The Importance of Stakeholders

1
The Importance of Stakeholders Engagement in
Program Quality

• Presented at the Short-Cycle Higher Education
  (SCHE) in Europe and the United States
• Varna, Bulgaria June 2009
• Presented By David E. Beaumont

2
Challenges

• Gap between existing workforce skills and
  workplace demands
• National versus state requirements
• Defining the competencies standards of the
  workplace
• Alignment of training programs with the workplace
• Insuring quality programs and services are
  delivered

3
Goals

• Develop an understanding regarding the different
  stakeholder groups involved with the local
  community colleges in developing programs and
  services
• The frequency of use of different stakeholders in
  various economic development activities

4
Conceptual Framework

• Community College Involvement Framework
• Examines how interacting with stakeholders may
  influence positive outcomes for programs and
  services

5
Conceptual Framework continued

• . . . quantity and quality of the physical and
  psychological energy that is invested in
  achieving a desired outcome (Astin, 1999, pg.
  528)
• Usefulness of policies and practices could be
  measured by the degree of involvement each
  elicits
• Institutions service area can improve its
  economic fortunes by encouraging stakeholder
  involvement
• A strong association between positive performance
  and goal attainment with higher levels of
  involvement

6
Methods

• The study used a data collection strategy
• Pilot-tested survey data collection method to
  describe the type of stakeholders involved and
  the frequency of their involvement
• Variables examined are expanded upon from the
  following
• Self-audit survey developed by Johnson (2000)
• Workforce Investment Act (WIA) requirements

7
Sample

• 482 public community colleges that have a defined
  service area
• An accredited institution of higher education
  characterized by a two-year curriculum that leads
  to either the associate degree or transfer to a
  four-year college. (Gleazer, 1968 Baker, 1999)
• A service area is defined as a formally
  designated area or region that a community
  college has been committed to serve the needs of
  the local constituents (Vaughan, 2006, p. 6).

8
Sample

• Community college Chief Economic Development
  Officer (CEDO) as designated by the Chief
  Executive Officers (CEO) at the institution.
• CEO
• CAO (Chief Academic Officer)
• CEDO

9
Colleges in the RUPRI System
10
22 States in the RUPRI Systemwith Defined
Service Areas

• Alabama Arkansas Colorado Connecticut
• Florida Idaho Illinois Michigan
• Mississippi Missouri Nebraska Nevada
• New Jersey New York N. Carolina R. Island
• Texas Virginia Washington W. Virginia
• Wisconsin Wyoming

11
Stakeholder Groups

• Education Providers
• Governmental Bodies
• Private Sector
• Internal Groups

12
Type of External Stakeholders

• Education Providers
• K-12
• Public. 4-yr Universities and Colleges
• Vocational Technical Schools
• Private. 4-yr Universities and Colleges

13
Results Educational Stakeholders

• K-12

14
Results Educational Stakeholders

• Vocational and Technical Schools

15
Results Educational Stakeholders

• Other Community Colleges

16
Results Educational Stakeholders

• Public 4-year Universities and Colleges

17
Results Educational Stakeholders

• Private 4-year Colleges and Universities

18
Type of External Stakeholders

• Governmental
• Local Government
• Workforce Development Board
• State Economic Development Authority
• Local Economic Development Authority

19
Results Government Stakeholders

• Local Cities and Counties Governments

20
Results Government Stakeholders

• Local Economic Development Authority

21
Results Government Stakeholders

• Local Workforce Development Boards

22
Results Government Stakeholders

• State Economic Development Authority

23
Type of External Stakeholders

• Private Sector
• Local Chamber
• Local Civic Organizations
• Local Business
• Philanthropic Organizations

24
Results Private Sector Stakeholders

• Local Chamber of Commerce

25
Results Private Sector Stakeholders

• Local Civic Organizations

26
Results Private Sector Stakeholders

• Local Businesses

27
Results Private Sector Stakeholders

• Foundations or other Philanthropic Organizations

28
Type of Internal Stakeholders

• Staff
• Faculty
• Students

29
Results Internal Stakeholders

• Staff

30
Results Internal Stakeholders

• Faculty

31
Results Internal Stakeholders

• Students

32
Stakeholders Areas of Involvement in Support of
Quality

• Curriculum and Instruction
• Program Review
• Staff Development

33
Stakeholders Areas of Involvement

• Curriculum and Instruction
• Uses advisory committees to maintain the linkage
  between business and community college
• Provides cooperative education opportunities for
  students in conjunction with business and
  industry
• Program Review
• Uses advisory committees to maintain the linkage
  between business and community college

34
Results

• Uses Advisory Committees to Maintain Linkage
  Between Business and the Committee College

35
Curriculum and Instruction

• Identify and expand the use of new technologies
• Compare program content with occupational
  competencies and tasks
• Advise on labor market trends
• Recommend instructional materials and assist in
  obtaining them
• Promote and assist in maintaining quality
  programs
• Assist with incorporating soft skills in the
  curriculum
• Endorse new program applications as appropriate

36
Program Review

• Assist in program evaluation efforts
• Recommend program goals and objectives
• Assess student performance standards to ensure
  they are in line with business and industry
  standards
• Assess, recommend, and/or provide equipment and
  facilities
• Review student follow-up reports
• Identify new programs or elimination of obsolete
  programs
• Assist in short and long-term planning for
  program improvement

37
Stakeholders Areas of Involvement

• Staff Development
• Provides faculty with the opportunity to upgrade
  their occupational skills through a
  back-to-industry program

38
Staff Development

• Invite faculty and staff to participate in
  industry professional development activities
• Provide instructors with retraining/back-to-indust
  ry and summer opportunities for technical
  upgrading
• Conduct workplace tours

39
Results

• Forms Partnerships with Local Business and
  Government Agencies

40
Results

• Uses Partnerships to Actively Recruit Business to
  Service Area

41
Questions

• Answers