TDS Managed Network Service

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TDS Managed Network Service
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The TDS Networktodayamd growing!
Sixth largest (non-RBOC) U.S. telephone company
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TDS, Inc.

• A National Communications Company
• Founded in 1969 Ranked 560 on the Fortune 1000 l
• Member of the American Stock Exchange for over 20
  years
• Listed on AMEX as USM and TDS
• State-of-the art digital network
• Over 100,000 Internet customers in 2002
• Acquired 55,000 access lines in last 2 years

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What we can do

• We manage wide area data networks for our
  customers by managing the Cisco and Nortel
  network devices that make up these networks.
• We worry about network up-time, network capacity
  and performance to maximise productivity and
  minimize costs for our customers.
• We provide our customers with a single point of
  contact. We deal with the carriers, equipment
  suppliers, and maintenance providers to get
  problems resolved,
• One stop Solution from PBX to local lines, from
  WAN design to Managing sections of your network!

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The 4 Links of Making a Network Run

• 1 Install it
• 2 Manage and Monitor it
• 3 Be able to service it
• 4 Make it cost effective

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1Install it
TDS will do a complete layout of your entire
network and will give you a drawing of all of
your network elements
TDS will assemble and report the configuration
of all the items in your network
Perform new configurations or modifications to
existing configurations, include IOS upgrades, on
per request basis
TDS will provide a web portal, for you view and
monitor your network from ANY remote location
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2Manage and Monitor
.In-Depth Tracking and Monitoring We use our
resources and management packages to watch your
network. Industry standard packages such as
CiscoWorks, Remedy Trouble Tracking and Concord
Network Health. All up to date software releases,
monitored by trained personnel. All of this
without large capital outlay in software costs
and training, to you!
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Management Tools

• HP OpenView (HPOV) - Element management
• Remedy - Trouble management
• Cisco Works 2000 - Router/Switch configuration
  management
• ITO - Server management (used to filter alerts
  from HPOV and forward relevant to NetExpert)
• NetExpert- Manager of Managers (create business
  rules interface to Remedy)
• Visio - Network drawings and network discovery
  tool
• Cognos Impromtu - Report writing
• CSM 2000 - Billing information
• SRS - Oracle database application to process
  service requests and maintain operational info

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Access to your network via your own web portal!
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Manage all your devices from one central place!
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Know the status of your network at all times!
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3Be able to Service It

• Increased capability to deliver service round the
  clock

• Improved response time to client requests and
  projects

• Improved allocation of resources - your internal
  IT staff can focus on value-added activities,
  rather than Fire-fighting

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4Make it Cost Effective
Cost Example 1. According to Yankee Group, you
can spend 32 of your time on monitoring and
management. 2. Assume that you can hire
technicians for your network at 60K per year 3.
You just spent 32 of that salary load on
monitoring and managing rather than focusing on
daily needs of clients and the running of
important applications.
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Why Managed Service?
Source Yankee Group
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From the local TDS CO, to our internet core
sites, to your computer center!
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Thank You!