Managing the Human Resource

1
Managing the Human Resource

• BUS 316

2
Main Themes

• Design jobs to support goal of pleasing customers
• Organization must respond effectively to change
• Need to foster close cooperation between
  employees with diverse cultural and functional
  backgrounds

3
Trends

• Declining employee commitment
• Declining employer commitment
• Use of temps
• Increased employee diversity
• Turbulent business environment

4
Change Oriented Organization

• The Fifth Discipline Senge
• Systems thinking
• Personal mastery
• Mental models
• Building shared vision
• Team learning

5
Dealing with Diversity

• Employees want individualized treatment
• Set goals and standards
• Clarify tasks and roles
• Provide feedback
• Train
• Reward

6
Diverse Work Force

• International Production
• Empower others
• Develop others
• Value diversity
• Work for change
• Communicate responsibility

7
Job Design

• Job enlargement
• Job enrichment
• Old School industrial engineering
• Managers have all responsibility
• One best way to perform a task
• Select most suited person for each task
• Train
• Monitor time and motion studies
• Plan work assignments