ROMLUG

1

• WELCOME

ROMLUG February 17, 2005
2
Agenda

• Manifesto Progress
• Product Roadmap
• GSC
• Training
• Vertical Features/News
• Product Feature
• Technology
• Decommission Announcements
• CUE 2005

3
Our Intent
Strengthen our position by focusing investments
and resources on Manifesto initiatives

• Deepen client loyalty
• Deliver quality products clients need and want
• Build staying power
• Stay focused on our vertical markets
• Align our organization to sharpen our focus

4
What We Have Done the First 100 Days

• Strengthened focus on clients and client loyalty
• Strengthened focus on product and product roadmap
• Building new organization to align with the
  Manifesto
• Simplified structure for clearer accountabilities
  and greater operating effectiveness
• Created a single, company-wide sales organization
• Created a single, company-wide services
  organization
• Strengthened focus on three revenue sources
  license fees, maintenance, consulting services
• Remained focused on our vertical markets
• Strengthened alignment of product, marketing and
  sales

5
IntroducingDebra Edlund-Lopez, Director Client
Experience

• Leveraging 20 years of experience at Lawson
  Software
• Focus to build understanding of the Manifesto in
  Action
• Within Lawson
• Within client base
• Within partners
• Assist Lawson departments with decisions to move
  the client experience closer to the goal
• Lead specific project teams working on the client
  experience
• Influence collaborate
• Link clients and employees in order to achieve
  our goals
• Look for Deb _at_ CUE2005

6
Clients Product People Brand

• Continuity of Care
• Support and Client Care
• Client Loyalty Measurement
• Consulting Transformation

• Created Seamless Account Transition (SAT) process
• 5-phase process for account transition from sales
  through implementation to client care
• SAT System in production, user training underway

• Developing choices and options of client care
  based on varying client needs
• Revamping the Client Manager aspect of our
  business to provide better care

• Baseline established (TNS Prognostics)
• On-going update schedule established
• Executive management compensation tied to loyalty
  metrics

• Consolidated all consulting services personnel
  into a single department
• Hired EVP, Brad Callahan
• Developing operation and service standards

7
Clients Product People Brand

• Product Roadmap
• Technical Profile Manager System
• Skip Upgrade Option

• Completed realignment of product roadmap to
  Manifesto
• Refined 12 month product schedule
• Completed draft 3-year product roadmap

• Implemented Technical Profile Manager system to
  analyze client hardware/software configurations
  for improved support and problem resolution
• System live with beta clients

• Reduce time to upgrade to 8.0 technology by
  providing a path to move clients directly from
  release 7.2 to 8.1

8
Manifesto in Action - Client Loyalty Feedback

• Nearly 1/3 of respondents indicate that Lawsons
  overall performance has improved over the past
  year
• Product
• The software quality is better (8 is much better
  than 7).
• The newer product version is much more stable
  and the update process is much easier.
• Products are better aligning with the way we do
  business.
• Support
• Lawson response to problems and access to
  information has increased for the better.
• Help line support seems to be friendlier and
  better.
• On-line support is an improvement.
• Relationship
• Clients reps and account managers are more
  responsive
• Account Management is greatly helping and
  reaching out to us. I have also seen a shift in
  the Lawson to be more sensitive to customer
  issues.
• Lawson is focusing on what is important to the
  customer while balancing the financials.

Source TNS Prognostics survey of 901 Lawson
clients
9
Manifesto in Action

• Learn more about Manifesto in Action success
  stories from clients at CUE 2005.

10
Next 100-days

• Client
• Implement client loyalty recommendations and
  conduct pulse check
• Services strategy and organization in place under
  new leadership
• Accelerate continuity of client care initiatives
  under new leadership
• Product
• Implement 3-year product roadmap
• Extend TPM solution availability to expanded
  client base
• Continue progress on CMMI initiative
• People
• Target high potential talent in marketplace
• Launch comprehensive communication plan developed
  to ensure that employees internalize the
  Manifesto in Action (Unified Client Experience)
• Brand
• Implement targeted competitive marketing
  campaigns (e.g., JDE campaign)
• Promote the Manifesto in Action through realized
  value client case studies
• Continued emphasis on brand awareness

11
Global Support Center
12
Global Support Center GSC

• support.lawson.com has been enhanced
• New site
• Case Management
• Knowledge base changes
• Lawson Interactive Support

-- 7 Years!
13
Global Support Center Lawson Profile Manager
(LPM)

• Is a comprehensive on-demand profiling product
  for complex application environments.
• It enables Lawsons GSC to be effective and
  efficient in isolating the root cause of problems
  within the environment.
• LPM is a documentation solution
• The product is designed to automate the process
  of gathering a snapshot of each clients deployed
  Lawson environment and storing this information
  for use in a variety of service and support
  engagements.

14
Global Support Center Lawson Profile Manager
(LPM)

• LPM is a Clients Lawson Environment Management
  Tool
• Returns a very usable map of how your Lawson
  Systems are Configured
• Compare different point in time System snapshots
• For management of the Systems
• For faster resolution to support issues
• LPM helps Lawson avoid asking our clients the
  same 20 questions about the Lawson environment
  each support session by automating this process

15
Training
16
Web Based Training Library - WBTL

• Changes!
• More courses for Lawson product suites
• More courses for Lawson new products
• More flexible pricing responsive to customers who
  use just one or two product suites
• Call your Client Manager for more information

17
Vertical Features/News
18
Lawson Financial Services Events

• Tower Group Annual Conference
• May 20, 2005
• Boston, MA
• BAI Profitability and Performance Management
• May 23-25, 2005
• Miami, FL
• IASA 76th Annual Educational Conference and
  Business Show
• June 05-08, 2005

19
Lawson Government Education Update

• Did You Know? According to the 2004 Digital
  States Survey conducted by the Center for Digital
  Government
• 3 of the Top 6 Digital States (MI, AZ, SD) are
  Lawson customers?
• No other ERP software vendor can claim more than
  one!
• Upcoming Events
• Platinum Sponsor of the Association of School
  Business Officials 2005 Leadership Conference
  Celebrating the Success of Children, February
  10-12, 2005, Boston, MA
• Texas Association of School Business Officials
  Conference, February 28-March 4, 2005, Austin, TX
• California Association of School Business
  Officials Conference, April 10-14, 2005, Anaheim,
  CA
• Illinois Association of School Business Officials
  Conference, May 4-6, 2005, St. Charles, IL

20
Lawson Healthcare Product Update

• Lawson Mobile Supply Chain Management
• Generally available (GA) October 15, 2004.
• Lawson Receiving and Delivery (RAD)
• Par and Cycle Counting 3.1
• Surgical Instrument Management (SIM) 4.0
• We have successfully completed our two betas.
• Gundersen Lutheran in LaCrosse, Wis., is live on
  SIM 4.0.
• BryanLGH in Lincoln, Neb., will soon go live on
  RAD.
• Lawson Reporting Suite
• Progress on services model for LRS
• Identified and prioritized client commitments
• Started preparing practice managers and project
  managers to lead engagements
• Defined implementation roles
• Began training staff
• Selected and engaged two partners (Answerthink
  and Deloitte Consulting).
• The 2nd LRS Product Advisory Council meeting was
  held in early December.

21
Lawson Healthcare Upcoming Events

• HIMSS 2005 Annual Conference and Exhibition
• Dallas, TX, February 13-17, 2005
• Watch for updates on show strategy, participation
  opportunities and the client party.

22
Lawson Industry Markets Events

• CFO Rising
• March 14-15, 2005
• The Rosen Centre Hotel, Orlando, Florida
• Gartner Midsize Enterprise Summit
• April 17-20, 2005
• New Orleans, LA
• American Payroll Assoc. Annual Convention Trade
  Show
• May 4-5, 2005
• San Diego

23
Lawson Retail Product Update

• Store Operations, GA, September 2004
• Merchandising 2.12, GA, September 2004
• Shopping Missions InSight 1.0, September 2004
• Store Performance InSight 1.1, October 2004

24
Lawson Retail Upcoming Events

• Marketechnics
• February 13-15, 2005
• Washington D.C.
• Retail Systems
• May 24-26, 2005
• Chicago

25
Q305 Product Announcements
26
Q305 Releases

• Lawson Payables
• Smart Reconciliation
• Core Matching Enhancements
• Services Automation Version 5.2
• Services Automation
• Time Management
• Expense Management
• Offline Access (Time Management and Expense
  Management)
• Portfolio Management

27
Core Matching Enhancements

• Enhancements to Auto Match Output
• PO Receipt Archival
• Reconciliation Filter
• Inv Message Listing
• PO Comments
• Process Flows and Triggers
• AOC Reporting

• AOC Match
• Prepayment Processing
• Quantity Tolerances
• Chargeback Numbering
• More Lines on Invoice Detail Entry Screen
• Combining of Invoice Detail Entry Screens
• Net vs. Gross Discounts
• Float Days
• Ship to Arrive Date
• Flexible Terms
• Tax Code for PO Invoices
• Tax Detail on Chargebacks

28
Receipt Selection
29
Product Roadmap
30
Product Strategy
Total Product Quality
Quality/Performance Usability Maintainability
Support Contiguous Care Consulting
Enablement
Strengthen Core Extend Product Technology
Advancement
Product Roadmap
Client Care
31
Product Planning Process
Define Initiatives
Evaluate Initiatives
Match Resources
Prioritize Balance
Manage Portfolio
Product Management Industry Marketing
Product Council
Research Development
Product Management
32

Whats on the Product Roadmap Product Strategy

• New products that address the needs of an
  evolving market
• New products that add value to existing
  investments
• Client centric development process

Extend the Value

• Regulatory and maintenance enhancements
• Consistent, Intuitive User Experience
• Simplified installation and administration
• Regional User Group prioritized product
  improvements

Strengthen the Core

• Investment Protection
• Leverage Industry Standards
• Performance and Scalability
• Data access and broad user adoption

Advances in Technology
33
External Communication Statement of Direction

• Lawson will communicate high-level roadmap
  projects via Statement of Direction
• Statement of Direction documents will be
  accessible on support.lawson.com
• Whats Included in an SOD ?
• Project Description
• General Project Overview
• Description of planned product features

34
Currently Shipping

• UNIX/NT
• Version 8.0.3 apps, MSP8, 8.0.3 Env/ESP1
• Download for ESP3
• 8.1.0.1 Apps., MSP 4 (must be on 8.0.3 Env)
• ESP3 Available via download.
• AS400, iSeries
• Cyclical 7.2.2.7 now available.
• Version 8.0.3, MSP 2 DL, Env 8.0.3 ESP3 DL
  
• Request from CM, Delivered via CD.

35
Technology
36
Technology Update

• Version 8.1 Technology Release
• Currently looking at potential lead adopters
• No release date announced
• Release includes
• New Lawson Security
• Performance and scalability enhancements
• Support for J2EE application servers
• New product ProcessFlow Integrator
• Major enhancements to ProcessFlow Professional
  and BCI
• Performance and user experience enhancements to
  Lawson Portal

37
Technology Update

• Version 8.1 applications on iSeries/AS400
• Scheduled for delivery in 2nd half, CY2005
• Will feature skip upgrade from 7.2 to 8.1
• Same new features same as 8.1x on UNIX/Win2Ksee
  Knowledgebase and search on New Features
• Betas still needed
• No decommission date set currently

38
Decommission Announcements
39
Decommission Announcements

• 3rd Party Technology Products
• Sun Solaris, Version 7, Decommission date
  8/15/05
• Sybase, Version 12, Decommission date 4/30/05
• Microsoft IIS, Version 5, Decommission date
  4/30/05
• MQ Series, Version 5.2, Decommission date 4/30/05
• Microsoft Office 2000, Decommission date 8/31/05
• IBM iSeries server sys.,V5R2, Dec. date 9/30/05
• Informix data base will not be supported on
  Lawson 8.1 Env.

40
Client User Exchange - CUE
41
CUE 2005/6

• San Diego, California
• May 8 11, 2005
• Orlando, Florida
• April 8 12, 2006

42
CUE Registration Information

• Registration Pricing Schedule
• 1650 January 16 March 31
• 1750 April 1 On site registration
• Register at www.lawson.com/events
• Registration questions 888-283-7270

43

• THANK YOU

• Your Name
• Toni Kennedy
• toni.kennedy_at_lawson.com