Preparation for Accreditation - Quality Rob Bettinson UKAS

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Preparation for Accreditation - Quality
Rob Bettinson
UKAS Awareness Session
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Preparation for Accreditation

• Outline the general structure of ISO17025
• Detail some key aspects of ISO17025 that need to
  be in place prior to application

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ISO17025 general structure

• Section 4 - Management Requirements
• And
• Section 5 - Technical Requirements

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ISO17025 Section 4

• Management Requirements
• Organisation
• Management System
• Document Control
• Review of Requests Tenders and Contracts
• Subcontracting
• Services and Supplies
• Service to the Customer
• Complaints

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ISO17025 Section 4

• Management Requirements cont.
• Control of Non-conforming work
• Improvement
• Preventive Action
• Control of Records
• Internal Audits
• Management Review

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Organisation

• Organisational Structure must be documented
• Key personnel identified Quality Manager,
  Technical Management, Deputies
• Importance of Top Management
• Impartiality / undue influence

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Management System

• Establish, implement and maintain an appropriate
  Management System
• Documentation is to the extent necessary to
  assure the quality of the results
• Quality Policy commitment of the organisation
  to the quality of the testing they undertake
• Quality Manual details the policy and directs
  to the supporting procedures. Describes the roles
  and responsibilities of technical management and
  the quality manager

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Management System

• ISO17025 requires a number of procedures for
  example-

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Internal Audits

• Schedule and procedure to demonstrate compliance
  with the standard
• Includes both management system and technical
  activities
• Auditors trained and qualified, and wherever
  possible, independent of the activity to be
  audited
• Audit records need to show sufficient detail to
  demonstrate a thorough audit has been conducted
• Corrective action taken where necessary

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Management Review

• Top Management review the systems to ensure
  continued suitability and effectiveness
• Typical Agenda 4.15.1
• Key attendees
• Reports from managerial and supervisory personnel
• Review of past performance and looking to the
  future
• Records and actions