EMOTIONAL INTELLIGENCE

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• EMOTIONAL INTELLIGENCE

It is with the heart that one
sees rightly what is essential is invisible
to the eye.
Antoine De Saint- Exupery, The Little Prince
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What is emotion ?

• Any agitation or disturbance of mind,
  feeling, passion any vehement or excited
  mental state.

Oxford Dictionary

• Anger, sadness, fear, enjoyment, love,
  surprise, disgust, shame

• Feeling your emotions isnt a sign of
  weakness.

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• Anyone can become angry-that is easy. But to
  be angry with the right person, to the right
  degree, at the right time, for the right purpose,
  and in the right way-that is not easy.
• -Aristotle

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I.Q. (Intelligence Quotient)

• A number that shows the rating of a person's
  intelligence. It is found by dividing the mental
  age, as shown in tests, by the actual age (16 is
  the largest age used) and multiplying it by 100.
• Intelligence Test
• Any test used to measure mental development.
  Most intelligence tests include tasks involving
  memory, reasoning, definitions, numerical
  ability, and recalling facts.

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What Is EI?

• E. I. (as defined by World Book) the ability to
  understand oneself and to empathize with others.
• Ex. The phrase emotional intelligence was coined
  to describe qualities like understanding one's
  own feelings and the regulation of emotion in a
  way that enhances living.

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MODELS

• The Mayer-Salovey
• Goleman

The Mayer-Salovey Model
The Mayer-Salovey model defines emotional
intelligence as the capacity to understand
emotional information and to reason with
emotions.
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The Mayer-Salovey

• They divide emotional intelligence abilities into
  four areas -- in their four branch model
• The capacity to accurately perceive emotions.
• The capacity to use emotions to facilitate
  thinking.
• The capacity to understand emotional meanings.
• The capacity to manage emotions.

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Goleman

• Goleman adopted Salovey's definition which
  divides emotional intelligence into the following
  five emotional competencies
• The ability to identify and name one's emotional
  states
• The capacity to manage one's emotional states
• The ability to enter into emotional states
  associated with a drive.
• The capacity to read, be sensitive to, and
  influence other people's emotions.
• The ability to enter and sustain satisfactory
  interpersonal relationships.

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Measures of Emotional Intelligence

• There are two methods of measuring Emotional
  Intelligence
• Self-report measures of EI
• Ability-based measures of EI

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Self-report measures of EI

• The Emotional Intelligence Appraisal measures
• Personal competence
• Self-Awareness
• Self-Management
• Social competence
• Social Awareness
• Relationship Management
• -Using awareness of one's own emotions

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Ability-based measures of EI

• Experiential Area
• Perceiving Emotions Branch
• Facilitating Thinking Branch
• Strategic Area
• Understanding Emotional Meaning Branch
• Managing Emotions Branch

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Your attitude is the primary measure of emotional
intelligence

• Gratitude
• Self-Awareness
• Adaptations
• Optimism

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Some facts

• IQ gets you the interview. EQ gets you the
  job.
• Without EQ, IQ will always fall short.
• Misconceptions EI does not merely mean being
  nice.

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• EI refers to the capacity for recognizing our
  own feelings and those of others, for motivating
  ourselves and for managing emotions well in
  ourselves and in our relationships.

Daneil Goleman
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Emotional Hijacking

• Life is a comedy for those who think and a
  tragedy for those who feel.
• Horace
  Walpole

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Emotional Blankness

• Emotional flatness called alexithymia
• a for lack
• lexis for word
• thymos for emotion

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Two Different Kinds of Intelligence

• Rational - thinks
• Emotional - feels

Harmonize head and heart
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Intelligence

• Intellectual
• Emotional

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Five domains of EI

• Knowing ones emotions
• Managing emotions
• Motivating oneself
• Recognizing emotions in others
• Handling relationships

Salovey
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The Components of EI

• Personal competence
• These competencies determine how we manage
  ourselves. 

• Social competence
• These competencies determine how we manage
  others. 

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Personal Competence

• Self-awareness
• Knowing ones internal states, preferences,
  resources and intuitions. 
• Emotional Awareness
• Accurate Self-assessment
• Self-confidence

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Personal Competence

• Self-regulation
• Managing ones internal states, preferences and
  resources. 
• Self-control
• Trustworthiness
• Conscientiousness
• Adaptability
• Innovation

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Personal Competence

• Motivation
• Emotional tendencies that guide or facilitate
  reaching goals. 
• Achievement Drive
• Commitment
• Initiative
• Optimism

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Social Competence

• Social skills
• Adeptness at inducing desirable results from
  others.
• Influence
• Communication
• Conflict Management
• Leadership
• Change Catalyst
• Building Bonds

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Social Competence

• Empathy
• Awareness of others feelings, needs and
  concerns.
• Understanding Others
• Developing Others
• Service Orientation
• Leveraging Diversity
• Political Awareness

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Behavioral Skills

• Non Verbal
• Eye contact
• Facial expressions
• Tone of voice
• Gesture

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Behavioral Skills

• Verbal
• Clear request
• Responding effectively to criticism
• Resisting negative influence
• Listening / Helping others

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Emotional Intelligence at work

• Better emotional self-awareness
• Less aggressive behavior
• Better frustration tolerance
• Better anger management
• Reduced stress levels
• Able to focus on task
• Improved empathy
• Understanding others perspective