What Can POS Do for you?

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What Can POS Do for you?

• Workforce Training
• by W. Mike Tyler

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POS Types of POS

• General Retail
• Auto Sound
• Auto Repair
• Book Stores
• Childcare
• Cinema
• Construction
• Fast Food
• Food Stores
• Gift Shops

• Hotel/Motel
• Liquor Store
• Lounge/Bar
• Music Store
• Pet Store
• Pharmacy
• Pizzeria
• Restaurant
• Salon/Beauty
• Video Store

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POS Features
Basic Functionality
AdvancedIndustry-SpecificFunctionality
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POS Basic Functionality

• Employee Check-in / Check-out
• Inventory Control
• Barcode label design/printing
• Pricing levels
• Sales tax calculations
• Ordering and receiving
• Invoicing
• Suspend/resume transaction
• Networking / Security
• Basic Cash Register functionality

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POS Check-in / Check-out

• Basic security
• Sales tracking by employee
• Monitor/control employee theft
• Integrates with payroll (some POS)
• Tips / Gratuities

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POS Inventory Control

• Maintains sales, costs of goods and inventory
  ledgers
• Inventory depletion based on sales
• Inventory usage forecast capability
• Inventory depletion details report
• Create, review, edit purchase orders
• Track historical inventory purchase
• Create barcode labels from inventory
• Inventory shopping list triggered by inventory
  level falling below pre-defined threshold

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POS Label Design and Printing

• Print labels based on inventory
• Supports label printers and PC printers
• Use stock label paper (Avery)

Item 280 Widget 12.95
shameless plug www.barsnstripes.com
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POS Price Levels

• Normal List price
• Multiple sales prices
• Employee price discount
• Volume discount pricing
• Good customer pricing
• Price options presented based upon current cashier

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POS Sales Tax Calculations

• Taxable / Non-taxable items
• Tax tables (some automatically updated)
• Hotel / Motel State/Federal Room taxes
• Resort tax?

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POS Ordering and Receiving

• Create purchase orders / track status
• Receive products to inventory
• Reduce over/under stocking
• Consider Electronic Data Exchange (EDI)

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POS Invoicing

• Invoice aging allows the option of charging
  interest or "late charge" on over due invoices
• The credit limit function specifies the maximum
  purchasing limit for an account
• Contract pricing for different customers
• Invoice printing and billing cycles
• Creating quotations without affecting inventory,
  customer account, or cash.

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POS Suspend/Resume Transactions

• The ability to manage multiple customers
• Check on stock
• Waiting for item
• Left purse in car

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POS Networking

• For larger stores with multiple registers
• For multiple stores
• Connect to accounting computer in back office

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POS Industry-Specific Functionality

• A POS solution for any business
• Restaurant / Pizzeria / Fast food
• Liquor store
• Pet Store
• Artisan Business
• Bar / Lounge
• General Retail
• Movie Theatre

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POS Seating

• Design seating layout
• Assign wait staff to tables
• Monitor how long a party has
• Occupied a table
• Ordered
• Been served
• Monitor employee efficiency
• Gratuities

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POS Kitchen Displays

• Tells kitchen staff what to prepare
• Multiple language support
• Combination of hardware / networking / software

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POS Telephone Orders / Takeout
Hi Mr. Smith. Do you want the usual toppings on
that pizza

• Interface with Caller ID
• GPS for delivery status
• GIS maps for drivers
• Good customer prompts

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POS Pizza Building
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POS Menu Building
Ingredients database StarChef
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POS Menu Builder
Menu Item StarChef
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POS Gift Certificates

• Issue, track, and redeem gift certificates
• Ensure that the redeeming gift certificate is
  valid.
• Centralized gift certificate processing via
  Internet

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POS Gift Cards

• Swiping it through the card swipe activates the
  card.
• The cashier enters the amount to add to the card
• Consumers can use the card like cash.
• The cashier swipes the card through the terminal
  and enters the sale amount.
• Card balance is adjusted on server.

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POS Customer Loyalty Program

• Repeat customer
• Tracking
• Pricing
• Terms
• Advertising
• Personalize transactions
• Greeting
• Name on receipt
• Christmas Card List

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POS House Accounts

• Run up a tab for each of your regular customers,
• keeping track of what theyve purchased
• and when they purchased it.
• A House Account is considered a payment method

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POS Bad Check File

• prevent recurring bad checks
• Verify bad check by
• account number
• driver license number
• telephone number.
• possibility of collection at the next sale.

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POS Security Camera Integration
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POS Warranty Tracking

• Since your POS system knows when an item was
  purchased and who purchased it, it can also store
  warranty information.

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POS Serialized Inventory

• Capture serial number data at time of sale.
• Track warranty, returns, repair operations, etc.
• Flag when warranty has expired
• Great opportunity to sell warranty options

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Kit Inventory Items

• 3 for 10.00
• Buy Item A get Item B for half price.
• Combo deal Item A, B and C for less than their
  sum
• Prices set in back office, price levels generated
  automatically at POS
• POS Smart enough to recognize Combo

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POS Layaways

• Payment history, balance and payment date
• Flagged as held inventory
• Special orders can be created for out-of-stock
  merchandise or special orders
• Overdue layaways and special orders are tracked
  and reported

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POS Currency Converter

• Canadian to US
• Different price levels to offset currency
  fluctuations

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POS Credit Card Authorization

• CPOS replaces familiar terminal with swipe,
  computer, and software.

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POS Credit Card Authorization

• Many POS software products use 3rd party software
  to do CC Authorization

• Communication
• Modem
• Internet
• DSL

• 3rd Party Software
• PC Charge
• PC Authorize
• XCharge
• Web Authorize
• IntelliCharge
• IC Verify

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POS eCommerce Integration

• If you operate a web store in addition to your
  brick and mortar store, you probably want to use
  the same Merchant account for both.

• CC Authorize software
• Online payment gateway
• Merchant account

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POS eCommerce

• Acquiring Bank
• Acquiring Bank provides Internet Merchant
  Accounts
• Credit Card Association
• A financial institution that provides credit card
  services
• Customer Issuing Bank
• A financial institution, such as a bank, that
  provides your customer with a payment instrument
• Internet Merchant Account
• A special account with an Acquiring Bank that
  allows the merchant to accept credit cards over
  the Internet
• Payment Gateway
• A service that provides connectivity among
  merchants, customers and financial networks to
  process authorizations and payments
• Processor
• A large data center that processes credit card
  transactions and settles funds to merchants.

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POS eCommerce
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POS Electronic Data Exchange (EDI)

• Electronic Data Interchange (EDI) - a set of
  standards used by many companies to automate
  transactions between those companies. Electronic
  Purchase Orders, Invoices, etc. are generally
  formatted according to EDI specification and
  wrapped in an "EDI electronic envelope" when
  exchanged. This allows suppliers and retailers to
  write a single common interface rather than have
  a custom interface with every customer or
  supplier they do business with.

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POS Electronic Data Exchange (EDI)

• Back-office software
• Integration with POS
• 3rd Party service companies (www.altova.com)
• XML / Schemas

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POS Reports

• POS allows comprehensive business reports
• Not just Z-out
• Snapshots
• Transactions reports
• Account reports
• Inventory reports
• Purchasing reports
• Employee reports
• Sales reports

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POS Reports Transactions / Sales

• Back Order Report
• Sales Commissions Report
• Drawer Reconciliation
• Exceptions Report
• Itemized Listing
• Register Recap
• Sales Tax Report
• Transaction Summary Report
• Sales Analysis Report
• Sales History Report

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POS Reports Account

• Customer Listing
• POS-index listing
• Customer Detail Report
• POS Index-detail
• Account Aging
• A/R Statements
• Mailing Labels
• Vendor Detail Report
• Vendor Listing
• Accounts Payable Reports

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POS Reports Inventory

• Price Listing
• Stock Levels Report

• Alert Report
• Bonus and Commissions Report
• Cross Reference Listing
• Detail Report
• Inventory Evaluation Report
• Inventory History Report
• Inventory Status Report
• On Order Report
• Reconciliation Report
• Pricing Labels

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POS Reports Purchasing

• Detail Reports
• Purchase Orders
• Outstanding Orders

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POS Reports Employee

• Commission Report
• Attendance
• Register Reports
• Sales by employee

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POS Summary

• A vertical POS software product is often written
  by retailers for retailers who are in a specific
  industry.
• Not all POS have these all of these functions
• Not all POS functions are listed here
• Not all POS do the functions they do have well.
• Some POS are easier to use than others