Networx Program Overview

1
Networx Program Overview
GSA Federal Technology Service Office of Service
Development Fred Schobert Networx Program
Manager
August 15-18, 2005 Chicago Hilton
www.networkservices.gsa.gov
2
Networx Overview - Status
Networx was conceived with Agency participation,
guided by Congressional and OMB oversight, and
continuously improved based on agency and
industry feedback

• FTS research and strategy development
• Initial Networx goals and strategy
• RFI issued October, 2003
• Revised Networx strategy
• Draft RFP released October 2004
• Final RFP released May 2005
• Amendment 1 released June 2005

3
Networx Overview - Objectives
Networx Universal Designed to provide Agencies
with a comprehensive range of full service
contractors and will assure continuity of service

• Networx Program Goals
• Service Continuity
• Highly Competitive Prices
• High Quality Service
• Full Service Providers
• Alternative Sources
• Operations Support
• Transition Assistance and Support
• Performance Based Contracts

Networx Enterprise Designed to provide
alternative service providers with innovative
approaches to providing specialized services
4
Networx - Supporting the Present, Enabling the
Future
Long Distance Network Services

• Network Services
• Multiple networks
• Separate Access (Local) and Transport (Long
  Distance)

Regional/Local Services
Regional/Local Services
POP
Separate Voice and Data Networks
POP
Yesterday
Customer Location
Customer Location

• Convergence
• Converging backbone (transport) networks
• Converged LANs
• Integrated broadband access

• End-to-end Solutions
• IP everywhere
• Integrated services
• End-to-end managed networks

Tomorrow
5
Networx - Technical Requirements

• Scope
• Includes technological enhancements, service
  improvements, customer-specific applications,
  local service, SEDs, and professional services
• Technical Requirements
• 20 Telecommunications Services
• Communications Transport, IP, Optical Solutions
• 13 Management and Applications Services
• Management of information throughout the network
  enterprise
• 8 Security Services
• 3 Special Services
• Includes 2 Satellite (Networx Universal only,
  optional)
• 4 Wireless Services
• 4 Access Services (Networx Enterprise only)

6
Service Offerings - Networx Universal

• Full range of service offerings with national and
  international coverage
• 37 Mandatory Services
• 11 Non-mandatory Services (Newly Emerging
  Services and Sunset Services)
• Continuity of current services at lowest prices
• Strong competition to ensure best prices
• All services to all locations served by FTS2001
  as well as commercial locations served by offeror
• Multiple awards depending on quality of offers
• 4 year contract with three 2 year options

Networx Universal Acquisition
Telecommunications Services Communications
Transport Voice Circuit Switched Data
Toll-Free Combined Private Line Frame
Relay Asynchronous Transfer Mode
Ethernet IP-Based Premises-Based IP VPN
Network-Based IP VPN Voice over IP Transport
Content Delivery Network Converged IP IP
Telephony Internet Protocol Layer 2 VPN
IP Video Transport Optical Synchronous
Optical Network Optical Wavelength Dark
Fiber
Management Application Services Video
Teleconferencing Managed Network Audio
Conferencing Teleworking Solutions Call
Center/Customer Contact Center Web
Conferencing Dedicated Hosting Collocated
Hosting Storage Customer Specific Design
and Engineering Unified Messaging
Collaboration Support Internet Facsimile
Access Services None
Security Services Managed Firewall
Intrusion Detection and Prevention Managed
E-Authentication Vulnerability Scanning
Anti-Virus Management Incident Response
Secure Managed Email Managed Tiered Security
Special Services Land Mobile Radio
Mobile Satellite Fixed Satellite
Wireless Services Cellular/PCS Multimode
Wireless Cellular Digital Packet Data
Paging
Services asterisked in green are optional.
7
Service Offerings - Networx Enterprise IP-Based
Networx Enterprise (IP-Based)

• 9 Mandatory Services (Secure IP and Managed
  Network Service)
• 41 Non-Mandatory Services
• Requires extensive nationwide secure IP
  geographic coverage optional international
  coverage
• Multiple awards depending on quality of offers
• 4 year contract with three 2 year options

Telecommunications Services Communications
Transport Voice Circuit Switched Data
Toll-Free Combined Private Line Frame
Relay Asynchronous Transfer Mode Ethernet
IP-Based Network-Based IP VPN Voice over
IP Transport Internet Protocol
Premises-Based IP VPN Content Delivery
Network Converged IP IP Telephony IP
Video Transport Layer 2 VPN Optical
Synchronous Optical Network Optical
Wavelength Dark Fiber
Management Application Services Customer
Specific Design and Engineering Managed
Network Audio Conferencing Teleworking
Solutions Call Center/Customer Contact
Center Web Conferencing Dedicated
Hosting Collocated Hosting Storage
Video Teleconferencing Unified Messaging
Collaboration Support Internet Facsimile
Access Services Wireline Access
Broadband Access Wireless Access
Satellite Access
Security Services Managed Firewall
Intrusion Detection and Prevention Managed
Tiered Security Anti-Virus Management
Managed E-Authentication Vulnerability
Scanning Incident Response Secure
Managed Email Special Services Land
Mobile Radio Wireless Services
Cellular/PCS Multimode Wireless Cellular
Digital Packet Data Paging
Services asterisked in green are optional.
8
Service Offerings - Networx Enterprise Wireless
Networx Enterprise (Wireless)

• 1 Mandatory Service
• 49 Non-Mandatory Services
• Requires extensive nationwide cellular/PCS
  geographic coverage optional international
  coverage
• Multiple awards depending on quality of offers
• 4 year contract with three 2 year options

Telecommunications Services Communications
Transport Voice Circuit Switched Data
Toll-Free Combined Private Line Frame
Relay Asynchronous Transfer Mode Ethernet
IP-Based Network-Based IP VPN Voice over
IP Transport Internet Protocol
Premises-Based IP VPN Content Delivery
Network Converged IP IP Telephony IP
Video Transport Layer 2 VPN Optical
Synchronous Optical Network -- Optical
Wavelength -- Dark Fiber
Management Application Services Customer
Specific Design and Engineering Managed
Network Audio Conferencing Teleworking
Solutions Call Center/Customer Contact
Center Web Conferencing Dedicated
Hosting Collocated Hosting Storage
Video Teleconferencing Unified Messaging
Collaboration Support Internet Facsimile
Access Services Wireline Access
Broadband Access Wireless Access
Satellite Access
Security Services Managed Firewall
Intrusion Detection and Prevention Managed
Tiered Security Anti-Virus Management
Managed E-Authentication Vulnerability
Scanning Incident Response Secure
Managed Email Special Services Land
Mobile Radio Wireless Services
Cellular/PCS Multimode Wireless Cellular
Digital Packet Data Paging
Services asterisked in green are optional.
9
Networx - Performance Based Specification
(Example - Network Based IP VPN)
Functional Definition. all devices involved in
building the VPN are systems owned by the
contractor and located at the edge of the
contractors backbone. Tunnels usually will
terminate at the contractors edge-router Standa
rds. Network-based IP VPNs shall comply
with Connectivity. Network-based IP VPNs
shall connect with.. Technical Capabilities.
The following network-based IP VPN capabilities
are mandatory Network Based IP VPN
Features. 1. Class of Service (CoS) 2.
Internet Gateway Service 3. etc. Network
Based IP VPN Interfaces.
Network Based IP VPN Performance Metrics.
10
Networx - Network Protection
Network Protection Requirements

• Boundary Protection
• Authentication
• Authorization
• Confidentiality / Encryption
• Message Integrity
• Access Control
• Availability
• Nonrepudiation
• Malicious Code Filtering
• Audit Monitoring
• Configuration Management Assurance
• Access diversity

Requirements
Solutions
VPN Cluster
11
Networx - Technologies for Secure Federal Systems
(GAO Report GAO-04-467, Information Security)
SECURITY CAPABILITY
NETWORX
SECURITY FEATURE AND TECHNOLOGY
ACCESS CONTROL
?
Firewalls
Boundary Protection
?
Content Management
?
Authentication
Biometrics
?
PKI
?
Authorization
Smart Tokens
?
User Rights and Privileges
?
Antivirus Software
SYSTEM INTEGRITY
?
Integrity Checkers
?
Digital Signatures and Certificates
CRYPTOGRAPHY
?
Virtual Private Networks
?
Intrusion Detection Systems
AUDIT and MONITORING
Intrusion Prevention Systems
?
?
Security Event Correlation Tools
?
Computer Forensics
CONFIGURATION MANAGEMENT and ASSURANCE
?
Policy Enforcement Applications
?
Network Management
?
Continuity of Operations Tools
?
Scanners
?
Patch Management
12
Networx Security Profiles

• Networx Meets the Security Profiles of all
  Agencies

13
Networx - Safe Harbor for Section 414, Div H,
Title IV, Consolidated Appropriations Act
Government Agency Campus
Government Site
Contractors POP
Contractors POP
SDP
Redundant Entry Points Single POP (Separate
Conduits)
Contractors Core Network
Contractors POP
Redundant Entry Points Double POP
SDP
Government Site
Networx RFP Sections C.2.16.2.1,
C.2.5.2, C.2.5.3, C.2.5.4
14
Managed Tiered Security Components
15
Networx Services with IPv6

• Internet Protocol Service
• Premises and Network-based IP VPN Service
• VOIP Transport Service
• IP Video Transport Service
• IP Telephony Service
• Converged IP Services
• Internet Facsimile Service
• Web Conferencing Service
• Collaboration Support Services
• Teleworking Services

16
Networx - Managed Network Services

• 24x7 Monitoring Management of Access,
  Transport, and Security Services

Real time Reporting
Agency Applications
Examples of Networx Services
Network-Based IP VPN
Managed Firewall
Managed Firewall
Agency Data Center
Agency End Users
Anti-Virus, Intrusion Detection and Prevention,
Managed Tiered Security, Internet, and Voice over
IP Transport
17
VOIPTS and IPTelS Architecture
VOIPTS
PSTN
Primarily used for inter-office calling
PSTN Gateway
Gateway
Broadband
Broadband
Gateway
Private/Managed IP Network
Router
Router
Agency PBX
Agency PBX
Primarily used as an Agencies telephony service
IPTelS
Broadband
Private/Managed IP Network
Agency LAN
IP Phone
Router
PSTN Gateway
IP Telephony Server
Soft Phone
18
Networx - Hosting Services
High

• Application Hosting
• Application management
• Testing and support
• Capacity and change management

• Dedicated Hosting
• Management of servers, operating system,
  middleware for a variety of hardware platforms
• Performance Management
• Restoration and Backup

Reliance on Managed Services Provider

• Co-location
• 24x7 Secure Internet Data Center
• Internet Connectivity
• Flexible Bandwidth
• Basic Monitoring and Support

Low
Complexity Level
High
Low
19
Networx - Service Enabling Devices

• Broad and flexible Scope
• Clear visibility into prices
• Fixed prices based on discounts from MSLP
• Separate charges for the device, installation,
  and maintenance
• Flexible options for agency customers
• One time charge or monthly recurring
• Customer may assume ownership

20
Networx - Service Level Agreements

• Agreement to provide service that meets or
  exceeds specified performance levels
• 16 SLAs are service specific
• Consistent with appropriate technical sections
• Four SLAs are service-independent
• Service Outage
• Time to Restore
• On-Time Provisioning
• Billing Accuracy
• Credit arrangements specified

21
Highlights of Operational Requirements

• Vendor Selection
• Ordering
• Billing

22
Contractor Selection Process

• Agency will select acquisition best suited to
  meet its requirement(s)
• Networx Universal Only
• Networx Enterprise Only
• Agency conducts FAIR OPPORTUNITY IAW FAR and
  Agency regulation within selected acquisition to
  choose Industry Partner for order placement
• Agency documents decision
• Services transition

23
Ordering

• Ordering system must pass Verification Testing
  prior to receiving orders
• Industry partners will provide training on
  ordering and billing systems
• All Agencies will order directly from the
  selected vendor
• Service Level Agreement (SLA) for provisioning
  interval

24
Billing

• Consistent with process under current contracts
• Centralized
• Direct
• Significantly reduced number of billing data
  elements to ease contractor compliance
• SLA for billing accuracy

25
NETWORX - RFPs Overview

• RFI released October 2003
• 740 comments analyzed
• Draft RFPs released October 2004
• 2500 comments analyzed
• Final RFPs released in May 2005
• 1025 questions/responses published in six
  installments
• Amendment 1 released in June 2005
• Amendment 2 planned August 19, 2005

26
NETWORX RFP Structure

• RFP scope
• Universal has 1332 pages containing 7424
  requirements
• Enterprise has 1321 pages containing 7562
  requirements
• RFP evaluation planning and preparation
• Section J.9 contains all RFP requirements
• 72 require checklist compliance
• Additional 1145 pages for Universal, 1907 for
  Enterprise
• Section L
• Detailed instructions
• Factors, Subfactors, Considerations
• Network Hosting Center
• Electronic access through a secure internet web
  site for CLIN tables, location data, traffic
  data, error checking, and pricing reports.
• Section M

27
RFP Overview Online Availability
Access GSA Networx website www.gsa.gov/networx

• The Networx RFPs are accessible online at
  www.gsa.gov/networx
• Additional data may be obtained, to include
• Networx FAQ
• Amendments
• Networx Hosting Center
• RFP Question and Answers
• Networx Document Library

Select Networx RFPs Amendments
Select appropriate document (i.e., RFP, section,
amendment, etc.)
28
Networx - Progress
Agency Coordination
Agency Concurrence
FTS Research and Strategy Development
Initial Networx Goals/Strategy
RFI
Complete Draft RFP
Stakeholder Feedback
Stakeholder Feedback Program Revision
Draft RFP Oct 29, 2004
Revised Networx Strategy
Industry Response
Evaluations and Negotiations
FTS Networx Awards
Issue RFP May 06, 2005
Proposals Received
Transition Complete
Agency Fair Consideration
Transition
Agency Vendor Selected
Ongoing Services
Other Orders
29
Conclusion

• The Networx program was designed to build upon
  the success experienced under FTS2001, while
• Providing greater choice of contractors and
  services
• Continuing best value strategy
• Continuing to leverage volume and competition
• Delivering superior customer service
• The Networx Contracts are designed to provide
  Agencies with high-quality services, better
  reporting, simplified billing, and exceptional
  pricing

30
Contact Information

• FTS Networx Program Office
• Fred Schobert Debbie Hren Maria Filios (Networx
  Transition Lead)
• Fred.Schobert_at_gsa.gov Debbie.Hren_at_gsa.gov Maria.Fi
  lios_at_gsa.gov
• 703-306-6632 703-306-6604 703-306-6639
• FTS Networx Contracting Officer
• Jack Braun
• Jack.Braun_at_gsa.gov
• 703-306-6423
• FTS Networx Website
• www.gsa.gov/networx

31
Networx Summary
High Quality
Performance Based
End-to-End Services
Operations Support
Networx Services
Flexible Solutions
FTS2001 Continuity
Best Prices
32
For more information regarding this
presentation Please Contact Fred Schobert
Networx Program Manager 703.306.6632
www.gsa.gov