Programma Service Desk, niveau 3 - PowerPoint PPT Presentation

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Programma Service Desk, niveau 3

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Programma Service Desk, niveau 3 Theorie Service desk 1. Opdrachten website Amerijck 2. Opdrachten Samenvatting 4 weken Leren werken met een registratiesysteem – PowerPoint PPT presentation

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Title: Programma Service Desk, niveau 3

1
Programma Service Desk, niveau 3
Theorie Service desk1. Opdrachten website
Amerijck 2. Opdrachten Samenvatting
4 weken
Leren werken met een registratiesysteem 1. Cursus
Topdesk, niveau 2 2. Cursus Topdesk, niveau 3
3 weken
Simulatie Service desk Uitvoering 8 sessies van
90 minutenmet de SIMbrowser (reageren op
telefoontjes, mailtjes en registratie in IRMA)
11 weken

Duur programma 18 weken

2
(No Transcript)

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