Title: Measuring and evaluating e-government performance in the Arab World
1Measuring and evaluating e-government
performance in the Arab World
- 3rd meeting of working group 2 on the
e-government and administrative simplification - Dubai, UAE 12-13 March 2007
Dr. Ehab M. Moustafa Principal Lead
Consultant InterCan Development Company Ltd.
2Agenda
- Issues to address
- Definitions
- Scope
- The problem
- Observations
- Conclusions
3Issues to address
- Why governments need to measure and evaluate
e-government? - prioritise actions,
- justify investments,
- assess impacts
- What are the challenges that governments have to
face in measuring and evaluating e-government
progress? - lack of evaluation culture,
- poor evaluation skills,
- measurement problems
4Governance Government
- Governance is the processes of governing (The
function) - Government is established to administer these
processes and systems (the Mechanisms through
which we are governed)
5Governance Model
- To govern is to
- Set policies
- Regulate how these policies are implemented
- Serving society rendering services to your
constituency
6What the e in eGovernment means?
- e-Government more efficient and effective
government
7The new face of governance
- Globalization forces governments to compete
- Constituencies demanding for better governance
- Governing with customer focused philosophy
- Change in governance culture
8survivors
- The species that survived were not the most
intelligent (or strongest) they were the most
adaptable to change - Charles Darwin
9Stages of service delivery in eGovernment
10e-Government Strategic Goals (versions)
- In 1990s
- was to make the Federal government more
results-oriented (effective), efficient and
citizen-centered. - In 2000s
- Reinventing the way we do business, more
interactive and transactional (but keeping basic
structures of government unchanged!!!!) - Next decade
- Dramatic changes to the government we know, more
direct participation of the constituency and
empowering CS to create the Information Society
11e-Gov Evolution
12Citizen Centric Government
Redesigned Service
13The Tripartite
Civil Society
e
State
Business Sector
14The 10 Golden Questions
- 1. Why are we pursuing e-government?
- 2 Do we have a clear vision and priorities for
e-government? - 3. What kind of e-government are we ready for?
- 4. Is there enough political will to lead the
e-government effort? - 5. Are we selecting e-government projects in the
best way? - 6. How should we plan and manage e-government
projects? - 7. How will we overcome resistance from within
the government? - 8. How will we measure and communicate progress?
How will we know if we are failing? - 9. What should our relationship be with the
private sector? - 10. How can e-government improve citizen
participation in public affairs?
15Back to Governance and e-Government
16Good Governance
- Good governance has 8 major characteristics, they
are - participatory,
- consensus oriented,
- accountable,
- transparent,
- responsive,
- effective and efficient,
- equitable and inclusive, and
- follows the rule of law
17Its about knowledge
Context Independence
- Better governance is about better policy and
decisions making - The key to a GOOD governance is knowledge.
wisdom
Understanding Principals
Knowledge
Understanding Patterns
Information
Understanding relations
Understanding
Data
18Efficient Governance
- The aim of e-government initiative is to provide
efficient government management of information to
the citizen better service delivery to citizens
and empowerment of the people through access to
information and participation in public policy
decision-making.
194 Perspectives
Citizen Perspective
Government Perspective
Civil Society Perspective
Business perspective
20Citizen Centric e-Gov Architecture
E - Services
G2C
G2E
G2G
G2B
Knowledge Management
Gov Knowledge Base
21Knowledge Management
Policy making
Citizen
Business Rules
Businesses
Knowledge base
Business processes
e-functions
partners
Help Desk
e-services
22QUESTION???
- ARE WE PROBING THE RIGHT INDICATORS?
- Does our dashboard contain the proper navigation
aids? - What these indicators are telling us?
23Strategy definition and execution
Mission and Core Values
Our desired future
Vision
Differentiating activities
Strategy
What we must do well in order to implement our
strategy.
Objectives
Civil Serv. Learning
Internal Processes
Citizen
Financial
How strategic success is measured and tracked.
Measures
Internal Processes
Civil Serv. Learning
Citizen
Financial
Initiatives
24Balanced Progress Measurement
25Move from the stakeholders perspective
- G2C G2B G2E G2G
- e.g. G2C
- Inclusion
- Access 10 steps scale to achieve full access
- Organization
- Legal
- Services
- willingness
26G2C inclusion progress radar
27Challenges for the Future
- Building Governance Capacity
- The three major domains of governance - the
state, the private sector and civil society -
must address new cross-cutting issues in a
complex and uncertain era of political and
economic globalization.
28The Arabs Knowledge Society
- The status of Arab knowledge at the beginning of
the 21st century, despite the presence of
significant human capital in the region, the
report concluded that disabling constraints
hamper the acquisition, diffusion and production
of knowledge in Arab societies. This human
capital, under more promising conditions, could
offer a substantial base for an Arab knowledge
renaissance. Its closing section puts forward a
strategic vision for creating knowledge societies
in the Arab world based on five pillars
Guaranteeing key freedoms Disseminating quality
education Embedding science Shifting towards
knowledge based production and Developing an
enlightened Arab knowledge model. - The UNDP Arab Human Development Report - 2003
29Suggestions Recommendations
- Strategies the 4 perspectives for all
- Establish a work group to develop the balanced
progress indicators and agree with the
stakeholders on the measures and mechanisms of
deployment and reporting. - Encourage the creation of national Forums network
that will be responsible of measuring and
reporting the progress.