Email Provider

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Email Provider Selection Tips
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• Business email has become more mission critical
  than a business phone. Before deciding on an
  email provider, make sure you address the most
  important aspects of email hosting. Build an
  at-a-glance snapshot of potential providers with
  our email hosting provider comparison worksheet.

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Evaluate an Email Service Provider for
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Support Structure

• You dont want to face a 3 a.m. email issue
  without immediate access to your email service
  provider. Avoid tiered email support. You dont
  want to go through multiple reps before finally
  speaking with a technical resource to actually
  fix your problem. Support based in other
  countries can create language difficulties or
  time zone anomalies affecting your ability to
  effectively communicate with your email provider.

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Dont settle for anything less than live,
around-the-clock, dedicated admin support.
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Security

• An email provider is responsible for ensuring the
  privacy and safety of your email data. Data
  centers should incorporate a multi-authentication
  system to control physical access. Your email
  provider should supply standards-based encryption
  and protections to keep email safe from threats.
  Ensure a potential email provider practices IP
  hygiene to keep your business email out of
  recipients spam folders. Email providers who
  allow bulk email have issues with blacklisted IPs
  causing email you send to be treated as spam by
  recipients IPs.

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Ask for details about an email provider's spam,
virus, and security policies.
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Uptime

• For businesses that rely on email for
  communication, downtime means work comes to a
  standstill. Uptime guarantees are essential. They
  represent the email service providers level of
  dedication to keeping your business up and
  running. Legitimate email providers set specific
  uptime guarantees with financial penalties.
  Review the Service Level Agreement (SLA) for
  conditions around uptime. Not understanding how a
  provider handles uptime can result in extended
  periods of downtime with no motivation for a
  provider to work around the clock for a
  resolution.

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Look for a clearly stated SLA with stiff
consequences for downtime.
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Feature Set

• Picking a low-cost email provider with stripped
  down features can hamper employees productivity.
  Selecting an overly feature-rich email system may
  mean overpaying for features only a few employees
  really use. Choose an email provider that offers
  a choice of email platforms to avoid using
  mulitple providers for email-related services. As
  you evaluate email products, consider your legacy
  email platform and how it will impact your
  migration experience.

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Find email providers with multiple email
platforms and related services.
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Price

• Some email providers conceal hidden fees and
  inflexible contracts behind attractive
  introductory rates. Email is mission-critical.
  Skimping on service to save money can lead to
  unreliable delivery, virus attacks, or excessive
  downtime. Pricing research should include asking
  about contract terms and penalties for
  cancellation. Be wary of long-term contracts with
  heavy fines for early cancellation. Look for
  month-to-month billing and no-questions-asked
  cancellations.

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Knowing that customers can cancel anytime keeps
your email provider constantly working for your
business.
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