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    Two offices to serve our customers   Headquar
ters PO Box 1630 Marion NC
28752 828-724-4018 Fax [phone]   Industri
al Office 2929 N. Oxford St. Claremont NC
28610 828-459-1654 Fax [phone]
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Corporate Background
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IEM is a privately held corporation with
headquarters in Marion, North Carolina near the
beautiful Blue Ridge Mountains.
We have been serving industry in Western North
Carolina and around the world for over 16 years.
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Corporate Safety
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Corporate Safety Officer Scott Rathbone / Jimmy
Brooks
Customer Safety Site visits to safety inspect
IEM onsite employees. Twice annual OSHA style
inspection performed for regular customers at no
cost.
Safety Assurance Guarantee Management Bonus Tied
to Safety Performance. Online and onsite Employee
Safety Training.

• Intensive Safety Focus
• Daily Toolbox Topic
• Weekly Staff Meeting Topic

Mission Statement IEMs goal is to effectively
work safely with no lost time accidents company
wide. 
Lockout / Tagout - Confined Space Forklift -
Aerial Lift - Bloodborne Pathogens and more
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Industries Served
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Automotive Bakery Cable/Fiber OpticsChemical Elec
trical Food Furniture
Our reputation has been built on excellent
customer service to many industrial segments such
as the following
Heavy Equipment Hospitals Lumber MedicalMetal
Finishing
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Quarry Recycling Steel Fabrication
Mining Oil Gas Packaging Paper Pharmaceuticals P
lastics
Textile Water Treatment Wood Products
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Division Summary
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IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer and
our commitment to that philosophy is apparent in
every job we do. Our different divisions allow us
to perform many varied jobs without
sub-contracting them.

This allows us to have greater control over each
job and in turn give you a better product or
service.

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Automation Division
Construction Division
Electrical Division
Mechanical Division
Project Management
Maintenance Contracts Division
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Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S? 1 Le
t a company with fantastic staff diversity lead
you to success. 2 No proprietary work,
programming, or skills knowledge remains hidden
with us. 3 You own all the software and there
are no hidden passwords and we share our
knowledge. 4 IEM service engineers have managed
many different projects involving building,
mechanical, electrical, and automation trades
and we stay all the way fabrication,
installation, start-up, and commissioning.
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What can IEMs Automation group do for you? IEM
Engineering can show you how to get the best
performance out of monitoring software or
implement a control program that will remove
operator error and provide your facility with a
near hands free process.
Do you need a complete turnkey program? IEM
specializes in the design of automation
equipment, fabrication, integration of complex
components, installation and start up of simple
and complex systems. IEM has an experienced
staff to design and fabricate custom control
panels and make upgrades to existing equipment.
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Construction Division
Planning is customized to the budget and needs of
the client.
Most importantly, quality, cost control and
safety are supremely important to us.
What does the customer get from our GC
Division? IEM does procurement and submittals
for material, shop drawings and scheduling have
been tailored to insure smoother execution of
on-site construction activities.
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Electrical Division
How good are we? IEMs Electrical Division is
managed by unlimited license electricians.
Do you need electrical personnel on a temporary
basis? IEM can supply the people for as long as
you need them.
How comprehensive is the Electrical group? IEM
can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of
commercial or industrial applications.
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Mechanical Division
IEMs Mechanical Division is a NC based company
specializing in machine rigging, removal,
relocation, and installation. Process piping for
air, water, gas, and steam condensate is a
specialty of ours also.
Plumbing Heating Ventilation Sheet
Metal Welding Process Piping Air Conditioning
IEMs Mechanical Division will guide you through
the pitfalls of unnecessary complexity and help
you find a balance in sensible design. A more
complex system than necessary is more costly to
install and maintain.
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Project Management
Let a company with fantastic staff diversity lead
you to success. No proprietary work,
programming, or skills knowledge with us. Our
success is your success and full knowledge
transfer from our skilled workforce is
transferred to your staff. IEM experience and
our staff diversity give you the best chance for
total success on your projects.
Project Management from Foundation to
Automation Total integration of projects big or
small!!!
Look to IEM for the total, single-source solution.
We evaluate the customers applications and
projects and assemble the optimum number of team
members and skill sets. Often we enlist the help
of contractors local to your plant, or we can
recommend fabricators with expertise for your
specific project.
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Machine Support Corporate Branding Skills
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Employee Skills Experience
Boiler Repair Boring Machines Centerless
Grinders Chain Conveyor Systems Chillers CNC
Lathes CNC Machine Troubleshooting Compressors Con
veyors Drills
Machine Installation Machine Maintenance Machine
Refurbishment Machine Repair Magnetic Separator
Machines Mechanical Plumbing Mechanical
Air Molding Machines Ovens Pneumatic Presses
Dye Machines Gases Heat Treat Furnaces High
Frequency Machines Hoist Systems HVAC Hydraulic
Presses Induction Braze Machines Injection
Machines Inspection Machines Lathes Lift Stations
Pneumatic Conveyors PLC Controls PLC
Troubleshooting PLC Upgrades Prototype Machine
Building Pump Stations Robot Troubleshooting Silo
Material Handling Systems Strapping Lines Test
Equipment Washers Water Service
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Electrical Skills
Battery Backup Systems and Repairs Communication
Systems Computer Bank Terminations Control Drive
Repair Electrical Buss Ducts Electrical
Piping Electrical Troubleshooting Equipment
Control Panels Facility IS Systems and
Wiring Facility Switchgear Fire Alarm Systems
Installation and Troubleshooting Frequency Drive
Stations Install Electrical Services MCC
Units Medium Voltage Switchgear Wire Raceways
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Allen-Bradley Buchoni Datastream/7i
Deihl Chopsaws Durr Washer Machines Ingersoll-Rand
Compressors
Fanuc GE Hannafin Hydraulic Presses Hennin CNC
Routers
Kohler Generators LaPoint Boring Machines Mako
High Pressure Compressors
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Mazak CNC Milling Machines Modicon Okuma
CNC Reliance Electric Rosenquest CNC
Machines Shora
Time Saver Sanders Weining Moulders WonderWare B
altimore / Evapco / Trane York Systems Cooling
Towers
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Engineering Skills
Facilities Engineering Machine and Control
Systems Design Programming Equipment
Specification Operating Specifications Electrical
Controls Electronics Equipment Modifications Mecha
nical Pneumatics Hydraulics
AutoCAD Prints for Facilities -plant
layout -equipment layout -electrical
layout -plumbing layout
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Maintenance Contracts Division
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Need a partnership to help your company
grow? IEM holds monthly partnership meetings
with our customers. IEM facilitates joint problem
solving. IEM provides shutdown teams.
Do you have variability in workload or a
temporary production schedule increase? IEM can
staff your plant with expert maintenance
personnel for shutdown maintenance, weekend
maintenance, short-term, or long-term maintenance
personnel.
Maintenance is not your core business and you
need help with maintenance philosophy?
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Staffing Solutions
Support Personnel Clerical Reception Grounds
Keeping Sanitation/Housekeeping Supervisors
Maintenance Staff Maintenance Techs Maintenance
Managers MRO Purchasing Planners
Engineering Personnel Engineers Engineering
Managers Manufacturing Engineers Systems Engineers
Skilled Personnel Electricians Mechanics
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Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs
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Managements Role in Driving an Unsuccessful
Maintenance Organization politicsdisjointed
organizational goalsno/poor objectives
IEM knows and understands that maintenance is a
process driven by disciplined thoughts and
disciplined actions by disciplined people.
Companies are still very much stuck in the rut of
reactive maintenance. Why is this so? Because
the business processes have failed to keep pace
with the rapidly moving technologies.
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Plant Managers Role for a Successful Maintenance
Program The plant manager must create an
inter-department working environment in which
maintenance can succeed. Plant managers must
make production responsible for effective use of
maintenance services and hold it accountable.
Productions Role for a Successful Maintenance
Program A production department that fails to
make equipment available to maintenance for
necessary scheduled maintenance so it can meet
its production targets undermines overall plant
performance.
Maintenance Managers Role Many feel that a
maintenance supervisor with 20 years experience
must know what he is about. Yet, the incumbent
supervisor, while he means well and is
conscientious, may still think the same way he
did as a craftsman. Making the equipment run
again may be his primary objective.
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Key Notes for Maintenance Managers The
maintenance team must generate corrective
maintenance tasks off the PMs they perform.
Understand that undisciplined maintenance
resource management will not change anything.
Another obstacle to maintenance success is the
traditional image of maintenance
professionals--often viewed as "grease monkeys."
To help change this external perception,
maintenance professionals need to correct some
of their own views that perpetuate this negative
view of their profession.
Most inspections are completed while equipment is
operating because we do not want to waste
valuable shutdown/offline time on inspections
that could be done on the run.
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HOW can we fix your program?
1. Hiring process we use thoroughly screens all
prospects through testing. 2. Reporting process
is tried and true. IEM requires certain reports
and you select from catalog what you want. (See
available reporting below.) 3. Years of staff
experience in the maintenance field has resulted
in SOPs for smooth maintenance
operation. 4. RCPE (root-cause-problem-eliminatio
n) program to reduce machine downtime. 5. Suppor
t from a diverse staff that - prevents
extended downtime. - consults with site staff
about RCPE issues with no additional costs.
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Dr. Deming and Maintenance?
Dr. Demings Fourteen Management Principles are
applicable to a good maintenance program
1. Create constancy of purpose towards
improvement of product and service, with the aim
to become competitive, stay in business, and to
provide jobs.
IEM is a PMO. We have standards that our
maintenance teams must meet.
4. End the practice of awarding business on the
basis of price tag. Instead minimize total cost.
Move towards a single supplier for any one item,
on a long-term relationship of loyalty and trust.
IEM wants the total maintenance program. We know
we can reduce your downtime through RCPE and
better maintenance standards.
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5. Improve constantly and forever the system of
production and service, to improve quality and
productivity, and thus constantly decrease costs.
IEM has multiple customers and this allows
discovered improvements to be implemented at all
sites as needs permit. We strive to improve our
costs and performance so we can satisfy the
customers needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based
training on our website. We currently have 14
modules consisting of 16 classes.
7. Institute leadership. The aim of leadership
should be to help people and machines and gadgets
to do a better job. Leadership of management is
in need of overhaul, as well as leadership of
production workers.
IEM has the experience to select the right people
to change your program for the better.
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8. Drive out fear so that everyone may work
effectively for the company.
IEM hires maintenance crews with a well rounded
background and good education that makes them
unafraid to work together and make
recommendations to improve the maintenance
program.
9. Break down barriers between departments.
People in research, design, sales, and production
must work as a team, to foresee problems of
production and in use that may be encountered
with the product or service.
The IEM maintenance crew is encouraged to work
with the customers engineering and production
personnel.
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11. Eliminate work standards (quotas) on the
factory floor. Substitute leadership. Eliminate
management by objective. Eliminate management by
numbers, numerical goals. Substitute leadership.
Unfortunately our business does require MBO. Our
leadership objective, you must have a numerical
goal, is a target of less than 2 downtime plant
wide. The IEM team works with one another,
production, and engineering to reduce downtime.
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12. Remove barriers that rob the hourly worker of
his right to pride of workmanship. The
responsibility of supervisors must be changed
from sheer numbers to quality. Remove barriers
that rob people in management and in engineering
of their right to pride in workmanship. This
means inter alia, abolishment of the annual or
merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we
are huge facilitators and believe in the CI
program. We believe the operator knows the
machine. We believe the engineer knows his
work. We believe the OEM knows their machines
better than anyone else and we work within this
knowledge.
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13. Institute a vigorous program of education and
self-improvement.
As IEM learns at our maintenance sites, this
knowledge and experience is shared with all our
sites. We train our crews on safety. We share
safety issues from site to site. Any knowledge
gained at one facility to make maintenance
improvements is shared as necessary at other
maintenance sites.
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Have concerns about maintenance staff transition?
We will work with you to implement an effective
and fair plan. We can blend your crew and our
crew. We can assume responsibilities for your
existing maintenance crew.
We can supply a full staff on (24) hours
notice. Approximately (15) years experience per
Technician. Includes Site Manager Supervis
or Scheduler and Technicians
The main thing is that we will work with you to
provide the best solution to make you successful.
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SOPs
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Available Maintenance Reporting
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1.0F Report Cover Sheet (Customer) (Weekly
Monthly - Annual) Report (Week Month -
Year) Date mm/dd/yyyy
1. Factory Mutual Work Orders Generated __ Comp
leted __ 2. OSHA Work Orders Generated __ Com
pleted __ 3. Safety Work Orders Generated __
Completed __ Backlog __ Notes 4. Total Work
Orders Generated ____ Completed ____ Backlog
____ Completion Ratio __ 5. Monthly IEM
Labor Costs __________ 6. IEM Divisional
Project Costs __________ 7. RCPE Notes
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Employee Training
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IEM requires all contract maintenance site
employees to go through a battery of classes and
testing to ensure adequate job performance in
addition to experience and college education.
We want our customers to get the most expertise
for their dollar.
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IEM currently has online training and testing for
the following
1.0A Bearing Certification I 1.0B Bearing
Certification II 2.0A Shaft Alignment
Certification I 2.0B Shaft Alignment
Certification II 3.0 Coupling Certification 4.0 Lu
brication Certification 5.0 Belt and Pulley
Certification 6.0 Chain and Sprocket
Certification 7.0 Motor and Gearbox
Certification 8.0 Control Fluid
Certification 9.0 Electrical Certification 10.0 PL
C Certification 11.0 CNC Certification 12.0 Robot
Certification 13.0 Watlow Programming 14.0 Dust
Collection Certification
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Customers
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What sets IEM apart?
24/7 Customer Support!!!
Cost Savings
Agile Versatile Responsive
Because we care about our customers.
We are employed by IEM but we work for you.
IEM will work hard and smart to help ____________
exceed their goals.