QMS Orientation Top Level Breakdown

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QMS OrientationTop Level Breakdown

• This slide show gives you an overview of how the
  VSE Quality Management System (QMS) is organized
  and integrated.
• To advance each slide, wait until the advance
  button appears and then left mouse click
  once.

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Customer Satisfaction

• The ultimate goal of any business is to satisfy
  the customer. This can be accomplished in many
  ways. One method is to institute a management
  system that will help ensure success.

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Customer Satisfaction
Is the ultimate goal of any business.
What is needed to accomplish this goal?
A Quality Management System (QMS).
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What is a QMS?

• A Quality Management System (QMS) is a sequence
  of planned activities carried out in order to
  accomplish a set goal or policy. The attainment
  of this goal should result in the satisfaction of
  the quality related expectations of the customer.

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Customer Satisfaction
Quality Management System
What is needed to establish a QMS?
A Quality Policy.
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VSE Quality Policy

• VSE Corporation, through the effective use of
  our continuously improving Quality Management
  System, is committed to provide quality products
  and services that meet the needs, expectations
  and requirements of all of our customers at a
  fair price.

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Customer Satisfaction
Quality Policy
How do you know you have accomplished the
Policy?
Through the attainment of several objectives.
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VSE Quality Objectives

• Continuously improve the Quality Management
  System through employee involvement process
  improvement.
• Provide quality products and services that meet
  all of our customer requirements, needs, and
  expectations at a fair price.

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Customer Satisfaction
Quality Policy
Quality Objectives
How do you control the attainment of these
objectives?
Through a documented Quality Manual PMT
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VSE Quality Manual/PMT

• The Quality Manual identifies the detailed
  sequence of quality related activities necessary
  to produce products and services that meet
  customer requirements.
• These same quality related activities are also
  graphically displayed by a document called the
  Process Mapping Tree (PMT).
• Both the Quality Manual and the PMT are organized
  and laid out in the exact same sequence.

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Customer Satisfaction
Quality Policy
Quality Objectives
Quality Manual
How is the Quality Manual/PMT organized?
By Core Processes.
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Core Processes

• The Quality Manual and the PMT are both defined
  by seven (7) core processes.
• As displayed by the PMT or the Quality Manual,
  these seven core processes define the VSE
  Business Cycle.

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Customer Satisfaction
Quality Policy
Quality Objectives
Quality Manual
Core Processes
What are the seven (7) core processes?
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Process Mapping Tree
Core Processes
No.2 Contract Review
No.3 Project Planning
No.1 Proposal Preparation
No.5 Verification Validation
No.4 Project Execution
No.6 Product Delivery
No.7 QMS Control
Each Core Process is Further Broken Down into
Procedures or GPMs.
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Procedures and GPMs

• Each Process is further divided into Procedures
  or General Policy Memorandums (GPMs). For the
  most part, these documents are considered
  corporate level and are used by all Divisions.
• These documents describe When, Who, and How
  detailed activities are accomplished.
• Consistency and repetition are key elements that
  enable you to produce quality products and
  services.

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As shown by the PMT, core process 1.0 is made up
of several activities. Also shown are the
references to procedures and GPMs.
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Work Instructions

• Some Procedures and GPMs are further divided into
  Work Instructions. Work Instructions can be
  written at the corporate level or at the local
  Division level.
• These documents describe in more detail HOW
  activities are accomplished for an individual
  activity. There may be more than one work
  instruction for each procedure/GPM depending on
  HOW much detail is required.
• Local Division level work instructions are
  owned and maintained by the appropriate
  Division.

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You have now seen how the entire Quality
Management System is organized. Each component of
the system is like a single link in a chain
working together to carry the load of customer
satisfaction
Lets review the same cycle from the top
(customer satisfaction) to the bottom (work
instructions).
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Customer Satisfaction
Quality Management System
Quality Policy
Quality Objectives
Quality Manual Or PMT
Core Processes
Daily Work Cycle
GPM
Procedure
Work Instruction
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Now Lets see that same cycle in reverse order
from the bottom (work instructions) to the top
(customer satisfaction).
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Customer Satisfaction
Quality Management System
Quality Policy
Quality Objectives
Quality Manual Or PMT
Core Processes
Daily Work Cycle
GPM
Procedure
Work Instruction
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VSE Quality Management System (QMS)
Thanks for Taking the Tour.
In the words of the Jedi Master, Yoda Pass
on What You Have Learned.