Beyond the Blackberry

1

• Beyond the Blackberry
• Where Wireless Goes from Here
• Brian DeMuy
• Director of Alliances and Mobile Solutions
• TELUS

2
Connections

• Connection Power

3
Today

• How did we get here?
• Where are we now?
• So What?

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A Brief History
1979
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A Brief History
2000
2006
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Speeds and Feeds
Bluetooth
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Wireless LAN Networks

• Managed WLAN offering
• Real-time, Remote Monitoring
• Active Security IDS / IPS
• Lower costs for term lease
• Applications
• Mobile Healthcare
• Inventory Management
• Security surveillance
• Guest Services
• VoWIFI

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WiMAX

• Private Spectrum
• Rugged, Outdoor use
• Permanent or temporary installations
• Applications
• Outdoor Campus Deployment
• Airport, Oil Gas, Mining, Field use
• Municipal service delivery and enforcement
• Emergency Service Management
• Disaster Recovery Network

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• So What?

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Evolution of Adoption

• Plaything
• Gadgets and Toys
• Substitution
• (BB instead of hotel dial-up)
• Enhancement
• Improved accessibility to customers
• Transformation
• T1 to your hand
• Transparency

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Business Value from Speed Mobility
Source Lucent Boston University
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Value of Business over Wireless
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• Real World Examples

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Mortgage Inspectors

• 4000 independent property appraisers
• Paper forms and digital photos
• Too many data entry errors
• Too long to process appraisals
• Solution
• Deployed custom forms to MS handheld
• Rules and validations
• Photos
• Appraisals Transmitted directly from the HH

• Results
• Inspections reduced by 2 days
• 90 reduction in follow-up visits
• 98 reduction in data error rates

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Healthcare

• High costs of post-op wound care
• Demand on facilities
• Solution
• Pixalere Woundcare Solution
• Homecare workers can transmit photos in real time
  to physicians
• Remote diagnosis
• Treatment logged from source

• Results
• Reduced drain on Emergency
• Improved patient care

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Healthcare

• Homecare workers
• Potentially dangerous situations
• Solution
• Guardian Mobile Montitoring
• Coded Panic button relays GPS co-ordinates
• Security firm handles the call
• Worker can be pinpointed

• Results
• Increased Safety

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Healthcare

• Homecare workers
• Potentially dangerous situations
• Solution
• Guardian Mobile Montitoring
• Coded Panic button relays GPS co-ordinates
• Security firm handles the call
• Worker can be pinpointed

• Results
• Increased Safety

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Wireless Branch

• Solution
• TD working with TELUS for secure wireless LAN
• Kiosks
• HH devices for specialists to circle branch floor
• Wireless security cameras
• RFID asset tracking

• Results
• Faster response times
• Cross selling (interactive kiosks)
• Security (RFID asset tracking and wireless
  cameras)

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Machine to Machine

• Hidden world of wireless in business
• ATMs
• Pipeline monitoring
• Vending machines
• Parking meters
• Security systems

MTU(s) (Master Terminal Unit(s))
RTUs Remote Terminal Units
Network (wired, WiFi, Cell)
Network (wired, WiFi, Cell)
Devices
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• 5 Keys to Wireless

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5 Keys to Wireless

• 1. Identify the problem to be solved
• Better access to corporate systems?
• Improved Customer Service?

• An undefined problem has an infinite number of
  solutions.

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5 Keys to Wireless

• 2. Engage your users
• 80 of failed deployments are a result of user
  adoption issues
• What sells in the boardroom may not work in the
  field
• Make it personal - could be their most used tool
• Involve user reps in
• Device selection
• Application design/configuration
• Encourage their ownership of the solution

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5 Keys to Wireless

• 3. Start Small
• Set measurable goals and MEASURE!
• seed devices
• Use pilots or trials
• Keep payback periods short and attainable
• Encourage experimentation
• Applications are often discovered

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5 Keys to Wireless

• 4. Look for Proof
• Go with proven vendors
• Do not settle for presentation ware see it
  working!
• Get production references

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5 Keys to Wireless

• 5. Make a Move
• Dont worry about futureproofing you cant
• Benefits will arrive before the technology
  changes

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Questions
brian.demuy_at_telus.com