CHAPTER 7 Configuring Cisco Unified CME Voice Productivity

1
CCNA Voice 640-461 Cert Guide

• CHAPTER 7
• Configuring Cisco Unified CME Voice Productivity
  Features

2

• Configuring a Voice Network Directory
• Create a name to appear on the screen to
  indicate line using the Router(config-ephone-dn)l
  abel command
• Create a name to appear in the phone directory
  using the Router(config-ephone-dn)name command
• Router(config)ephone-dn 20
• Router(config-ephone-dn)name Joshua Bellman
• Router(config-ephone-dn)label Joshua Bellman
• Router(config-ephone-dn)ephone-dn 21
• Router(config-ephone-dn)name Ruth Hopper
• Router(config-ephone-dn)label Ruth Hopper
• Router(config-ephone-dn)ephone-dn 22
• Router(config-ephone-dn)name Ester Billford
• Router(config-ephone-dn)label Ester Billford
• Router(config-ephone-dn)end

3

• Configuring a Voice Network Directory
• Configuring buttons to ephone-dns
• Configuring the order of names in directory
• Router(config)ephone 1
• Router(config-ephone)button 121 222
• Router(config-ephone)ephone 2
• Router(config-ephone)button 122 223
• Router(config-ephone)ephone 3
• Router(config-ephone)button 123 221
• Router(config-ephone)telephony-service
• Router(config-telephony)directory
  last-name-first
• Router(config-telephony)directory entry 1 1599
  name Corporate Fax
• Router(config-telephony)reset all
• Router(config-telephony)end

4
(No Transcript)
5
(No Transcript)
6
(No Transcript)
7
(No Transcript)
8
(No Transcript)
9
(No Transcript)
10

• Configuring Call Forwarding
• Forward all calls
• Forward if busy
• Forward max-length
• Forward night-service
• Forward no answer
• Forward all calls on either line if it is a
  dual-line ephone-dn regardless of phone status
• Forward calls only if line is in use. Call
  waiting will still function if it is a dual-line
  ephone-dn
• Allow only a maximum number of digits when
  forwarding a call (extension length). Stops call
  transfer from outside to inside to outside

11
(No Transcript)
12

• Configuring Call Forwarding continued
• Forward all calls to a night service attendant
  Router(config-ephone-dn)call-forward
  night-service 98251000
• Forward calls after a set time (number of rings)
  to another extension (use timeout command)
  Router(config-ephone-dn)call-forward noan 5000
  timeout 25
• Forward all calls if busy
  Router(config-ephone-dn)call-forward
  busy 5000
• Note 5000 may be an answering machine or
  another extension.

13
(No Transcript)
14
(No Transcript)
15
(No Transcript)
16

• Configuring Call Transfer
• Full-consult H.450.2 / SIP call transfers using
  a second line if available, fallback is
  Full-blind if unavailable
• Local-consult Works as Full-consult but is
  Cisco proprietary
• Full-blind Forward without consult using
  H.450.2 or SIP
• Can be configured globally or locally
• Configure transfer pattern to limit call
  forwarding
• Router(config)telephony-service
• Router(config-telephony)transfer-system
  full-consult
• Router(config-telephony)ephone-dn 2 dual-line
• Router(config-ephone-dn)transfer-mode full
• Router(config-ephone-dn)telephony-service
• Router(config-telephony)transfer-pattern 5
• Router(config-telephony)transfer-pattern 9..

17
(No Transcript)
18
(No Transcript)
19
(No Transcript)
20
(No Transcript)
21
(No Transcript)
22
(No Transcript)
23

• Configuring Call Park (On-Hold)
• Can use any unused ephone-dn slots
• Can be set to use specific ephone-dn slots
• Router(config)ephone-dn 50
• Router(config-ephone-dn)number 3000
• Router(config-ephone-dn)name Maintenance
• Router(config-ephone-dn)park-slot
• Router(config-ephone-dn)ephone-dn 51
• Router(config-ephone-dn)number 3001
• Router(config-ephone-dn)name Engineering
• Router(config-ephone-dn)park-slot timeout 60
  limit 10 recall

24
(No Transcript)
25
(No Transcript)
26

• Configuring Call Park (On-Hold)
• Options for the park-slot option
• reserved-for can be reserved for the directory
  number entered
• timeout number of seconds CME waits before
  notification that a call is still parked
• limit limits the number of timeout intervals
  after which the call is disconnected
• notify notifies a different dn in addition to
  the originating dn that the call is parked when
  the timeout period is reached
• only used with the notify command to specify
  that only the specified dn will be notified and
  not the originator when the timeout is reached
• recall causes the call to return to the
  original phone that parked the call after the
  timeout period has expired
• transfer causes the call to transfer to a
  specific dn after the timeout period has expired
• alternate allows the call to be transferred to
  an alternate dn should the first be in use
• retry sets the amount of times CME should cycle
  through the timeout period attempting to transfer
  the call

27

• Configuring Call Park (On-Hold)
• To answer a parked call
• Dial directly into the parked slot
• Press the PickUp softkey and dial the park
  number
• From the parking phone press the PickUp softkey
  and press the to recall the parked call

28
(No Transcript)
29
(No Transcript)
30
(No Transcript)
31

• Configuring Call Pickup
• When staff is limited (nights, weekends,
  holidays) one phone may pickup calls for multiple
  extensions
• Router(config)ephone-dn 1 dual-line
• Router(config-ephone-dn)pickup-group 5509
• Router(config-ephone-dn)ephone-dn 2 dual-line
• Router(config-ephone-dn)pickup-group 5509
• Router(config-ephone-dn)ephone-dn 3 dual-line
• Router(config-ephone-dn)pickup-group 5509
• Router(config-ephone-dn)ephone-dn 4 dual-line
• Router(config-ephone-dn)pickup-group 5510
• Router(config-ephone-dn)ephone-dn 5 dual-line
• Router(config-ephone-dn)pickup-group 5510
• Router(config-ephone-dn)ephone-dn 6 dual-line
• Router(config-ephone-dn)pickup-group 5510

32
(No Transcript)
33
(No Transcript)
34
(No Transcript)
35

• Configuring Intercom
• Can broadcast out to many phones in the group
  using the speakerphone (example Mr. Clark you
  have a call on 6000.)
• Can be configured for a speed-dial number using
  a character that cannot be dialed (A100) or a
  dial able extension (7777).
• Router(config)ephone-dn 80 dual-line
• Router(config-ephone-dn)number A100
• Router(config-ephone-dn)intercom A101 label
  Manager
• Router(config-ephone-dn)ephone-dn 81 dual-line
• Router(config-ephone-dn)number A101
• Router(config-ephone-dn)intercom A100 label
  Assistant
• Router(config-ephone-dn)ephone 1
• Router(config-ephone)button 280
• Router(config-ephone)reset
• Router(config-ephone)ephone 2
• Router(config-ephone)button 281
• Router(config-ephone)reset

36

• Configuring Intercom continued
• Options
• barge-in Places any existing call on hold and
  proceeds to use intercom function
• no-auto-answer Causes the phone to ring rather
  then auto-answer on speakerphone
• no-mute Causes the intercom to answer with
  un-muted speakerphone rather then muted

37
(No Transcript)
38
(No Transcript)
39

• Configuring Paging
• Can group together phones in a paging group or
  multiple groups
• Uses speakerphone to broadcast message
• Router(config)ephone-dn 80
• Router(config-ephone-dn)number 5555
• Router(config-ephone-dn)paging
• Router(config-ephone-dn)ephone-dn 81
• Router(config-ephone-dn)number 5556
• Router(config-ephone-dn)paging
• Router(config-ephone-dn)ephone 1
• Router(config-ephone)paging-dn 80
• Router(config-ephone)ephone 2
• Router(config-ephone)paging-dn 80
• Router(config-ephone)ephone 3
• Router(config-ephone)paging-dn 81
• Router(config-ephone)ephone 4
• Router(config-ephone)paging-dn 81

40

• Configuring Paging continued
• Dial 5555 for group 80
• Dial 5556 for group 81
• Dial 5557 for both groups

41
(No Transcript)
42
(No Transcript)
43
(No Transcript)
44
(No Transcript)
45

• Configuring After-Hours Call Blocking
• Can block by day, date or time
• Can block by pattern (only local calls after
  normal business hours)
• Can be configured with an override PIN (Personal
  Identification Number) if working after normal
  business hours
• Router(config)telephony-service
• Router(config-telephony)after-hours day mon
  1700 800 Router(config-telephony)after-hours
  day tue 1700 800 Router(config-telephony)after-
  hours day wed 1700 800 Router(config-telephony)
  after-hours day thu 1700 800 Router(config-telep
  hony)after-hours day fri 1700 0000
• Router(config-telephony)after-hours day sat
  0000 0000
• Router(config-telephony)after-hours day sun
  0000 0000
• Router(config-telephony)after-hours date dec 25
  0000 0000
• Router(config-telephony)after-hours day jan 1
  0000 0000 Router(config-telephony)after-hours
  block pattern 1 91. Router(config-telephony)af
  ter-hours block pattern 2 9011T
• Router(config-telephony)after-hours block
  pattern 3 91900. 7-24

46

• Configuring After-Hours Exemption
• Can be exempt from all but 7-24 block
• Can be exempted by PIN (Personal Identification
  Number)
• Configurable amount of time for exemption
• Default timeout for login is 60 minutes
• Router(config)ephone 1
• Router(config-ephone)after-hours exempt
• Router(config-ephone)ephone 2
• Router(config-ephone)pin 1234
• Router(config-ephone)ephone 3
• Router(config-ephone)pin 4321
• Router(config-ephone)telephony-service
• Router(config-telephony)login timeout 120 clear
  2300
• Router(config-telephony)reset all

47
(No Transcript)
48
(No Transcript)
49
(No Transcript)
50
(No Transcript)
51

• Configuring CDRs and Call Accounting
• Configure buffer (from router memory)
• Configure time CDRs (Call Detail Records) are
  kept in minutes
• Configure maximum number of records (CDRs) kept
  
• Router(config)logging buffered 512000
• Router(config)dial-control-mib retain-timer
  10080
• Router(config)dial-control-mib max-size 700
• Router(config)show logging
• Set to 512K bytes of memory
• Set to 10080 minutes (seven days) of records
• Set to a maximum of 700 call records

52
(No Transcript)
53

• Configuring CDRs and Call Accounting Syslog
• Send all CDRs to a syslog server
• Can use a syslog server such as Kiwi
• Router(config)gw-accounting syslog
• Router(config)logging 222.2.2.2

54
(No Transcript)
55

• Configuring CDRs and Call Accounting Codes
• Codes can be configured and entered from the
  phone to streamline accounting.

56

• Configuring Music on Hold (MoH)
• Can be recorded media
• Royalties are necessary!
• File format must be 8KHZ, 8-bit mono u-Law into
  a WAV or AU format
• Router(config)telephony-service
• Router(config-telephony)moh MusicOnHold.wav
• Router(config-telephony)multicast moh 239.1.1.55
  port 2222
• Router(config-telephony)tftp-server
  flashMusicOnHold.wav
• Router(config-telephony)ephone 1
• Router(config-ephone)multicast-moh

57
(No Transcript)
58
(No Transcript)
59
(No Transcript)
60

• Single Number Reach
• Forward your calls to your cell
• Forward your calls to your home
• One number will reach you!

61
(No Transcript)
62
(No Transcript)
63
(No Transcript)
64

• Enabling the CME GUI
• GUI (Graphical User Interface) is placed in
  router flash memory
• Holds all files necessary to access CME user
  interface
• Must have necessary permissions (Date, Time, dn
  ephones)
• Must have a path to destination
• Use the command Routerdir flashgui to view
  contents of the sub-directory
• Must have a http path
• Router(config)ip http server
• Router(config)ip http secure-server
• Router(config)username cisco privilage 15 secret
  cisco
• Router(config)ip http authentication local
• Router(config)ip http path flash/gui
• Router(config)line vty 0 4
• Router(config-line)login local
• Router(config-line)transport input telnet ssh
• Router(config-line)telephony-service
• Router(config-telephony)web admin system name
  cisco secret 0 cisco

65
(No Transcript)
66
(No Transcript)
67
(No Transcript)
68
End of Chapter 7