BMC Performance Manager Portal 2.3 /2.4

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BMC Performance Manager Portal 2.3 /2.4

• July 2006

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Agenda

• The Past History of BPM
• The Present Whats New
• The Future What is coming in 2.4
• Reporting
• QA
• Demo

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Lets walk through a little history
2004
HELP!!!

• Our customers (and the market) told us
• Systems management products are too complex
• My environment is getting more complex
• Im getting more stuff to do but no more staff
• Make my life easier

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We listened

• BMC Performance Manager still brings you the best
  of both worlds
• with a hybrid approach
• Fully supported agent, KMs, and custom PSL
• An integrated Portal with remote monitoring
  solutions
• All the data in one place
• and a route to BSM
• Business Service Management is our passion
• BMC Performance Manager Portal is your path to
  get there

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BMC ApproachThe Next Step in Management Evolution
A single, integrated solution that brings
together the robustness of PATROL classic with
the ease of use and implementation of PATROL
Express.
Enterprise Event Integration
Service Level Management
Advanced Troubleshooting
Value
Administration Configuration
Intelligent Automation
Performance Monitoring
Up/Down Detection
Capabilities
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BMC Performance Manager Architecture
Web Browser
Service Impact Manager Portal
BMC Performance Manager Portal
Other Portals
Tier 1 - Portal
BMC Portal
Remote Service Monitoring
Tier 2 RSM(s)
Agent-less Managed node
Tier 3 Managed Nodes
BMC Performance Manager Agents
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Setting up MonitoringMonitoring Hierarchy
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Event Management

• Thresholds
• Define criteria for OK, Warning and Critical
  status
• Use Element Profiles to set baselines to apply
  across multiple elements
• Notification
• Set up rules that specify who receives
  notification when thresholds are violated
• Notifications types include Email, wireless
  device SNMP
• Integrates with AlarmPoint, SIM, BEM, 3rd party
  Event Managers
• Blackouts
• Scheduled intervals of time when monitoring is
  not desirable (maintenance windows)
• Set globally or at element level
• Allows recurrences (daily, weekly, monthly,
  yearly)

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How To Upgrade?
1.1
1.2
Upgrade Paths
2.3
2.4
PATROL Express 3.0.02
2.1
2.0
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BMC Performance Manager Portal Roadmap
Q2 2006
Q3 2006
Q1 2006
Q4 2006
Q1 2007
Q2 2007
Calendar Quarters
BMC Performance Manager Portal 2.1
BMC Performance Manager Portal 2.3
BMC Performance Manager Portal 2.4
High Availability Improved clustering Pluggable
Solutions SDK PATROL Integration Data in one
place Reporting
Focus on Solutions Extend Infra Mgmt Deliver App
Mgmt BSM Integration Cross launch / SSO
BMC Performance Manager Reporting 2.0
BSM Integration CMDB 2.0 read Focus on Large
Environments Mass configuration Data
access Reporting
Committed Dates
Preliminary Dates
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BMC Performance Manager 2.3

• Themes
• Large Environment Support
• Mass Configuration Bulk changes
• BMC Atrium CMDB integration
• BSM Proactive Incident Problem Management
• Data Access
• Unlimited access to parameter data

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Large Environment Support

• Element Profiles
• Defines a baseline configuration for multiple
  elements
• Speeds configuration and change management across
  multiple elements
• Bulk configuration and CLI
• Command line interface to add/delete elements
• Batch Import of Elements from delimited file
  source (.csv)
• Requests elements Monitoring Info
• Custom Notifications
• Build notifications to fit IT/Corporate standards
• Define default templates using tokens and custom
  text

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Password Management

• Shared Credentials secures and eases
  user/password entries

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Profiles Password Management

• Element Profile

• Credentials

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Event Notifications

• Custom Notifications

Build your own notifications with dynamic tokens
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BSM/CMDB Integration

• Proactive Incident and Problem Management
• BMC Atrium CMDB
• Leverage discovery results when setting up
  monitoring
• Start monitoring with BPM immediately by checking
  one or many systems on the discovered list
• Stay in Sync - BPM reconciles its configured
  servers with CI assets in the CMDB
• Service Impact Manager integration
• Facilitates creation of service models in
  existing BPM environments
• Associate an infrastructure events impact on
  critical applications and systems
• Cross launch integration
• Jump to the causal event in BPM from other CMDB
  enable products
• (Remedy Help Desk, TM ART, SIM, and more to come)

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BSM Integration

• CMDB Discovery

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Cross Launch

• CMDB-CI Viewer

• BMC Impact Explorer

• Remedy Service Desk

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Charts, Views, Reports

• Health-At-A-Glance view
• Graphical view of the health of a system over
  time
• See alert status, key parameters, and active
  events in a single view
• Top n Views
• Point in time look at top/bottom resource
  consumers across the environment
• Quickly find top/bottom CPU, Memory and Disk
  consumers more
• License Usage Reports
• Summary and detailed report of solution
  deployment in the Portal

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Reporting Health at a Glance
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Reporting Top N
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Reporting Licensing Information
Summary Report
Detailed Report
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Whats New Improved Usability PATROL
Integration

• Permission management enhancements
• Easier permission and rights management with new
  top level inheritance model
• Process Monitoring enhancements
• User-triggered Discovery features easier process
  monitoring capabilities
• Improved PATROL KM integration
• Detailed report provides parameter-by-parameter
  information on what's changed by add/refresh
• Synchronize thresholds via CLI command
• Install and Configuration Tool
• Out of the box troubleshooting and management
  tools
• Quickly zips up log files, easy view install log,
  and graphical maintenance for the embedded Oracle
  instance

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Performance Manager Solutions Available in
2.3.00
BMC Performance Manager Express for Databases
2.3.00 For Servers 2.3.00 for Mail Servers
2.3.00 for Universal Devices 2.3.00 for Web
Application Servers 2.3.00 for Web Servers
2.3.00 for Lightweight Protocols 2.3.00 for HW by
Sentry Software 2.2.00
BMC Performance Manager For Business Applications
2.1.00 for Citrix Presentation Server 2.3.00 for
Databases - DB2 UDB 2.3.00 for Databases - Oracle
2.3.00 for Databases - MS SQL 2.3.00 for
Databases - Sybase 2.3.00 for Servers 2.3.00 for
Virtual Servers 2.1.01 For WebSphere App Server
2.4.10
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Performance Manager Solutions Available in
2.3.00
BMC Performance Manager Integration with PATROL
for DB2 Universal Database 6.6.0 for Microsoft
SQL Server 4.2.20 for Oracle 8.8.10 for Sybase
10.4.10 Internet Server Management 6.3.00 for
Microsoft Exchange Servers 5.2.00 for OpenVMS
2.7.00 for Microsoft Windows Servers 3.2.20 for
UNIX and Linux 9.3.00 for Log Management
2.2.00 for Siebel 3.6.00 for Virtual Servers
2.1.01 for Websphere MQ 4.4.00
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Data Access (2.3)

• Data Export
• Simultaneous write of Portal data into your own
  Oracle DB or file
• Managed by a simple properties file take all or
  a subset of data
• Data organized to a flat schema for easy queries
  and reporting
• Data extract
• Command line interface to request element,
  application and parameter data

BMC Portal
WEB
RSM
Remotely Managed Nodes
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BMC Performance Manager -Event Integrations
BPM Events integrate to 3rd Party Event Mgrs via
SNMP
BPM Events integrated with other BMC products via
SNMP and IIWS
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Extensibility - Building/Customizing Your Own
Solution

• Extending BMC Performance Manager
• Performance Manager Editor (PME) - An
  easy-to-use, wizard-driven web interface to
  extend the BMC Performance Manager
  capabilities/edit custom solutions
• Software Developers Kit (SDK) - Build a new
  application class or an entire solution
• Fully documented, JAVA-based to quickly and
  easily write Java code to extend monitoring as
  needed
• XML based to leverage existing collectors
• Leverage the fully documented SDK to create new
  Performance Manager Solutions
• Java-based SDK allows you to create new
  collectors and application classes (remote
  actions, perform dynamic configuration, create
  custom help files, annotate data points, run
  reports, etc.)
• Contains APIs that provide Java class libraries
  and tools to build your own solutions/app classes
  using standard protocols (ie. SSH, PerfMon,
  RSTATD, WMI, Telnet, etc.)
• The dev kit includes tools to generate the PAR
  (solution) file
• A single file simplifies packaging and
  installation

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BMC Performance Manager 2.4Coming in May

• Themes
• PM Solution Enablement
• Expand native remote solutions
• More robust features for existing solutions
• Introducing new solutions
• Enterprise Reporting
• Enterprise solution for customized reporting
  needs
• BSM enablement and integration
• Application support for CMDB integration
• Improved cross launch and service management
  integration

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Features
BMC Performance Manager 2.4
Customer Demand

• Oracle 10g / Solaris 10 Portal Infrastructure
  Support
• Solution Enablement Support Features
• Improved hierarchy and container grouping
• Manual instance deletion capability
• Performance improvements and connection mgmt
• Patrol Integration support for local
  customizations (ie. local threshold settings)
• New Crystal-based enterprise reporting solution
• Read/Write App/DB solutions from BMC Atrium CMDB

BSM Integration
Reporting
Solution Enablement
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BMC Performance Manager 2.4

• Features
• Enterprise Reporting
• Continuous Data Export
• Custom Oracle DB can be used as a data source for
  Crystal Reports or other 3rd party reporting
  tools.
• Continuous Improvements
• Log File Monitoring Search criteria
  improvements
• Text Log
• Event Logs

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BMC Performance Manager 2.4
NEW Features

• Element Profiles
• Override Profile
• Threshold specific modifications

• Element Profile vs Override

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BMC Performance Manager 2.4

• NEW Features
• Continuous Improvements
• Log File Monitoring
• Search criteria
• improvements
• Windows Event Logs

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BMC Performance Manager 2.4

• NEW Features
• Continuous Improvements
• Log File Monitoring
• Search criteria
• improvements
• Text log files

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BMC Performance Manager 2.4

• NEW Features
• BSM enablement and integration
• BMC Atrium CMDB integration
• BMC Performance Manager writes System, Database,
• Application, Disks and File System
  configuration items
• into the CMDB
• BMC Transaction Management Application Response
  Timer (TM-ART)
• Display web application performance metrics
  directly into the
• Portal via a remote solution (NO AGENT
  Needed)
• BMC Service Level Management
• Access BMC Performance Manager data to define key
  performance indicators (KPIs) based on user
  selected parameters allowing IT availability and
  performance inclusion in overall SLA measurements

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Coming in 2.4Release date May 2007

• Reporting

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BMC PM Reporting Strategy Going Forward

• 3 Prong Approach
• BMC PM Portal-based Reporting
• Out of the box reports
• Data Access
• Data extract for select parameter/threshold data
• Data export for access to raw parameter data
• Performance Manager Reporting (PATROL)
• Business Objects
• Canned Reports
• Ad-Hoc Operational Reporting
• BO Reporting Studio

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BMC PM Portal based Reporting

• Health at a glance reporting
• Quick view of element health (key
  performance/availability)
• Top N reporting
• Identify which element is most / least utilized
• License Information
• Performance Manager usage report

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Reports and Charts

• Top N View

• Health At A Glance

• License Report

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BMC PM Reporting Strategy Going Forward

• 3 Prong Approach
• BMC PM Portal-based Reporting
• out of the box reports
• Data Access
• Data extract for select parameter/threshold data
• Data export for access to raw parameter data
• Performance Manager Reporting (PATROL)
• Ad-Hoc Operational Reporting

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Data Access (2.3)
BMC Portal

• Two options
• Data Export access to raw data
• Synchronous write from RSM to the Portal Data
  Store to an external customer defined
  file/database
• Filtering capabilities via configurable
  properties file (Regex)
• Definable optional failover DB/CSV file

WEB
Synchronous Writes
App Svr
RSM
BPM DB

• Data Extract access top parameters
• Delivered as a part of the Portal-based CLI (add,
  delete, refresh or get)

Remotely Managed Nodes
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BMC Performance Manager 2.4

• NEW Features
• Enterprise Reporting
• Continuous Data Export - Custom Oracle DB can be
  used as a data source for Crystal Reports or
  other 3rd party reporting tools.

WEB
Synchronous Writes
App Svr
RSM
BPM DB
Crystal Reports
Remotely Managed Nodes
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BMC PM Reporting Strategy Going Forward

• 3 Prong Approach
• BMC PM Portal-based Reporting
• out of the box reports
• Data Access
• Data extract for select parameter/threshold data
• Data export for access to raw parameter data
• Performance Manager Reporting (PATROL)
• Ad-Hoc Operational Reporting

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Reporting Options -Today

• BMC Performance Manager Reporting
• Based on Business Objects (Web Intelligence) v6.5
• No-cost for Performance Manager customers
• Supports PATROL (agent-based) and v2.3/2.4 Portal
• Full solution with
• Centralized data source
• Universe
• Out of the box reports (PATROL-only)
• Report templates
• Studio- custom report generator
• (optional additional license fee)

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Summary

• Whether you use remote monitoring or not, BMC
  Performance Manager is your foundation for BSM
  through the BMC Performance Manager Portal

Infrastructure Management BMC Performance
Manager BMC Mainview
End to End Application Management BMC Performance
Manager BMC Transaction Management Suite Mainview
Transaction Analyzer
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QUESTIONS?