ISO/TC 224 Service activities relating to drinking water

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ISO/TC 224
Service activities relating to drinking water
supply systems and wastewater systems
Chairman Jean-Luc REDAUD France Secretariat
AFNOR
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ISO/TC 224 New International Standards
TO PROVIDE GUIDELINES FOR SERVICE ACTIVITIES
RELATING TO THE MANAGEMENT OF DRINKING WATER
SUPPLY SYSTEMS AND WASTEWATER SEWERAGE SYSTEMS
ISO/TC 224 standards will be useful for
improving governance and quality of services
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ISO/TC 224 a new type of ISO Standards

• Guidelines oriented towards performance values
  involving many new stakeholders and not
  supporting direct certification
• complementary to ISO 9001 14001 which deal
  with the quality and environmental management
  systems
• in line with the new standards on social
  responsibilities and corporate behaviour
• (and not classical standards on technical
  product or test method standards)

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ISO standards will help to

• improve the dialogue among stakeholders
• develop a mutual understanding of
  responsibilities and tasks
• establish objectives locally adapted, complying
  with mandatory requirements laid down by the
  relevant authorities
• assess the quality of the services provided
• monitor the performances of the water utilities
• for both the interest of users and the
  protection of the environment

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Participation in ISO/TC 224

• 47 countries involved30 participating countries
  (P members) and 17 observing contries (O
  members)
• 9 international organizations AfWA, AIDIS,
  Consumers International, EUREAU, IWA, NORMAPME,
  UN-DESA WHO, World Bank

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Three ISO standards in preparation

• ISO 24510 Guidelines for the assessment and for
  the improvement of the service to users (service
  oriented standard)
• ISO 24511 Guidelines for the management of
  wastewater utilities and for the assessment of
  wastewater services (management oriented)
• ISO 24512 Guidelines for the management of
  drinking water utilities and for the assessment
  of drinking water services (management oriented)

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ISO/TC 224 Organisation

• WG 1 Terminology (AFNOR France)
• WG 2 Service to user (AENOR Spain)
• WG 3 Drinking water (SCC Canada and DSM
  Malaysia)
• WG 4 Wastewater (ON Austria and KATS Republic
  of Korea)
• Ad-hoc group Developing countries (SNIMA
  Morocco)

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ISO 24510

• 1 Scope
• 2 Terms and definitions
• 3 Elements of the service relating to users
• 4 Objectives for the service
• 5 Guidelines for satisfying usersneeds and
  expectations
• 6 Assessment criteria for service to users
• 7 Assessment of service to users
• 8 Performance indicators

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ISO 24511/24512

• 1 Scope
• 2 Terms and definitions
• 3 Components
• 4 Objectives for the utility
• 5 Management components of a utility
• 6 Guidelines for the management of utilities
• 7 Assessment of water services
• 8 Performance indicators

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ISO 24510

• Essential components relating to users
• Access to water services
• Provision of the service
• 3. Contract management and billing
• 4. Promoting a good relationship with the users
• 5. Protection of the environment
• 6. Safety and emergency management

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ISO 24511 and 24512Components for management
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A common terminology useful standards to avoid
numerous misunderstandings

• Utilities / water systems / services
• Consumers / users / registered user
• Connections point of delivery / point of use
  /point of discharge, etc.
• Stakeholders function / status
• Guidelines for management / assessment of
  services

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Example of relevant relationships among
stakeholders for establishing objectives,
assessment criteria and performance indicators
RESPONSIBLE BODY
takes in account as basis
RELEVANT AUTHORITIES
set
legal requirements
USERS
express
Best practices Expectations recommendations guidel
ines
establishes
Other stakeholders
OPERATOR
objectives

• plans the related processes
• and activities
• may add its own
• internal objectives, criteria PIs

Service assessment criteria
Performance indicators
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Globally relevant standards
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implies.a necessary adaptation to developing
countries contexts

• An Ad-hoc group developing countries was set up
  in 2004, by the TC meeting in Rabat
• Members Argentina, Austria, Canada,
  Germany, France, Malaysia, Morocco, Nigeria,
  South Africa, United States, Zimbabwe, AIDIS,
  Consumers International 

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ISO/TC 224 work schedulethe way behind.

• September 2002 - ISO/TC 224 1st meeting, Paris
  (France)
• September 2003 ISO/TC 224 2nd meeting, Ottawa
  (Canada)
• April 2004 ISO/TC 224 3rd meeting, Daejeon
  (Korea)
• September 2004 ISO/TC 224 4th meeting, Rabat
  (Morocco)
• October 2005 ISO/TC 224 5th meeting, Berlin
  (Germany)
• April 2006 to September 2006 Draft
  International Standard enquiries (DIS) open to
  all ISO member bodies (about 100)
• gt 96 approval by P-members
• November - December 2006 - ISO/TC 224 6th meeting
  in Punta del Este (Uruguay)
• )

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Monitoring by

• Water system
• or
• water demand

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Monitoring by the water system
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assessment for the improvment of services
DO
PLAN
management components
objectives
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6
5
processes
D
criteria
ACT
activities
C
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outputs
PIs
assessment
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E
CHECK
Number clause X of standard Letter annex
X
X
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PIs Systems
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IWA framework
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ISO 224 and water demand management policies

• ISO24510 Guidelines for the assessment and for
  the improvement of the service to users
• Implies review of water demand

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Private companies
Design offices
ISO 224
Public services
Scientists
Performance indicators
Reporting-assesment
Local authorities
Water demand
NGOs
regulation
Relevant authorities
Users
Regulators
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Work schedule 2007 (end)

• June/July 2007 Final Draft International
  Standard Vote (FDIS)
• Autumn 2007 ISO/TC final meeting
• PUBLICATION of the standards by ISO in English,
  French, and Spanish versions

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Work schedule 2007 -2010

• to maintain an overview of events/activities
• Possibly, decisions to launch additional drafts
• TS (Technical Specification) or PAS (Publicly
  Available Specification) within ISO/TC 224
• IWA (International Workshop Agreement) from
  voluntary stakeholders and on regional basis
  agreements
• End of 2010 systematic review of ISO 24510, ISO
  24511 and ISO 24512

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Application en France

• Réglementations environnementales et sanitaires-
• enquêtes publiques
• Rapport annuel maire, des délégataires
• Commission consultative des services publics
  locaux
• Liste indicateurs obligatoires

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(No Transcript)
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Water demand in France
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A necessary adaptation to regional contexts

• In Berlin, TC decision to prepare a guide for the
  application of ISO 24510, 24512, 24512 in
  developing countries 
• Launching of an experimentation/tests in African
  cities lead by ONEP, France and the World Bank
  Institute

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an experiment for the mediterranean context

• ?

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How to participate in ISO/TC 224

• Contact your national standardisation body
• or
• Contact the secretariat of ISO/TC 224 Mrs
  Thomas (email laurence.thomas_at_afnor.org)