Key Performance Indicators Key Performance Definition A

1
Key Performance
Key Performance Indicators

• Definition
• A measure of an essential outcome of a particular
  organizational performance of a particular
  performance activity, OR
• An important indicator of a precise health
  condition of the institution

Rowley, D.J., Lujan, H.D., Dolence, M.G.
(1997). Strategic change in colleges
universities Planning to survive and prosper.
San Francisco Jossey-Bass.
2
Key Performance Indicators

• A measure of an essential outcome of a particular
  organizational performance of a particular
  performance activity
• Measurement of a specified outcome of an
  essential activity over which the institution has
  some control
• Activities that have direct bearing on the
  perceived well-being and success of the
  university.
• Effectiveness of academic programs
• Academic reputation
• Administrative operations
• Patterns of communication
• Abilities to fulfill expectations of significant
  internal external constituencies

3
Key Performance Indicators

• An important indicator of a precise health
  condition of the institution
• Conditions over which the institution may have
  little to a great amount of control
• State allocations
• Public opinion

4
KPIs, Strategies, Tactics, Goals, Objectives

• KPI Enrollment
• Strategy
• An agreed-upon course of action and direction
  (5-10 years)
• Example NUGS will focus on increasing the number
  of CJC transfers
• Tactics
• Operational methods that form the building blocks
  to implement the strategy
• Example NUGS will offer specific scholarships to
  CJC students with a 3.0 GPA
• Goal
• Major milestones that have three-to-five year (or
  longer) horizon
• Example NUGS will increase the number of CJC
  transfer students admitted from 2,768 in 2006-07
  to 3,529 in 2010-11
• Objectives
• Outcomes of no more than one year
• Tend to be time bound and are measurable
  activities that keep institution moving towards
  its strategies and goals.
• Example NUGS will increase the number of CJC
  transfer students admitted from 2,768 in 2006-07
  to 2906 in 2008-09