Education Criteria

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Malcolm BaldrigeNational Quality Award
Baldrige National Quality Program

• Education Criteria

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The Criteria for Performance Excellence

• Are the foundation of the Baldrige National
  Quality Program
• Define performance excellence
• Are globally recognized
• Can be used by diverse types of organizations

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Basic Goals of the Criteria

• To help organizations enhance their performance
  by focusing on
• delivery of ever-improving value to customers,
  contributing to marketplace success
• improvement of overall organizational
  effectiveness and capabilities
• organizational and personal learning

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CriteriaKey Characteristics

• Focus on results
• Are nonprescriptive and adaptable
• Support a systems perspective
• Support goal-based diagnosis

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Core Values and Concepts

• Visionary Leadership
• Learning-Centered Education
• Organizational and Personal Learning
• Valuing Faculty, Staff, and Partners
• Agility
• Focus on the Future

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Core Values and Concepts

• Managing for Innovation
• Management by Fact
• Social Responsibility
• Focus on Results and Creating Value
• Systems Perspective

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Seven Categories of the Education Criteria

• Leadership
• Strategic Planning
• Student, Stakeholder, and Market Focus
• Measurement, Analysis, and Knowledge Management
• Faculty and Staff Focus
• Process Management
• Organizational Performance Results

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Baldrige Education Criteria Framework A
Systems Perspective

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Item Format
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Steps Toward Mature Processes
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Getting Started

• Use the Criteria as a source of information
• Learn the ten steps for self-assessment for any
  organization
• Review reasons for considering aself-assessment
  and determine if you are ready

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Are We Making Progress?

• Structured as an easy-to-use questionnaire that
  helps improve communication and identify areas to
  improve
• Can be used with your leadership team, with a
  subset of employees, or with all employees
• Organized according to the seven Baldrige
  Categories

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Education Award Recipients

• Chugach School District (2001)
• Community Consolidated School District 15 (2003)
• Kenneth W. Monfort College of Business (2004)
• Pearl River School District (2001)
• University of WisconsinStout (2001)

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Kenneth W. Monfort College of Business
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UW-Stout ResultsGraduate Preparedness
of Graduates Prepared
Source BPA Alumni Follow-up Studies (to
employers) Measuring Up (on-line)
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UW-Stout Results
Graduates Employed in Field
Percentage Employed
Source Annual Employment Report, 1997-2201
Peer1 2
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Resources for More Information

• Most Baldrige National Quality Program (BNQP)
  documents are available both in hard copy and on
  the BNQP Web site.
• To obtain these documents, call [phone] or
  visit www.baldrige.nist.gov.