ISO 9001 2008 QMS Internal Auditor Training Course Presentation Kit

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ISO9001-2008 Awareness
Product Code C108
Price 199 USD
www.globalmanagergroup.com
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MESSAGE FROM ISO 9000

• Message in 5 lines
• Say what you do
• Do what you say
• Record what you do
• Check the difference
• Act on the difference

Message in 1 line (1994) Do right thing, first
time, every time to achieve consistent
quality Message in 1 line (2000) Continual
improvement is the way of life
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HOW ARE ISO STANDARDS DEVELOPED?
ISO standards are developed according to the
following principles 1. ConsensusThe views of
all interests are taken into account
manufacturers, vendors and users, consumer
groups, testing laboratories, governments,
engineering professions and research
organizations. 2. Industry wideGlobal solutions
to satisfy industries and customers
worldwide. 3. VoluntaryInternational
standardization is market driven and therefore
based on voluntary involvement of all interests
in the market-place.
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PLANNED CHANGES TO ISO 90012008

• Forward All reference to Quality Assurance
  have now been removed
• Introduction Mention now made to Business
  Environment and the risks associated with that
  environment.
• Various Statutory and regulatory requirements
  now mentioned.
• Out source process controls are to be
  identified through Cl 7.4.
• Various new notes have been added.
• 5. Documentation Clarification that a Record
  is documentation.
• 6 Management representative Must be a member of
  the organizations management team.

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APPLICATION OF PDCA TO DEPARTMENT / SECTION HEADS

• CHECK
• How is my department doing?
• Are processes under control?
• What are my employees telling me?
• Are we meeting customer requirements?
• Am i meeting my objectives?
• What are the key problems in my area?
• How can we improve?
• ACT
• Systematic problem-solving (based on importance,
  risks involved etc)
• Develop action plans
• Concentrate on improvement (incremental or
  breakthrough improvements)
• Review existing procedures, and need for new
  procedure

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4 TIER DOCUMENTATION STRUCTURE
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RECORDS REQUIRED BY REVISED ISO 9001

• List of records
• Document updating records
• Control of quality records and master list of
  records
• Management reviews
• Record of training and skill and competency of
  personnel
• Maintenance record
• Process monitoring data and corrective action
  taken for process control
• Record of product non conformities and products
  accepted on concession.
• Data analysis and activities for continual
  improvement.
• Result of internal audits and follow up action.
• Data on customer feedback/satisfaction
  measurement and action taken on customer
  complaints.
• Vendor evaluation and purchase orders and actions
  arising from the evaluations
• Customer property that is lost, damaged or
  otherwise found to be unsuitable for use

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WORKSHOP 2 ISO 9001 2008 QUESTIONNAIRE

• Analyze the statement provided and indicate in
  the box on the paper whether you consider the
  statements to be True or False.
• If you consider the statements to be True,
  please indicate in the box the clause number from
  ISO 9001 2008 which supports your decision

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FOR EXISTING CERTIFIED CLIENTSSTEPS FOR UPDATION
OF EXISTING ISO9001-2000 SYSTEM TO REVISED ISO
9001-2008 QUALITY MANAGEMENT SYSTEM( EXISTING
CERTIFIED CLIENTS )

• Conduct awareness program for revision to
  ISO9001-2008
• Review all documents to revised ISO9001-2008
  requirements and Identify changes.
• Review quality policy and establish quality
  objectives
• Revise quality manual and documents as per
  ISO9001-2008.
• Train internal auditors for requirements of
  revised ISO9001 standard
• Assess the system through internal audit as per
  revised ISO standard.
• Take corrective actions for non-conformities.
• Apply to revised existing certificate to
  ISO9001-2008 to your existing certifying body.
• Final audit( Either in surveillance audit or
  special audit by certifying body after release of
  ISO9001-2008.
• Note It can be seen from the list of changes,
  there are very few of any consequence and most
  organizations will have little problem adapting
  their system to satisfy these changes. Also all
  certified company needs to update the system
  within 1 year of release of standard.