How Insurance Companies Can Benefit From CallFire’s Cloud Call Center

1
How Insurance Companies Can Benefit From
CallFires Cloud Call Center

• www.callfire.com
• April 2013

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Challenges of Manual Dialing

• Less productivity When your agents are making
  outbound calls manually, most of their time is
  spent reviewing client lists, dialing clients and
  updating clients lists. These operations can be
  automated when using cloud technology.
• Wasted resources Because manual dialing is a
  manual operation, not only does this take away
  from your agents proficiency, but this also
  decreases the chance of reaching successful
  leads. CallFires cloud calling center eliminates
  the manual labor and gets you connected with
  prospects directly and with ease

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Cloud Based Solutions

• Cloud based solutions like CallFires Cloud
  Calling Center utilize automation technologies
  which are built around call center needs.
• Cloud technology is cost efficient. This is
  because there is no infrastructure fees,
  equipment fees or need for equipment upgrades.
• Specific cloud functionalities like call routing
  are built to handle a large volume of inbound
  calls. This increases customer satisfaction and
  retention rate.
• The primary function of cloud call centers are
  their ability to fortify customer relationships
  by streamlining customer needs through automation
  and analytics.

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Multi-line Dialing

• CallFires Cloud Call Center includes multi-line
  dialing. This component helps strengthen your
  companies productivity and customer service by
  enabling agents to make multiple outbound calls,
  therefore increasing leads and customer
  attentiveness.
• Multi-line dialing also saves your company the
  need to expand your workforce simply because one
  agent can call up to four phone lines
  simultaneously. Agents are more productive,
  allowing for a much greater potential for
  customer leads.

5
Smart Drop

• Another great component of CallFire Cloud Call
  Centers is Smart Drop and Machine Skip. This
  component, similar to multi-line dialing, assists
  in raising the productivity level of your company
  as well as alleviates your agents the annoyance
  of busy signals and answering machines.
• Through Smart Drop, your agents will only be
  connected to live calls. This is because Smart
  Drop automatically avoids dead phone lines.
  Additionally, if an answering machine is reached,
  Smart Drop automatically leaves a prerecorded
  message. This frees agent of wasted time and
  allows them to what do they best Gain successful
  leads!

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Cost Effective

• Adopting CallFires Cloud Call Center into your
  marketing infrastructure has a number of
  financial benefits
• No bulky equipment setup fees
• Traditional PBX systems require an IT management
  team to oversee operation, which with CallFires
  Cloud Call Center, is not needed.
• No equipment upgrade fees
• Cloud utilization allows maximum scalability for
  the combination of both call centers and work
  from home agents.
• Cloud hosted platforms enable your agents to work
  from any location at any time. This means your
  company will not miss a day of productivity when
  it is needed during special/emergency conditions.

7
Customer Service

• CallFires Cloud Call Center has the
  technological flexibility and foresight to adapt
  to your customers needs, thereby increasing
  customer satisfaction.
• Because cloud capability can take in a large
  volume of calls at anytime, customers will be
  taken care of promptly, in contrast to the
  waiting time of traditional PBX systems.
• Allowing customers to be connected to agents
  quickly not only boosts your company image and
  profit, but this inherently builds customer
  relationships which other traditional PBX systems
  have trouble nurturing.

8
Client Relationship

• CallFires Cloud Call Center is built to sustain
  and retain customer satisfaction, attentiveness
  and growth. Lets look at some highlights to
  fortify your client relationships
• Faster, automated call center operations show
  customer value and appreciation.
• Smart Drop will ensure that your customers are
  attended to in a fast and professional manner
  even if they are unavailable at the moment.
• Multi-dialing accommodates any client to be
  connected to a live agent automatically and
  without hassle.
• Cloud technology allows for analytical data to
  get specific information on customer needs and
  uses.

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Optimization

• CallFires Cloud Call Center provides the use of
  analytic data. This helps give insight into how
  your customer base is interacting with your
  system as well as functions they prefer to use.
  This helps in
• Optimizing company operations and performance
  effectiveness. Upgrading your software is a
  breeze with cloud technology. Your clients will
  appreciate in your choice to adapt to their
  needs.
• Giving insight to preferred cloud call center
  functions. This information helps your company
  recognize how your specific marketing system is
  being received. With this information you can
  stay ahead of customer needs.

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Contact Us

• Contact us at anytime if you any questions on
  your cloud call center needs!
• http//www.callfire.com
• (877) 897-FIRE