InspireOne Converting potential to capability In This

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InspireOne Converting potential to capability
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In This Presentation

• About InspireOne
• Our Solutions
• Organizational Development Performance
  Enhancement
• Leadership Assessment Development
• Sales Sales Management
• Clients Success Stories

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About InspireOne
OUR VISION To be the preferred partner for
organizations around the world that want to
maximize their stakeholder value through the
development of their human capital

• Founded in 1999 as TMI Associates Pvt. Ltd.
• Over 35 professionals in India
• International network in over 40 countries with
  2,000 professionals
• Offices in New Delhi, Mumbai and Bangalore

Our name reflects the Companys commitment to
create and enhance value for organizations
by by

• INSPIRING and unlocking the potential of their
  human capital
• being their ONE preferred partner for all people
  development needs

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About InspireOne
Leadership Development Assessments
Surveys Performance Management Learning
Management RPO Recruitment Technology
Executive Board Consultation Executive Group
Coaching Family Business Interventions Change
Management
Sales Assessment Hiring Sales Force
Development Sales Sales Management
Training Sales Academy
Productivity Enhancement Performance
Management Customer Centric Culture Branded
Customer Service Organizational Transformation
InspireOne enables organizations improve business
performance by developing their most valuable
asset - their people. Our organizational training
and consulting solutions range from leadership
development to talent management, organization
change, productivity enhancement, sales
management, and building customer centric
cultures, among others. InspireOne is also an
organization member of the Association for
Coaching
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• Founded in 1975 in Denmark as Time Manager
  International by Claus Møller, the Quality Guru
• Coined and introduced breakthrough concepts such
  as the Time Manager, Human Side of Quality,
  Putting People First, Heartwork, Emotionally
  Intelligent Leadership, Employeeship, Branded
  Customer Service, etc
• World renowned for transforming organizations and
  creating corporate history Scandinavian
  Airlines, British Airways, DHL, Microsoft,
  PepsiCo India among others
• Documented engagements as Harvard Business Case
  Studies and Top Management Decisions Made
• Expertise in in Organization Development and
  Performance Enhancement
• Over 2,50,000 people participate in TMI solutions
  every year

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• Kenexa provides business solutions for human
  resources and is the only company that offers a
  comprehensive suite of unified products and
  services that support the entire employee
  lifecycle from pre-hire to exit via
• Recruitment Process Outsourcing,
• Assessments
• Surveys
• Leadership Solutions
• Kenexa Leadership Solutions comprise of
  Leadership Audit, Leadership Assessment Suite,
  and Leadership Development solutions
• Solutions are based on pioneering research into
  high performance leadership with knowledge
  partners London Business School, Princeton
  University and Drasgow Consultancy Group.
• Over 35,000 leadership profiles. Research Lab at
  Kenexa continues to develop innovative tools to
  measure leadership, assess and benchmark
  organizational performance.

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• Objective Management Group
• Founded in 1989, conducted over 5,00,000 sales
  people and over 8,000 sales forces globally
• Researched tools developed (and not adapted) for
  sales people across industries
• Accuracy rating of 95
• Winner of the 2011 Top Sales Assessment Tool
• TACK International
• Headquartered in UK, TACK was founded in 1948 and
  now has a success record of over 60 years
• A deep rooted expertise in sales and sales
  management
• World renowned for robust processes such as PRO
  PAYBACK , FIND , OFFER Analysis and simple
  hands on programs
• Long term partnerships with global organizations
  such as DHL, Unilever, Nestle, Tyco Electronics
  among others
• Only HR company to have won two prestigious UK
  National Training Awards

Providing a continuum of services to your sales
force Assessment, On Boarding, Development and
beyond
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Our Solutions
Our organizational training and consulting
solutions range from leadership development to
talent management, organization change,
productivity enhancement, sales management, and
building customer centric cultures, among others.
Organization Development Performance
Enhancement
Leadership Assessment and Development
Sales and Sales Management
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Organization Development Performance
Enhancement
Organizational Development

• We believe that robust OD interventions are those
  that go to the core of the business strategy and
  are only sustainable if they integrate and align
  the change across all elements that impact the
  culture of the organization the hard areas
  (Structure, Systems) as well the Soft Areas
  (Values, Signals, and Skills) of the Organization.

Some of the signature Interventions
Building a Customer Centric Culture is a world
renowned and proven solution in ensuring Customer
Centricity. It has also been a Harvard Business
School case-study and enabled business
transformation of various organizations worldwide
through the customer centric culture
route. Branded Customer Service ensures that the
culture and service of the organization are
aligned with the brand. This path breaking
solution has helped many organizations bring
their brands to life, creating sustainable and
distinctive experiences in the minds of
customers Vision Deployment is an OD
intervention that ensures that the vision and
values of the organization are agreed with,
aligned and deployed across the organization. It
draws its know-how and processes from TMIs most
well known solutions- Employeeship Time
Manager. Employeeship Culture One of the
worlds first initiatives that focuses on
mobilizing everyones energy towards the success
of the organization.
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Organization Development Performance
Enhancement
Performance Enhancement
New technology and working methods have been
introduced to increase productivity however, we
believes that too little attention has been paid
to the real obstacle personal productivity. Our
Performance Management and Enhancement Practice
takes this human factor into consideration and
focuses on the alignment of individual efforts to
the organizational goals. This Practice offers a
range of signature workshops that contribute to
organizational productivity.
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Leadership Assessment and Development
Our Blue Print for Your Leadership
.
Talent Management, Cultural Insight, Leadership
Pipeline Consulting, Role Profiles, High
Performance Behaviour Model, Business Simulations
Leadership Consultancy
Interviews, Work Shadows, 360 Feedback,
Development Centres, Psychometrics, Benchmarking
Leadership Diagnostics
Leadership Profiling
Individual, team and organisational profiling
Training and development programmes, coaching,
master classes, action learning and behavioural
workshops
Leadership Development
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Leadership Assessment and Development
Development Overview

• Includes relevant diagnostics through a
  combination of one to one interviews, focus group
  discussions, questionnaires, our proprietary
  leadership assessments, secondary data research
  and analysis, etc.
• Customization and contextualization of workshop
  design, examples, role plays, collaterals and
  leadership knowhow.

Identification Investigation
Pre Workshop Essentials
Leadership Development Masterclass / Workshops
One Time Delivery
OR
Staggered
Participant Certification
Ongoing Support Essentials Relevant industry or
role related articles, white papers and working
knowledge of relevant leadership cases
Coaching Sessions Individual or Group coaching
sessions to embed leadership competencies and
stretch individual performance and capability.
Management Inputs Through buddy systems,
feedback discussions and manager reviews
Action Learning Project
Group or Individual Coaching Sessions
Group or Individual Coaching Sessions
Group or Individual Coaching Sessions
Ongoing Support Essentials
Management Inputs
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Sales Sales Management
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Sales and Sales Management
Your Sales Force Development with Us
We provide solutions to elevate skills and
competencies in Sales and Sales Management to
guide individuals and organisations from entry
level training, through intermediate levels and
up to the most senior training and development
needs.
Key Account Development
Selling Strategy
Advanced
Relationship Solution Selling
Management
Advanced Skills
Profitable
Successful Negotiation
Business Presentation
Specific Skills
Sales Training Course Part 2
Consolidation
Sales Training Course Selling to Industry

Commerce
Entry Levels
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Sales and Sales Management
Tools and Signature Programs

• Our unique models, approaches and tools offer
  great benefits to individuals and organisations,
  including PRO PAYBACK, our sales model, FIND,
  our powerful questioning model, OFFER ANALYSIS,
  our customer motivation model which incorporates
  TACKs unique concept of YOU APPEAL, and TACK
  IQ, our new key account management tool.

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Clients and Success Stories
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Success Stories
Our company has realized various benefits
through robust business projects undertaken as a
part of the development initiative. The
participants not only enhanced their leadership
competencies and self awareness, but have also
embedded the learning in live projects that
clearly demonstrates results on improving
processes and operations, for the company and our
clients. Head Training

• Our robust integration process ensures that
  learning is integrated with current business
  priorities. After the Identification of required
  competencies and delivery of development
  programs, critical behaviors were used in current
  projects at Oracle. The company then linked the
  outcomes to the development intervention and it
  was found that measurable outcomes were
  demonstrated such as
• The companys daily sales operations improves in
  the terms of the number of days resulting in
  additional annual income
• The companys project reporting system was
  created that led to rollout of over 100 projects
• Project management processes and workflow were
  streamlined that led to reduction in cycle time,
  billing processes, improved revenue collections
  and enhanced team synergies
• Creation of a centralized repository for core
  products that resulted in reduction of turnaround
  time and better customer focus and enhanced
  productivity
• Use of employee engagement assessment tool that
  has led to better employee focus and higher
  productivity

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Success Stories
The Challenge The Company realized that in
order to increase people scalability and
productivity, their senior and mid management had
to effectively lead and engage project team
members across various functions and
geographies. To address this business need, the
management opted to look at Emotional
Intelligence as a major leadership competency
which would enable the management to connect with
their workforce, build trust among workers and
imbibe a leadership based culture

• The Solution
• InspireOne partnered with the Company to
  investigate the As Is and Desired states
  through a robust diagnostics phase including
  several interviews and FGDs with the senior
  management.
• Through our findings, we linked our EI model with
  the Companys Leadership practice. Participants
  were assessed over 15 EI competencies through the
  Personal Emotional Quotient Meter (PEQM) and were
  given feedback through coaching sessions based on
  their individual scores.
• Next, the participants attended workshops on
  Emotional Intelligence and Building Human Capital
  which enabled them to link their EI competencies
  with their roles and build awareness on the ways
  in which to leverage their EI competencies

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Success Stories
The Challenge With growth of business, role of
leadership becomes critical in any company. For
RBS, there was a natural need to promote tenured
employees to leadership roles. Moving into a
leadership role from an individual contributor
requires different skills which have a big impact
on the productivity, motivation and morale of the
team members. The client approached us to support
their managers in their leadership journey.

• The Solution
• People Leadership was the solution identified
  for this need. It is a global program that equips
  first time leaders to develop a range of skills
  critical, to their movement from self-leadership
  to people leadership.
• It is a highly customized suite of 8 programs,
  which cover topics such as managing people,
  performance and talent, communication and
  influencing, feedback skills, coaching, etc.
  This is an ongoing initiative since 2004 with
  over 2,000 participants in middle and senior
  levels across various geographies India, UK,
  Netherlands, South Africa. Companys leadership
  based culture has been integrated across
  locations.

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Success Stories

• Shaping a customer-centric culture
• An OD intervention to create a customer centric
  culture in the organization, and achieve
• increased employee engagement and customer
  satisfaction.
• Impact
• Employee engagement scores improved by over 5
  percentage points.
• DHL won the award of the Most Customer
  Responsive Company in India in the following
  year.
• The initiative won an award for one of the best
  HR initiatives within DHL globally.

India
A long engagement of over 3 years across various
levels of Sales and Service teams to ensure
alignment of all customer touch points to the
brand and to establish uniform levels of service
across the organization.
A large initiative to create a complaint
friendly organization through our well known A
Complaint Is A Gift (ACIAG) workshop. ACIAG
covered approximately 2000 customer interface
staff using group discussions, demonstrations,
videos and case studies. As a result,
complaint-friendliness was instilled as a part of
HSBC Culture leading to higher confidence in the
team to handle complaints.
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Success Stories

• Multiple engagements involving building a
  leadership pipeline among the mid and senior
  management and creating and executing the
  Companys new GTM strategy nationally
• Creating two unique sales roles across the
  Companys sales force with new defined sales
  competencies based on the new GTM strategy
• Segmenting and up-skilling the sales force into
  the defined roles

The organization was looking to institute a Key
Account Management Process and develop their key
account managers to start aligning their role
vis-à-vis this. Over a four month intervention,
the company underwent two programs on Key Account
Development and six Coaching sessions to
effectively integrate learning into identified
action learning projects and live accounts.
We partnered with the company to develop their
own Learning Academy (ILA), a vehicle that aimed
at ensuring sales and service excellence for the
company. The Academy would act as a forum for
knowledge and interaction with the aim of
maximising the impact of all development
activities and aligning them to business goals.
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Our Clients
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We welcome the opportunity to work with youto
create a story of your success... Be Inspired.
InspireOne