause little or no change to
  many of todays products
• 21CN will enable new Access, Broadband and data
  products

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Product portfolio impact

• Migrating Migration of existing products to
  21CN. Includes
• PSTN (includes, for example, CPS, Least-Cost
  Routing)
• ISDN2e, ISDN30e, WLR, DASS2
• New New products enabled by 21CN. Includes
• Wholesale Broadband Connect
• Wholesale Broadband Managed Connect
• Wholesale Broadband Connect Converged
• Voice Line Access
• Retaining Products retained on existing
  platform for the time being
• Analogue PCs, KiloStream, MegaStream
• Retiring Products that have reached the end of
  their life-cycle or that have a replacement in
  the new portfolio. Includes
• Pre-ETSI ISDN, Meter Pulse Facility, Smart
  Divert, DataStream

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New product launches

• Voice Line AccessLike WLR but the line is
  controlled by the service provider for incoming
  and outgoing calls
• Wholesale Broadband ConnectLike IPstream and
  Datastream (which it will gradually replace) but
  with downstream speeds of up to 24Mbit/s
• Wholesale Broadband Managed ConnectLike WBC but
  with more flexible handover arrangements and
  optional managed services
• Wholesale Broadband Connect ConvergedLike WBC
  but includes a voice line capability controlled
  by the service provider

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21CN key points

• Customer experience is paramount during the
  migration
• Industry-wide engagement
• Massive scale, huge investment
• All PSTN, ISDN and broadband lines hosted on BTs
  network will be migrated to a new network
• Driving a radical simplification
• Moving from service-specific platforms to a
  multi-service platform
• Little or no change to existing products
• Scope of 21CN does not require any immediate
  change to the copper network
• Implementation is underway
• Planned to complete by 2011

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In summary
BT serving exchange building
20CN
DSLAM
PSTN switch
Main frame

• Disconnect copper pairs from 20CN and re-connect
  onto 21CN

• No change to CPE

• No change to home or office wiring

• No change to copper access network

• No need for end customer site visit

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BTs next generation networkWhy? What? When?

• for more information visit www.btplc.com/21CN

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BTs NGN what it means for the reseller
community what the reseller community needs to
do
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A major change for the industry
...but a great opportunity
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Why resellers should get involved and the value
add for your customers

• Why get involved?
• To avoid problems real or imagined
• To provide informed, proactive advice to your
  customers
• To pre-empt customer issues on things like CPE
  and outages
• Adding Value
• You can add value to your customer relationships
• You can help build awareness of the switched-on
  campaign.
• Future opportunities for new products.

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Practicalities of the migration process

• It will be a phased migration programme over 5
  years and you need to be aware of the migration
  schedule
• There will be service breaks e.g. PSTN
  migration up to 3 minutes outgoing and 30 minutes
  incoming and there will be a voice service outage
  as a result of broadband migration
• There will be an impact on some products and
  services e.g. withdrawal of meter pulse and
  changes to Smart Divert
• The most up to date information on migration
  impacts can be found in the Transfer Engineering
  Matrix via Consult21 website

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How to be engaged and build awareness

• Remember that your supplier/carrier can raise any
  specific issues on your behalf through the
  Consult21 programme
• Work together to support your customers
• Understand the key impacts and build awareness
• Be engaged and involved with the reseller
  communications programme
• Use the switched-on toolkit materials

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An industry joined by a common goal

• FCS, Gamma Telecom and other members of industry
  involved
• Reseller Communications Working Group in place
  since January 2007
• to build awareness of the migration programme
  with the reseller community, e.g. webcall
  programme
• End user switched-on communications programme
  launched in October 2006
• Supported by Ofcom

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Reseller call to action you can help by ...

• Providing pro-active advice and support to your
  customers
• Providing reassurance and information to your
  customers
• Building awareness of the switched-on campaign
• Being aware and prepared
• know where to go for information
• use the switched-on communications toolkit
• register for the reseller database

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Questions
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Answers
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• Break
• (15 minutes)

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Agenda
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21CN Testing Overview
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The many facets of testing

• Proof Of Concept
• Vendors testing
• Conformance Testing (CT), Multi-Vendor CT (MVCT)
  and Network Integration Testing (NIT)
• OSS testing
• Integration Verification Validation Testing
  (IVVT), end to end OSS testing
• Infrastructure/network testing
• NIT and First Office Application (FOA)
• CPE testing
• Service testing
• User Live Acceptance Testing (UAT/LAT), Service
  FOA (SFOA), Consult21 Conformance Testing Working
  Group, Experience Development Centre (EDC),
  Supplier Carrier test facility Swansea
• Transfer engineering
• Test tools and test automation

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First Office Application (FOA) - Approach
BRAS Broadband Remote Access Server MSAN
Multi Service Access Node FOA First Office
Application IP Internet Protocol DCData
Centre CSCall Server Tx Transmission VVoice BB
Broadband
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Trials testing - three phased approach

• Proving the manual/automated methods for
  preparing the frame for Transfer Engineering
  (migrating the customer to 21CN)
• Producing quality procedures
• Testing the synthetics used in modelling
  resources
• Assessing the impacts on customer service
• Progressively introducing the testing and
  trialling of Voice, Broadband and ISDN migration
  methodologies
• Use of business scenarios / test cases to provide
  end-to-end testing of migration

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(No Transcript)
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BTs 21CN Customer Premise Equipment (CPE)
compatibility
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21CN CPE compatibility

• What are the implications for CPE of 21CN?
• Objectives and scope of CPE Compatibility Testing
  programme
• CPE Compatibility Testing progress focus
• Result publication
• Information and reference

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What are the implicationsfor CPE of 21CN?
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Implementing services on 21CN

• PSTN
• New PSTN line cards in new MSAN edge equipment
• IP packet based transport of voice data (legacy
  PSTN uses switched circuit transport)
• ISDN
• New ISDN line cards in new MSAN edge equipment
• IP packet based transport of voice data (legacy
  PSTN uses switched circuit transport)
• Broadband
• New ADSL/ADSL2 line cards in new MSAN edge
  equipment
• Same IP packet based transport as existing
  broadband
• Some of these changes cause certain
  characteristics to differ from those on the
  existing network

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CPE related 21CN differences

• PSTN
• Loop current maximum off-hook loop current
  reducing
• Ringing implementation moving to balanced ringing
• PSTN and ISDN
• Echo cancellation used unless fast modems are
  detected
• Audio path discontinuities when jitter buffers
  adapt
• End-to-end delay increasing
• Broadband
• No fundamental changes expected

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Network is built to standards

• BT Suppliers Information Notes (SINs)
• Migrated services will continue to be consistent
  with what is in the current SINs
• UK transmission plan
• 21CN meets the performance criteria
  specifications of ND1701 issued by the NICC

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CPE compatibility testing Objectives and scope
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Objectives of CPE Compatibility Testing

• Feedback into the 21CN design, if and when
  compatibility issues are found
• To help rule out CPE compatibility related issues
  or identify and apply appropriate solutions
  ensuring detail is available to all relevant
  stakeholders
• To help manufacturers and other stakeholders
  ensure that CPE functions properly on 21CN
• Where relevant, assess impact of migration process

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CPE compatibility testing Progress focus
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Testing update

• PSTN
• Standalone mass market (business consumer) - no
  significant problems
• PBXs. 1 issue
• Devices that connect to some form of receiving
  centre - a very few devices have issues
• Broadband
• Well down track with initial testing of around 70
  ADSL modems modem/routers representing all
  existing chipsets - no problems to date
• ISDN2/30
• Testing yet to start trial ISDN migrations
  March 08, Oct 08 for mass migration

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High priority categories

• Security
• Telecare
• Telemetry
• ATM
• PoS terminal
• Payphones
• Emergency phones

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We are collaborating with

• Carriers Suppliers
• BSIA British Security Industry Association
  (Security systems)
• TSA Telecare Services Association (Social
  Telecare for the vulnerable)
• ENA Energy Networks Association (Gas
  Electricity)
• WITS Water Industry Telemetry Standards (Water
  Industry)
• Environment Agency
• Link Network (ATMs)
• Home Office specifically custodial services
  (Tagging devices)
• APACS UK Payments Association (EPOS/EFTPOS)
• Payphones
• CAA/NATS Civil Aviation Authority National
  Air Traffic Services
• Trinity House lighthouses, coastguard
• Fire Industry Associations
• Network Rail (Railside emergency phones,
  signalling etc)
• Lifts Emergency Phones
• ... and the list is
  growing.

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CPE compatibility testing 21CN test result
publication
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(No Transcript)
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Switched-on test result examples
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Information and reference
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Information sources

• General information about 21CN can be found
  athttp//www.btplc.com/21cn
• Information about 21CN and migration can be found
  athttp//www.switchedonuk.org
• BT Supplier Information Notes (SINs) can be found
  athttp//www.sinet.bt.com
• The UK Transmission Plan can be found
  athttp//www.nicc.org.uk

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The public information campaign to communicate
about the process of migration to BTs next
generation network
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Background

• Between 2006 and 2011, BT will migrate voice,
  broadband, and ISDN services to a next-generation
  network (NGN)
• Customers may experience some minor service
  interruptions at the point of migration to the
  NGN
• The Industry agreed to communicate about the
  migration to ensure any end user disruption is
  minimised
• The communication is being managed by a working
  group comprised of representatives from
  Communication Providers (CPs), resellers and
  industry associations
• Ofcom is involved in and supportive of this
  activity

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Who will we be affected by the process of
migration to BTs NGN?
Your customers!

• Whose products and services run over a BT line

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What is switched-on?

• Switched-on is the name of the public information
  campaign to communicate about BTs migration to a
  NGN
• Switched-on is not commercial in any way and is
  not designed to give any single provider a
  competitive advantage. It will not communicate
  any new services or benefits enabled by the new
  network for BT or any other CP

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The aim of switched-on

• To inform all UK based consumers, SMEs and
  resellers about the process of migration
• Build awareness and understanding of the
  migration programme
• Help people find additional support and
  information

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Small business communication collateral
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The communications toolkit

• To ensure communications regarding the new
  network and the process of getting switched-on
  are consistent across the industry, a
  comprehensive toolkit of collateral and guidance
  has been created
• Contents include
• Artwork and brand guidelines
• Downloadable banners for websites
• Call centre briefing pack
• Notes for editors
• Consistent messaging to cut and paste into
  reseller communication
• The latest version of this presentation
• The latest toolkit materials can be downloaded
  from the communications area of the Consult21
  website and will be added to over time at
  www.btwholesale.com/consult21

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CP toolkit
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The aim of the switched-on communications
campaign for resellers

• Give you the essential information you need
• Keep you informed about essential programme
  updates
• Advise where action may be required
• Help you keep your customers updated

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Communications programme activities for resellers

• Switched-on presence at selected industry, CP and
  specific bespoke events
• Knowledge building webcalls
• Reseller newsletter
• Editorial/advertising in channel trade press
• Reseller area in Consult21 website with
  communication toolkit

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Registration form
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Reseller newsletter
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So what do you need to do now?

• Build awareness of switched-on and the process of
  migration with your employees, business partners
  and customers
• Keep in contact with your supplier/carrier about
  the migration programme and timescales
• Promote the switched-on website and email enquiry
  address as appropriate http//www.switchedonuk.or
  g
• Register for the database if you have not done so
  to date and listen in to the webcalls
• Give us feedback! What do you need to hear
  about, where do you need clarification and what
  other materials will help you with your
  communications?

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Questions
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Answers
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Event close

• Thank you for your participation today
• URL link for slides will be loaded on the
  reseller sections on the consult 21 website
  www.btwholesale.com/consult21 and on the
  switched-on website www.switchedonuk.org/
• Remember to register for the e-newsletter and
  updates
• Remember to visit the switched-on website
• Remember that your supplier/carrier can raise any
  specific issues on your behalf through the
  Consult21 programme