Practical Tips for Managing People and Processes ASMC PDI2009

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Practical Tips for Managing People and
ProcessesASMC PDI2009

• John A. Kline, PhD
• www.klinespeak.com
• john_at_klinespeak.com

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Managing People and Processes

• Leadership without management is vision without
  fulfillmentjkline

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Over-simplified statements about LM

• Leaders lead people managers manage things
• Leaders work for change managers work for
  stability
• Leaders focus on long-term managers on
  short-term
• Leaders have a vision managers have objectives
• Leaders appeal to the heart managers to the head
• Leaders find new roads mangers take existing
  roads
• Leaderstransformational managerstransactional

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Lets sort this out

• I said, Leadership without management is vision
  without fulfillment. I believe this is true.
• The statement suggests, I believe differences
  exist between leadership and management.
• The title of my 2008 article in The Military
  Comptroller, Managing People and Processes,
  suggests managers play a dual role of managing
  both people and processes. They do.

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Three Challenges of Management

• Managing Yourself
• Managing Processes
• Managing Other People

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Managing Yourself

• Know how others perceive you
• Know your strengths and weaknesses
• Know how to get the most from yourself
• Maintain a to do list and then prioritize
• Maximize and manage your time effectively
• Find places where you can make a difference
• Focus on both people and on processes

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Managing Yourself

• Know how others perceive you
• Know your strengths and weaknesses
• Know how to get the most from yourself
• Maintain a to do list and then prioritize it
• Maximize and manage your time effectively
• Find positions where you can make a difference
• Focus on both people and on processes
• Commit to change, learn, grow, improve

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Managing Processes

• Know how your unit fits in
• Know your bosss priorities
• List your processes know them
• Focus on the critical processes
• Eliminate process interference factors
• Continually improve the process

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Deming PDSA Cycle

• Plan Develop a plan to improve the process
• Do Execute the plan on a small scale
• Study Confirm or make adjustments to the plan
• Act Implement plan study the adjustments

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Managing PeopleThe next slides give 20 tips for
managing for peoplebut they also have
implications for managing processes

• Management of people and management of processes
  are inextricably linked together

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1. Know Your People

• ASK What could I learn about my people
  that would help me be a better manager?

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Some Things to Know

• Does the person like his/her job or position?
• How does the person get along with others?
• How well does the person perform on the job?
• What are his/her strengths and weaknesses?
• How does he/she react to criticism and crisis?
• What motivates the person to do his or her best ?
• What are the person's desires/aspirations/goals?

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2. Build Appropriate Relationships
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Appropriate Relationships

• Avoid showing favoritismrace, gender, etc.
• Friendships are okay but avoid cronyism
• Male/femaleperceptions count
• Dont blindside your associates
• Dont play the blame game
• Stop gossip and rumors
• Help others

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3. Establish Mutual Trust
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4. Train and Mentor People
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Mentoring

• I am a good listener
• I enjoy helping people
• Others look to me for support and wisdom
• Others share their dreams and challenges w/ me
• Managers have a responsibility to mentor others
• Several people have mentored me either formally
  or informally
• I am willing to invest time in others with no
  thought of personal benefit

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5. Tell what you wantnot how to do it
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6. Give Credit Take Blame

• When the boss blames me,
  When the boss gives credit, I lose the
  desire to work. I
  work even harder!

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7. Manage, Dont do
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8. MBWA
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MBWA Some Things to Consider

• Do it ofteneven if you cant spend much time
• Dont show partiality spread yourself around
• Go by yourself dont take an entourage
• Dont circumvent subordinate managers
• Listen understand try out their jobs
• Catch them doing good things
• Bring good news

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9. Set the Example
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10. Delegate Effectively
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Delegation

• Delegate necessary authority with task
  responsibility
• Set reasonable timelines for delegated tasks
• Delegate worthwhile projects, rather than just
  busy work
• Provide sufficient resources for delegated tasks
• Provide adequate guidelines/boundaries for the
  task
• Give sufficient instructions/coaching for the
  task
• Provide follow-up during the task
• Give feedback on performance after task is
  completed
• Sense willingness of subordinates to accept
  delegation

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11. Be Humble
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12. Set SMART Goals

• Specific
• Measurable
• Achievable
• Realistic
• Timely

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13. Dont be an Ostrich
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14. Evaluate Continually
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15. Keep Communication Channels Open
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16. Encourage Input and Feedback
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17. Listen Effectively
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18. Create Good Performance Through Praise
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19. Be an Encourager
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20. Practice the Golden RuleTreat people
the way you want to be treated
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Three Challenges of Management

• Managing Yourself
• Managing Processes
• Managing Other People
• And the three are inextricably linked

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Practical Tips for Managing People and
ProcessesASMC PDI2009

• John A. Kline, PhD
• www.klinespeak.com
• john_at_klinespeak.com