ORM/FARA LOSS PREVENTION

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ORM/FARA LOSS PREVENTION
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Brett Beoubay, CSPLoss Prevention ManagerLa.
Office of Risk ManagementCharles MacipRisk
Control ManagerFARA Loss Control Services
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Overview

• Training
• Contacts
• Resources
• Videos

• Outsourcing
• Roles
• Changes
• Services

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FARA Loss Prevention

• Services we provide
• Conduct Full Audits every 3 years
• Compliance Reviews conducted in between Full
  Audit years
• Facility Walkthroughs annually
• Accident/Incident Investigations

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FARA Loss Prevention

• Services we provide
• Building Appraisals 4 year cycle
• Assist in Inspections
• Ongoing Consultations
• Offer LP Coordinator Training

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Loss Prevention Training

• Annual Training on LP Program
• New and Existing LP Coordinators
• Conducted on a quarterly basis across the state
  at the following predetermined regional sites
• January 2011 Lake
  Charles
• April 2011
  Shreveport
• July 2011 Baton
  Rouge
• October 2011 New
  Orleans

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Loss Prevention Training

• Annual Training on LP Program (Cont.)
• An email containing an Eventbrite web link will
  be sent to all Agencies to register for a
  specific training class.
• Also training can be offered within the quarterly
  intervals through live teleconference / webinar
  setting.
• Next Step Defensive Driver Training
• Forklift Training

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FARA LPO Footprint
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FARA Loss Prevention Contacts
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Video Loan Policy

• A Louisiana state agency may obtain three loss
  prevention videos at a time for a two week
  period.
• To Request a video, call [phone] ext. 232
  or email us at laorm.lp_at_fara.com.
• Loss Prevention videos will be mailed out to the
  agency via UPS and are required to be returned to
  FARA by certified mail with a tracking number.

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Video Loan Policy

• At the end of the two week period, if an agency
  needs additional time, they must call FARA Risk
  Control Services at [phone] ext. 232, for
  an additional two week extension. If another
  agency is on a waiting list for a particular
  video that is currently loaned out, an extension
  may not be granted.
• All videos are to be returned to the following
• FARA Risk Control ServicesAttn Rachel
  Ramsey400 E. Kaliste Saloom Rd, Suite
  4500Lafayette, LA 70508

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Overview of Self-Audit Process

• The Loss Prevention Coordinator/Representative
  and Location Head (Coordinator Supervisor or
  their designee) will receive an email from
  info_at_iauditexpert.com with subject of Self-Audit
  Link approximately 60 days prior to their audit
  month.
• The Loss Prevention Coordinator/Representative
  will click on the link in the email and complete
  the audit online.
• 3) If not completed within 30 days, a reminder
  will be sent from info_at_auditexpert.com with a
  subject of Self-Audit Reminder.

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Overview of Self-Audit Process

• The Loss Prevention Coordinator/Representative,
  Location Head (Coordinator Supervisor or their
  designee) and Loss Prevention Officer will
  receive an email from info_at_iauditexpert.com with
  a subject of Self-Audit Completed with the
  results attached.
• The score and recommendations are for your
  information only and are to assist you in
  preparing for the Full Audit or Compliance Review
  Audit.
• The link will expire after 120 days from original
  email.

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Sample Self-Audit Link Email

• Click on the LINK

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Self-Audit Key Points

• The Self-Audit must be conducted in Internet
  Explorer.
• You will need to allow pop-ups for
  www.iauditexpert.com.
• Click "Save" at the bottom of each page to SAVE
  your information. If you are unable to complete
  the audit in one session, you can resume by
  clicking on the link in your email to come back
  to this Self-Audit.
• Click "Complete" at the bottom of the page at the
  end of the last section to COMPLETE the
  Self-Audit. A pop-up error message will indicate
  if you have skipped any questions.

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Self-Audit
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Completed Full Audit / CR Email
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Recommendation Tracking Protocol

• If Recommendations are submitted to an Agency,
  the Agencies Loss Prevention Coordinator/Represen
  tative is given 30-days to respond with their
  corrective actions.
• If no response is received by the 30th day, both
  the Agencies Loss Prevention Coordinator/Represen
  tative and their assigned FARA Loss Prevention
  Officer will receive an automatic system
  generated follow-up email as a reminder.
  Additionally, the LPO will place a call to that
  Agency.

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Recommendation Tracking Protocol

• If no response is received from the Agency after
  60 days from the audit date, then the outstanding
  recommendations are turned over to ORM for
  handling.

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• QUESTIONS AND ANSWERS