Information Management and Knowledge Sharing Technologies and Tools in the World Bank

1
Information Management and Knowledge Sharing
Technologies and Toolsin the World Bank

• February 2003

2
Business Information Systems

• SAP/ BWcommercial product, the Bank's enterprise
  transactional data system that provides a single,
  consistent source for key business information
• Management Information Systems or the Management
  Dashboardhome-built product that surfaces SAP
  and BW data on the web and for work program
  planning and budgeting by all VPUs

3
Records and Communications Systems

• Lotus Notescommercial product used as e-mail
  tool, e-calendar, collaboration tool, and
  repository of documents in LN databases
• Domino.doccommercial IBM/Lotus product used
  primarily for content storage, including the
  Integrated Records and Information System (IRIS)

4
Human Resources Systems

• PeopleSoftCommercial product used to record all
  human resources transactions for staff and their
  dependents.
• Staff DirectoryIntranet application which
  provides search capabilities for finding
  information about staff by extracting certain
  information from PeopleSoft and an Oracle
  database containing skill/personal profile
  information provided directly by the staff
  members
• Employee Self Service Systems HR Kiosk,
  JobWorldhome-built, ASP bases systems,
  YourNetpersonal Lotus Notes based websites

5
Information Request Tracking

• Remedycommercial product for IT Help Desk and
  Trust Fund Operations request tracking
• Unified Case Managementmodified Visual Help
  Desk, Lotus Notes based product that includes
  e-mail request tracking tool, FAQ database,
  requesters directory, and reporting tools used
  by advisory services and information help desks
  (currently being upgraded)

6
Web TechnologyWeb is the interface of choice for
knowledge sharing

• The Internet Services Program (ISP) Multi-year
  project to upgrade the Banks Internet and build
  an e-business platform
• Recent hardware acquisition includes
• IBM Websphere servers
• IBM Websphere Portal Servers (in pilot phase)
• Netegrity web security software
• iPlanet Directory
• Vignette content management software
• Online Collaboration
• SameTimeCommercial product that offers
  collaborative tools and work spaces
• Electronic Publishing
• Epublishhome-built Web publishing tool based on
  Vignette content management software (for content
  caching)
• Search
• Googlecommercial product. Search retrieves
  information from Banks internal and external
  websites
• CompendiumHome-built product. Metadata Warehouse
  to allow federated searches in multiple data
  repositories (in pilot phase)

7
KS Technology

• Technologies and Applications
• Global Satellite Communications Links connecting
  HQ and Country Offices
• Videoconferencingsatellites, ISDN, IP
• Interactive TVTV broadcasting by satellite and
  interaction via phone, fax, e-mail
• Webonline learning applications (Commercial
  products WebCT, Netg, Element Home-built
  product VLE)
• Webcastingweb-based video casting using a
  commercial product Realserver
• Online discussions and newslettersLyris,
  commercial product
• Initiatives
• GDLNGlobal Development Learning Network using
  a blended approach to use of technologies
  videoconferencing, web, CD-ROM, print, on
  occasion Interactive TV
• Development Gatewaycollaboration, information
  and resource sharing,  development community
  building web facility. DGs core technology
  platform is implemented using the ArsDigita
  Community System (ACS), an open-source code
  software system for interactive Web applications.
• B-Spanweb-based video casting facility
• Development Forum--the Bank's venue for
  electronic discussions