Contemporary Management: Issues and Challenges

1
Contemporary Management Issues and Challenges

• Quality Management
• Meeting customers requirements
• Commitment by senior management and all employees
• Continuous improvement
• Planning quality into products and processes
• Teams
• Employee involvement and empowerment
• Recognition
• Benchmarking
• Certification (ISO)
• Six sigma

2
Contemporary Management Issues and Challenges

• Customer Focus
• CASA/SME CIM Wheel

3
Contemporary Management Issues and Challenges

• Information Technology
• Computers and Microprocessors
• Internet
• Engineering Functions Design, Manufacturing
• Business Practice Supply Chain, e-Business
• Project Management
• Complex systems
• Dynamic
• Globalization

4
Contemporary Management Successful Executives

• Chester Barnard (telecommunications executive)
• Functions of the Executive
• Alfred P. Sloan (GM)
• Annual styling changes
• Pricing structure
• Walt Disney (Walt Disney)
• Treating customers as guests
• Thomas Watson Jr. (IBM)
• Service
• Customer satisfaction

5
Contemporary Management Successful Executives

• Admiral Zumwalt (Navy)
• People will respond well to being treated as
  grownups
• Bill Hewlett Dave Packard (HP)
• Management by walking around
• Sam Walton (Walmart)
• Driving costs out of the merchandising system
• Bill Gates (Microsoft)
• Range of products
• Jack Welch (GE)
• innovative management strategies and leadership
  style

6
Contemporary Management Famous Authors

• Peter Senge
• The Learning Organization
• Systems thinking
• Personal mastery
• Mental models
• Building shared vision
• Team learning

7
Contemporary Management Famous Authors

• Steven Covey
• The Seven Habits of Highly Effective People
• Habit 1 Be Proactive Principles of Personal
  Vision
• Habit 2 Begin with the End in Mind Principles
  of Personal Leadership
• Habit 3 Put First Things First Principles of
  Personal Management
• Habit 4 Think Win/Win Principles of
  Interpersonal Leadership
• Habit 5 Seek First to Understand, Then to be
  Understood Principles of Empathetic
  Communication
• Habit 6 Synergize Principles of Creative
  Communication
• Habit 7 Sharpen the Saw Principles of Balanced
  Self-Renewal

8
Contemporary Management Famous Authors

• Tom Peters
• In Search of Excellence Lessons from America's
  Best Run Companies
• 1) A bias for action,
• 2) Staying close to the customer,
• 3) Autonomy and entrepreneurship,
• 4) Productivity through people,
• 5) Hands-on, value driven,
• 6) Stick to the knitting,
• 7) Simple form, lean staff, and
• 8) Simultaneous loose-tight properties.

9
Contemporary Management Famous Authors

• Michael Hammer
• Re-engineering the corporation
• Scott Adams
• Dilbert comic strip
• Michael Porter
• Strategic Management and Strategy Theory
• Peter Drucker
• Management By Objectives
• Thomas Friedman
• The World Is Flat A Brief History of the
  Twenty-First Century

10
Discussion Questions

• Compare the impacts of Industrial Revolution with
  the Information Revolution.
• Could you identify some other issues and
  challenges faced in todays engineering
  management fields?
• Could you identify some other famous authors who
  are influencing management practices of today?