Effective Listening

1
Effective Listening

• Main Points
• Effective listening definition
• Attributes of effective listening
• Five types of listening
• Techniques to improve listening habits
• Responsibilities as a listener

2
Effective Listening

• Overview
• This segment is designed to help you understand
  the importance of improving your listening
  skills, and giving you the techniques to improve
  this vital skill.

3
Effective Listening

• Participants will
• describe the concept of effective listening
• identify the attributes of effective listening
• explain the five types of listening
• describe techniques to improve listening skills
• explain their responsibilities as a listener

4
Effective Listening

• You may hear the words people say, but do you
  understand what they are trying to SAY?

5
Effective Listening

• Effective listening defined
• A process of receiving, attending, and
  understanding auditory messages.

6
Effective Listening

• Attributes of Effective listening
• Critical attributes
• Receiving
• Attending
• Understanding
• Variable attributes
• Responding
• Remembering

7
Effective Listening

• Five Types of listening
• Informative
• Relationship
• Appreciative
• Critical listening
• Discriminative

8
Effective Listening

• Effective listening techniques
• Thinking about listening
• Understand the complexities of listening
• Prepare to listen
• Adjust to the situation
• Focus on ideas and key points
• Capitalize on speed differential
• Organize the material for learning

9
Effective Listening

• Effective listening techniques
• Feeling about listening
• Want to listen
• Delay judgement
• Admit your biases
• Dont tune out dry subjects
• Accept responsibility for understanding
• Encourage others to talk

10
Effective Listening

• Effective listening techniques
• Doing about listening
• Establish eye contact with the speaker
• Take effective notes
• Be a physically involved listener
• Avoid negative mannerisms
• Exercise your listening muscles
• Follow the golden rule

11
Effective Listening

• Questions
• Answers