Week 2

1
Week 2

• Attendance
• Who Am I? Due
• Good News!
• Chapter 4
• Gestures Power Point/Extra Credit Quiz
• Body Language/Steering Wheel Videos
• Communication Inventory
• Chapter 5
• Team Building Back to Back
• Flexing Power Point
• Listening Inventory
• Team Building Drawing Bugs
• Inventory writing

2
Improving Personal and Organizational
CommunicationChapter 4
3
Before Class Starts

• Be thinking of how you will answer the attendance
  questionWhat is your biggest pet peeve?

4
The Communication Process

• All organizational communication is on a
  continuum

Impersonal
Interpersonal
5
Impersonal Communication

• One-way information giving process
• Transmit or transfer of information
• Used to give basic information
• company policies, instructions, facts
• Methods include
• memos, letters, e-mail, voice mail, manuals,
  bulletin boards

6
Impersonal Communication

• Advantage
• easy ways to get the word out
• Limitations
• limited feedback from receiver
• understanding of message not known
• timing of message not controlled

7
Interpersonal Communication

• Two-way communication
• Verbal exchange of thoughts or information
  between two or more people
• Descriptions include
• share, discuss, argue, interact
• Formats include
• meetings, interviews, phone calls, traditional
  classes
• Response from receiver necessary for effectiveness

8
Interpersonal Communication

• Advantages
• builds stronger, more personal relationships
• sender can be sure the message was understood
• Limitations
• takes time, often not feasible

9
Rules to Live By

• Make a list of careers where workers work as a
  team
• Make a list of careers where workers work alone
• Which list has more?
• There are very few jobs where workers work alone.

10
Rules to Live By

• Discuss the rules that are necessary for members
  of a team to follow in order for the team to be
  successful
• Draw a picture of what this looks like
• No words!

11
Effective communication is composed of 3 basic
elements

• Sender
• Message
• Receiver

12
(No Transcript)
13
Complex Communication

• Most communications are more complicated
• Messages travel through filters which can alter
  the way your message is understood
• Need to be aware of possible distortions so
  miscommunication can be interpreted

14
Figure 2.2 Diagram of More Complex Communication
Process
15
Communication Filters

• Semantics
• Emotions
• Attitudes
• Language/Culture differences
• Role expectations
• Gender-specific focus
• Nonverbal messages

16
Semantics

• Study of relationship between words and their
  meaning(s)
• We often assume that the words we use mean the
  same things to others, but this assumption can
  create problems.
• Abstract terms are subject to more
  interpretations of meaning
• Example Some words have imprecise meanings and
  can be interpreted in different ways job
  satisfaction, downsizing, and word
  processingothers?

17
Emotionshttp//www.collegeslackers.com/video/angr
y_ford_customer

• Powerful communication filter
• Receivers may think with their emotions
• Strong emotions can prevent reception, or distort
  the strength of a message
• May shift attention from the message content to
  feelings
• Example An angry client can easily ruin
  effective communication.

18
Attitudes

• Negative and positive attitudes can create
  resistance or bias to a message
• Attitude may be based on voice, accent, gesture,
  dress, delivery, mannerisms and/or speakers
  topic
• For example The listener may not like the
  speakers voice and have a hard time listening to
  the intended message, therefore breaking down
  communication.

19
Language and Cultural Barriers

• Language
• English is the dominant language in the global
  marketplace, however.
• Accommodate the needs of those whose first
  language is not English.
• Considerations when using English with non-native
  speakers
• speak slowly, clearly
• avoid slang
• ask if clarification is needed

20
Language and Cultural Barriers

• Culture
• An accumulation of values, forms of expression,
  beliefs, and language
• Shapes one's interpretations of what events mean
• Communication problems can be caused by
  conflicting cultural assumptions

21
Language and Cultural Barriers

• Cultures have different standards for
• how fast you should talk
• how much you should talk
• how long you should pause between ideas
• how long you should wait after someone finishes
  talking before you say something

22
Role Expectations

• Influences how people expect themselves, and
  others, to act
• Two ways they can distort communication
• People may identify others too closely with their
  roles (example Its just the boss again saying
  the same old thing.)
• People use their roles to alter the way they
  relate to others or position power (example
  managers expecting employees to accept what they
  say simply because of their authority.)

23
Gender-Specific Focushttp//www.youtube.com/watch
?vxxtUH_bHBxs

• Learned gender roles can influence the way men
  and women communicate
• Genders conditioned to approach communication in
  different ways
• Males take charge
• Females facilitative and cooperative
• Maybe you have a biased about women in charge or
  maybe you are a man hater and do not want to be
  told what to do by another male in your life.
• Contrary to the comedian..most recent research
  finds the communication styles of men and women
  to be more alike than different.

24
Impersonal.Interpersonal Communication Activity

• Need a volunteer to give out verbal directions
  for drawing a picture
• Need everyone else to get out a blank piece of
  paper
• Get ready to create a picture
• No questions allowed, not even for clarification
• Watch and listen for communication filters that
  may be getting in the way

25
Impersonal.Interpersonal Communication Activity

• Lets try it again.
• You can ask questions this time around.
• Turn your paper over and get ready to draw the
  picture again.
• Which version of the picture was better (using
  impersonal communication or interpersonal
  communication?)
• Hopefully the picture using interpersonal
  communication!

26
Communication Filter Practice

• In your team, read through the following
  scenarios.
• Which filters are getting in the way?
• What might be the result?
• Discuss all points of view.
• Discuss as a whole group in 5 minutes or so.

27
Youre at a Party

• Complete this inventory to determine your
  personality preference.

28
Week 3

• Read the resume, cover letter supplement (pg.
  326-346)
• Begin working on your rough draft of resume and
  cover letter
• Due 6th class
• You will also write a cover letter to a person
  from a job ad you find in the paper or on the
  internet. This is a job you would like to have
  once you have received your degree. If there is
  not a person listed to send resume to use my
  name, Ms. Deb Holst.
• Use the company address listed in the ad for the
  inside address on your cover letter.