Information Technology

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Information TechnologyOrganizationsTrends,
Issues, Challenges, and Solutions
14th Annual Information Resource Management
Association International Conference
Dan Pantaleo, Ph.D. Vice President SAP Global
University Alliances SAP AG
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Information TechnologyOrganizationsTrends,
Issues, Challenges, and Solutions
Information Resource Management
Association The primary objective of IRMA is to
assist organizations and professionals in
enhancing the overall knowledge and
understanding of effective information resources
management in the 1990s and beyond.
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Information TechnologyOrganizations
Trends, Issues, Challenges, and Solutions
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Latest News!
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Latest News!
StrategyStrategic Supply Chain Management
Product Clustering Provides Transparency There is
a Strategic component to Supply Chain Management
as well as an operational one. However, to
benefit from this, companies need a reliable
knowledge base that provides the necessary level
of abstraction. An approach based on product
clustering provides the required input.
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Information TechnologyOrganizations
Trends, Issues, Challenges, and Solutions
Corporate Innovation in a Global Collaborative
Environment
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Information TechnologyOrganizations
Trends, Issues, Challenges, and Solutions
Corporate Innovation in a Global Collaborative
Environment
Implications for effective information resources
management
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Information TechnologyOrganizations
Corporate Innovation in a Global Collaborative
Environment Internal organization
external relationships
Information Technology
Information Management
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Global Technology
Corp. HQ
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Global Technology
Sneaker Designed
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Global Technology
Sneaker Designed
Sneaker Parts Manufactured
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Global Technology
Sneaker Designed
Sneaker Assembled
Sneaker Parts Manufactured
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Global Technology
A Container of 80,000 pairs of Sneakers arrives
in Miami!
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Global Technology
A Container of 80,000 pairs of Sneakers arrives
in Miami!
What ship registry? What crew profile? What
other cargo? How long to clear Customs?
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Global Technology
Corp. HQ
Collaborative PVC ERP
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Global Technology
Sneaker Designed
Collaborative CRM PLM
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Global Technology
Sneaker Designed
Collaborative PLM SCM
Sneaker Parts Manufactured
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Global Technology
Sneaker Designed
Adaptive SCM
Sneaker Assembled
Sneaker Parts Manufactured
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Global Technology
A Container of 80,000 pairs of Sneakers arrives
in Miami!
What ship registry? What crew profile? What
other cargo? How long to clear Customs?
Integrated ES
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The Most Important Goal
A Container of 80,000 pairs of Sneakers arrives
in Miami!
Business Process Continuity
What ship registry? What crew profile? What
other cargo? How long to clear Customs?
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And
A Container of 80,000 pairs of Sneakers arrives
in Miami!
Technology must be Transparent
What ship registry? What crew profile? What
other cargo? How long to clear Customs?
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ERP Systems/Suites
Key Benefits Desired From Enterprise Solutions
From a Study by Tom Davenport Accenture
Institute for Strategic Change
Suggestions/guesses???
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ERP Systems/Suites
Key Benefits Desired From Enterprise Solutions
1st Priority
1st, 2nd, 3rd Priority

• Better management decisions 22 50
• Improved financial management 17 42
• Improved customer service and retention 19 42
• Ease of growth and increased flexibility 7 32
• Faster, more accurate transactions 7 29
• Headcount reduction 5 26
• Cycle time reduction 9 25
• Improved inventory and asset management 7 22

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Global Environment
Role of Innovation
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The Role of Innovation

• Best run companies with bright and charismatic
  CEOs who listen to their customers.
• Clay Christensen

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The Role of Innovation

• Best run companies with bright and charismatic
  CEOs who listen to their customers.
• will fail.
• Clay Christensen

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The Role of Innovation

• Best run companies with bright and charismatic
  CEOs who listen to their customers.
• will fail.
• Clay Christensen

Why?
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High End Market
The Marketplace
Product/Service Expectation
Low End Market
Time
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High End Market
The Blue Zone

Finding Recognizing Sustaining Innovation


Product/Service Expectation

X
Low End Market
Time
30
High End Market
The Blue Zone



Product/Service Expectation

X
Low End Market
Time
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High End Market
The Blue Zone


Product/Service Expectation
Clay Christensens evaluation


X
Low End Market
Time
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High End Market
The Blue Zone

Product/Service Expectation
Disruptive Innovation

X
Low End Market
Time
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High End Market
The Blue Zone

Product/Service Expectation

The Green Zone

X
Low End Market
Time
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High End Market

Finding Recognizing Disruptive Innovation
Product/Service Expectation

X
Low End Market
Time
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Finding, Recognizing Developing Disruptive and
Sustaining Innovations

• Develop an innovation culture
• Define terms
• Develop litmus tests
• Educate people
• Empower people
• Identify a template
• Identify real customer need
• Take risks in the absence of a clear market

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Finding, Recognizing Developing Disruptive and
Sustaining Innovations
Internal Organization Information Management

• Develop an innovation culture
• Define terms
• Develop litmus tests
• Educate people
• Empower people
• Identify a template
• Identify real customer need
• Take risks in the absence of a clear market

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Implications for Information Resource Management
Enterprise Systems
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Implications for Information Resource Management
Enterprise Systems
Information Resource Management
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Innovation Funnel - Process
SAP
Thought Leader Hot Topics Identified
Other SAP
SAP Innovation Congress
External Partners Thought Leaders
Evaluation
Idea Generation
Application
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Innovation Funnel - Process
SAP
Idea Capture Management Tool
Thought Leader Hot Topics Identified
Other SAP
SAP Innovation Congress
External Partners Thought Leaders
Evaluation
Idea Generation
Application
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Innovation Funnel - Process
SAP
Idea Review Process
Managed by Innovation Syndicate Review Group
Idea Capture Management Tool
Thought Leader Hot Topics Identified
Other SAP
SAP Innovation Congress
External Partners Thought Leaders
Evaluation
Idea Generation
Application
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Innovation Funnel - Process
SAP
SAP Competitive Intelligence Market
Intelligence Groups Inform Decisions
Idea Review Process
Managed by Innovation Syndicate Review Group
BUY
Idea Capture Management Tool
BUILD
INCUBATE
Thought Leader Hot Topics Identified
PARTNER
Syndicate
Other SAP
SAP Innovation Congress
External Partners Thought Leaders
Evaluation
Idea Generation
Application
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Innovation Funnel - Process
SAP
SAP Competitive Intelligence Market
Intelligence Groups Inform Decisions
Idea Review Process
Managed by Innovation Syndicate Review Group
BUY
Idea Capture Management Tool
BUILD
INCUBATE
Board-Driven Projects
Inspire
Thought Leader Hot Topics Identified
PARTNER
Syndicate
Other SAP
SAP Innovation Congress
External Partners Thought Leaders
Evaluation
Idea Generation
Application
44
Innovation Funnel - Process
SAP
SAP Competitive Intelligence Market
Intelligence Groups Inform Decisions
Idea Review Process
Managed by Innovation Syndicate Review Group
BUY
Idea Capture Management Tool
BUILD
INCUBATE
Board-Driven Projects
Inspire
Thought Leader Hot Topics Identified
PARTNER
Syndicate
Other SAP
SAP Innovation Congress
External Partners Thought Leaders
Evaluation
Idea Generation
Application
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SAP University Alliances
Mission Statement
Establish SAP as a concept and thought leader
through the creation, capture, organization, and
dissemination of intellectual capital and the
preparation of future business and technology
leaders in partnership with university faculty...
SAP University Alliances
incorporates the intellectual capital of over 450
universities globally encompassing in excess of
2,000 faculty and 120,000 students for the
development of innovative curricula, thought
leadership white papers, case studies, and
research projects, as well as executive
information programs by thought leaders and
researchers in support of SAP and our customers
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Information TechnologyOrganizationsTrends,
Issues, Challenges, and Solutions
Thank you!
Dan Pantaleo daniel.pantaleo_at_SAP.com