Chapter 4 Listening

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Chapter 4Listening
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Listening Is More Than Hearing

• 1T/F- The responsibility for successful
  communication lies with the person doing the
  talking AND with the person doing the listening.
• 2T/F- Effective listeners play an active role in
  communication by guiding the speaker toward
  common interests.
• Passive listening requires the speaker to do all
  the work.
• Active listening requires the speaker and the
  listener to be active in the communication
  process.
• 28B- Becoming an active listener will help you
  in your relationships, with your school work, and
  on the job.
• 3T/F- Listening is the top management skill
  needed for success in business.
• 7T/F- Better listening would save billions of
  dollars (in business).

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Listening Is More Than Hearing

• Hearing is an automatic reaction of the senses
  and nervous system.
• Listening is a more complicated process since it
  involves understanding what what said.
• 4T/F - Listening does require a great deal of
  effort.
• 5T/F Listening is hard for most people.
• Studies show that we remember only about 25
  percent of what we hear. The rest of the message
  is either forgotten, distorted, ignored, or
  misunderstood.
• 6T/F- We do not remember most of what we hear.
• 45B- Most people speak at a rate of 120-180
  words per minute we can listen intelligently
  about 6 times as fast.

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Four Ways to Listen

• 31B- We use appreciative listening when we enjoy
  music, a birds song, or the murmur of a brook.
• 32B- We use discriminative listening when we
  listen for a friends voice in a crowded room.
• We use comprehensive listening when we listen to
  understand something.
• 33B- Information goes through many filters when
  it passes from speaker to listener. In other
  words, we filter out what is important.

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Four Ways to Listen

• 34B- Counselors, psychiatrists, and good friends
  use empathetic listening or therapeutic
  listening. This type of listening does not judge
  the speaker.
• 35B- Critical listeners are the most active of
  all listeners because they are deciding if
  someone is making sense.
• Critical listeners listen and evaluate what they
  hear and decide if the speakers words have
  value.
• 8T/F- We need different listening styles for
  different occasions.

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Listening Facts

• 29B- We listen most carefully to what we feel is
  important to us.
• 9T/F- The good listener is very popular.
• 10T/F- Listening is a learned skill.
• 11T/F- We do not spend enough time learning how
  to listen.
• 12T/F- The spoken word affects us more
  powerfully than the written word.
• 36B- We listen about 3 times as much as we read.
• 13T/F- We are vulnerable when we are listening.
• 14T/F- When we are thinking of what to say next,
  we are not still listening.

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Listening Facts

• Listening spare time refers to the time that we
  can daydream and think of other things and then
  begin listening to the speaker again without
  being totally lost in the discussion.
• 30B- A famous ship, the Titanic, sank because
  its crew failed to listen. Luckily, a radio
  operator in Nantucket was listening to the
  distress signals and was able to radio ships in
  the area to pick up the survivors.
• 19T/F- Studies show that, in general, females are
  better listeners than males. Men begin thinking
  of how to solve problems they hear in the
  speakers message and quit listening to the whole
  message. Women listen more thoroughly to try to
  strengthen relationships.

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Roadblocks to Good Listening

• 37B- Among the biggest hurdles to good listening
  is the desire to speak.
• 38B- Good listeners must let go of their egos.
• 1IC- The seven deadly habits of bad listening
  are
• A. Tuning out dull topics
• B. Faking attention
• C. Yielding to distractions
• D. Criticizing delivery or physical appearance
• E. Jumping to conclusions
• F. Overreacting to emotional words
• G. Interrupting

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Seven Deadly Habits of Listening

• Tuning out dull topics
• 15T/F- Everyone has something worth listening
  to.
• Dont let yourself be a lazy listener if what the
  speaker is saying doesnt seem appealing.
• 16T/F- We listen better in a suitable
  environment.
• Faking attention
• We pretend to pay attention while our minds are
  elsewhere.
• Try summarizing the speech when your mind starts
  to drift to get you back on track.

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Seven Deadly Habits of Listening

• Yielding to destractions
• Peripheral noises or movements often can affect
  our concentration.
• 40B- A window dropping shut, someone sneezing,
  and a book falling to the floor are examples of
  peripheral distractions.
• 39B- Our very busy lives have caused us to
  develop short attention spans.
• Criticizing delivery or physical appearance
• 17T/F- The content of the message is more
  important than the delivery.
• Dont let yourself be put off by a speakers
  manner, accent, or clothing. Overlook lisps,
  slurs, or mumbles.

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Seven Deadly Habits of Listening

• Jumping to conclusions
• 41B- Listeners who are quick to judge before
  they have carefully heard and understood are
  jumping to conclusions.
• 42B- Personal biases can interfere with
  objective listening.
• Be patient. Dont let your own feelings toward
  the speakers background or position interfere
  with your listening.
• Overreacting to emotional words
• 18T/F- Emotions have everything to do with
  listening.
• Our emotions cause us to filter out things we do
  not want to hear.
• Remember to stay calm. After the speech, review
  the main point and make up you mind how to
  respond.

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Seven Deadly Habits of Listening

• Interrupting
• We never listen when we are eager to speak.
• Interrupting shows you dont know or care about
  what the other person is saying.

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Effective Listening Strategies

• One way to be a good listener is to provide
  feedback to the speaker.
• 2IC- A good listener can provide feedback by
  facing the speaker, establishing eye contact,
  blocking out distractions, leaning forward in
  seat, and nodding occasionally.
• 24T/F- Silence is not always a sign of good
  listening.
• 25T/F- We should give speakers feedback as we
  listen.
• 3IC- A listener can find patterns in badly
  organized speeches by listening for patterns or
  key words and by trying to find any kind of
  underlying structure.
• 43B- Once you find the main idea, your listening
  job becomes much easier.

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Effective Listening Strategies

• 4IC- A listener should listen differently to the
  three major parts of a speech the following ways
• Beginning- Find the main idea.
• Middle- Try to comprehend what the speaker has to
  say. Question the supporting details and be
  fair.
• End- Guard against emotional appeals and
  propaganda. Listen for a summary.
• 44B- The listener must be on guard against
  emotional appeals and propaganda.

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Effective Listening Strategies

• 20T/F- You should listen more carefully at some
  times than others.
• 21T/F- Listen more carefully at the middle of a
  speech because that is usually the most important
  part.
• 22T/F- We can listen faster than we can talk.
• 23T/F- A good listener is one who questions what
  the speaker is saying.
• 26T/F- Most speakers do want questions.
• 27T/F- Students who take notes understand and
  remember more.

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Effective Listening Strategies

• 5IC- EARS can be used to utilize spare listening
  time by
• Explore what lies ahead in the speech,
• Analyze the speakers message,
• Review what you have already heard,
• Search for hidden meanings so listen between the
  lines.

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Listening in the Workplace

• Remembering peoples names when introduced is
  important in business.
• You can do this by repeating the name two or
  three times in your conversation, relate the
  persons name with something familiar, and
  develop a determination to remember.
• Paraphrase discussions at business. This means
  repeat the message in your own words.