2014

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Hats Off To YOU! FY 2014 Rewards and
Recognition Program
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Extraordinary is OUR Ordinary

• Ovation Award
• 33 Events
• 165 Associates participated
• Fill the Fridge
• Over 200 Fridges or Cupboards Filled
• Perfect Attendance
• 42 Recipients
• DSC Managers of the Month
• 6 DSC Managers
• Employee of the Month
• 636 Employees
• Market Manager Ovation Award
• 6 Market Managers Awarded

2012 Recap
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2012 Ovation Awards
Syracuse
Salt Lake City
Salinas
Fresno
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FY 2014 R and R
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Our Cornerstones
The Flex Service Experience

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. the way we treat our customers . the way we
treat our employees . the way we do business
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2014 Rewards and Recognition

• Hats Off To YOU!
• Program Components
• Ovation Award Top Performers
• Best AT Flextronics Awarded to any RTS
  Employee for going above and beyond!
• DSC Champions Fill the Fridge
• Regional DSC Manager of the Month Peer to Peer
  Nominations within Market or Beyond
• Market Manager Ovation Award Top Performing
  Market Managers
• hATS OFF TO you! Peer to Peer Recognition
• Hats Off To YOU! Weekly Emails from National
  Director
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• Program Benefits
• In the spirit of One Plan, One Flex, One Team we
  will have one comprehensive and consistent
  program for ALL RTS Employees to Participate in
  and supersedes all other programs.
• Support of organizations mission
• A positive environment
• A culture of recognition
• High performance motivation
• Reinforcement of desired behaviors
• Increase employee morale
• Increased retention

Effective April 1, 2013
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Recognition and Reward Comparison
Awards 2012 Awards FY 2014 What
Daily Goodness Hats off to YOU! Continue Change from Daily to Weekly emails from Mary linking to yearly theme - hats off to YOU!
Caught You hATS OFF TO yOU! Continue Change from Caught You Hands to Top Hats.
Employee of the Month
Service Recognition Pin Anniversary Board on ConneXion Portal Continue Change from once a year pins to monthly posting on ConneXion Portal
DSC Champions DSC Champions (Fill the Fridge) Continue Change qtly regional award, continue with 1 award per market per month.
Perfect Attendance Award
Ovation Award Ovation Award Continue Change RD/Leadership attendance. 300 in your paycheck, up to 50 per head event to celebrate with your Market Manager.
Market Manager Ovation Market Manager Ovation Award Continue 500 in your paycheck , Lead a Market Manager Meeting.
Audit Award Audit Board on ConneXion Portal Continue Change from trophies to posting Audit Accomplishments on ConneXion Board
DSC Manager of the Month Regional DSC Manager of the Month Continue Increased number of awards per month from 1 National to 1 per Region, attend Market Manager Meeting.
Best AT Flextronics Add Nominate a RTS Employee for demonstrating Flextronics Values, The Flex Service Experience, Going Above and Beyond
Welcome Aboard on ConneXion Portal Add Post New Hires to Welcome Aboard ConneXon Portal
Birthday Board on ConneXion Portal Add Monthly Birthdays Posted on ConneXion Portal
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FY 2014 At-A-Glance
Award Frequency Recipients What
Ovation Award Quarterly DSC Employees Celebrate Customer Satisfaction Success
DSC Champion Monthly DSC Employees Fill the Fridge
Best at Flextronics Monthly 2 RTS Employees 1 Designated for Support 1 Designated All other Nominate any RTS Employee for going above and beyond!
Regional DSC Manager of the Month Monthly DSC Managers 1 Regional DSC Manager is recognized!
Market Manager Ovation Quarterly Market Manager Celebrate your Market Managers Customer Satisfaction Success!
hATS OFF TO YOU! Daily DSC Employees Peer to Peer fill-out top hats and post in the DSC!
Hats off to YOU! Weekly DSC Employees Emails from Mary!
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Ovation Award

• Criteria Average Quarterly Performance
  Results for the following 2 Metrics
• When Fiscal Quarters March/June/Sept/Dec
• What 300 in your paycheck and up to 50 per
  head event with Market Manager on their next
  visit.
• Team picture on Flextronics RTS ConneXion Portal

NRS 80 and Above
WTR 55 and Above
Employee is responsible for all applicable taxes
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Market Manager Ovation Award

• Criteria Average Quarterly Performance Results
  for the following 2 Metrics
• When Fiscal Quarters June/Sept/Dec/March
• What 500 in your paycheck
• Lead a Market Manager Meeting
• Picture on Flextronics RTS ConneXion Portal

NRS 75 and Above
WTR 55 and Above
Employee is responsible for all applicable taxes
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Best AT Flextronics

• Criteria Demonstrating Flextronics Values and
  going above and beyond for external customers,
• internal customers, supporting the organization
  to success.
• What Pewter section of the gift catalog below
  that holds a prize value of 200.00.
• When Monthly
• How Many 2
• One Award is designated to our Support
  Organizations to include
• Recruiting, Training, Operations, Finance and
  Human Resources
• One Award is designated for all other employees
• Process Submit your nomination on-line
  (ConneXion Portal) by the last day of the
  calendar month. Management. Review and
  Selection Process will take place every second
  Tuesday after month-end nominations

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DSC Champion Fill the Fridge

• Criteria Market Manager choice of top location
  performance or demonstrated performance movement
  in market.
• What
• Award up to 50
• Fill the Fridge
• Face to face visit with MM
• Team picture on Flextronics RTS ConneXion Portal
• When Monthly Award Market Manager choice of
  top location performance or demonstrated
  performance movement in market.

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DSC Manager of the Month Award

• Each month DSC Managers will nominate other DSC
  Managers
• Reasons for Nomination
• Being a Role-Model to others
• Living the Flextronics Values
• Putting The Flex Service Experience Behaviors
  into action
• Customer Feedback
• Client Feedback
• Flextronics Leadership Feedback
• DSC Performance
• One DSC Manager per REGION per month will be
  rewarded
• 100 in your paycheck
• A Certificate signed by Regional Director
• Picture on ConneXion Portal
• Invited to attend a Market Manager Meeting

Employee is responsible for all applicable taxes
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hats off to YOU!

• Peer to Peer Recognition
• Recognize each other for all the good things that
  happen at the DSCs on a daily basis.
• Be on the lookout to recognize people doing the
  right things for our customers, each other and
  putting The Flextronics Service Experience into
  action!
• Fill out a hat for those great behaviors,
  customer accolades, verbatims, promoter points,
  etc
• Post your hats on The Flextronics Service
  Experience Board

To From Date
hATS off TO you!
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Hats Off To YOU!

• What E-mails from Mary Campbell
• Recognition for
• Customer Feedback
• Employee Feedback
• Audit Scores
• When Weekly

Got Feedback? Please send feedback
to attfeedback_at_flextronics.com
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Exciting News

• In the spirit of One Plan, One Flex, One Team we
  will have one comprehensive and consistent
  program for ALL RTS Employees to Participate in
  and supersedes all other programs.
• Corporate Communications designed logos for
  Ovation and Best at Flextronics Awards
• Flextronics Corporate is designing and developing
  a Corporate R R program that RTS will
  participate in once it go-lives ETA 2014 Q2.
  More details on this to come

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