“E-mail Etiquette (Netiquette)”

1
E-mail Etiquette (Netiquette)

• By Chris Pirillo
• Presented by Thi Nguyen

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Introduction

• Caps Lock
• Angry E-mails
• Short Content
• Emoticons
• Forward Messages
• Signature
• Conclusion

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Caps Lock

• One of the biggest mistakes people make is to
  type with their caps lock on.
• Caps lock should only be used for headings and/or
  titles in your messages, or even to emphasize
  certain words.
• Using all caps may give the recipient an
  impression that you are yelling at them.

4
Angry E-mails

• When you are upset with someone, the last thing
  you should do is write them an e-mail message.
• It is even worst to send angry e-mail in a
  business context.

5
Short Content

• If you can explain something in three words, than
  explain it in three words.
• People are less likely to read an e-mail that
  contains several paragraphs.
• Do not send out the entire text from a web page
  if it isnt necessary. Instead, include a link to
  that web page.
• Make sure that there are no run-on sentences.

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Short Content Cont.

• Use blank lines to separate your paragraphs.
• Stay clear of tabs, because different e-mail
  programs can show tab stops differently onscreen.
• Use spaces to indent something, but indenting the
  first line of each paragraph is unnecessary.
• Do not reply to e-mails with one-word answers or
  questions.

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Emoticons

• Sometimes you may think you are being funny (or
  serious) in your writing, but it may come across
  differently to the reader.
• Ensure the readers by using emoticons, also known
  as smileys.
• There are thousands of combinations.
• ? ?

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Forward Messages

• When forwarding a message, strip all the
  extraneous information and characters from it
  beforehand.
• It cuts down the size of the message and makes it
  easier to read.
• It is a form of common e-courtesy

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Signature

• The signature is the last part of the message the
  receiver will read.
• Keep signature files down to 4-6 lines.
• The signature typically includes your name,
  title, and contact information.
• Theyre perfect for conveying important
  information, but should remain short and sweet.

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Conclusion

• When composing e-mails, you should keep these
  main points in mind.
• Effective communication is the key to success.
• QUESTIONS?!