Change management Marks & Spencer

1
Change management Marks Spencer

• Content
• Scenario
• Change management theory
• Our framework
• Diagnosis
• Planning and implementing
• Evaluation
• Critique

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Scenario

• Vision
• The standard against which all others are
  measured
• Mission
• Making aspirational quality accessible to all
• Values
• Quality, Value, service, innovation and trust

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Chronology

• July 2001 Luc Vandevelde
• July 2002 Roger Holmes
• June 2004 Stuart Rose

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Problems to be addressed

• Business too complicated
• Competition
• Image
• Downsizing
• Management systems

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Change management theory

• What is change management?
• Two school of thought
• Recipe driven
• Vague focus
• Situation specific

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Lewins planned change model
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Action research model
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Positive model
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Proposed framework

• Context of Change
• Facilitation of Change Process
• Diagnosis
• Intervention
• Evaluation

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Context of change

• Magnitude of change
• Degree of organization
• Domestic vs. International
• (Cummings Worley, 2005)

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Diagnosis

• What is it?
• Who with?
• How is it done?

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Interventions

• Discrepancy
• Theory
• Procedural
• Relationship
• Experimental
• Perspective
• Dilemma
• Structural
• Cultural
• (Blake Mouton, 1964)

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Our chosen intervention

• Transformational change
• Environmental/internal
• Systematic revolutionary
• New paradigm
• Driven from top down
• Continuous learning and change

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Transformational change

• Culture change
• Self design
• Organizational learning and knowledge management

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Culture change

• Schein (1990) model of culture

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Self designing organizations
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Organizational learning and knowledge management

• Organization learning
• Enhance capability to acquire and develop new
  knowledge
• Knowledge management
• Generate, organize and distribute
• Sense making
• Understanding change

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Evaluation

• During and after implementation
• Implementation feedback
• Evaluation feedback
• Problems

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Critique

• Situational differences
• Rational change
• Evidence for improvement
• Biases
• Long term

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References

• http//www2.marksandspencer.com/thecompany/mediace
  ntre/index.shtml
• http//news.bbc.co.uk/
• Cummings, T.G. Worley, C.G. (2005).
  Organization Development and Change (8th ed).
  Ohio South-Western.
• Millward L. (2005-in press), Understanding
  Occupational and Organizational
  Psychology.London Sage PublicationsLtd.