Onyx Technologies Inc. Knowledge Management Case Studies

1
Onyx Technologies Inc.Knowledge Management Case
Studies

• ISPI Performance Expo
• November 13, 2004

2
KM Case Studies The Practical Side of
Knowledge Management

• Projects
• Programs
• Personnel
• Technology
• Patrick McCarthy, Onyx Technologies Inc.
• Email onyxtech_at_comcast.net
• Website http//www.iit.edu/mccapat1/

3
KM Case Study Web Site

• 5 Case Studies
• In-depth analysis with ROI
• Links to other KM web sites
• Web site staff
• VISIT THE SITE http//www.iit.edu/mccapat1/

4
Knowledge Management is NOT a Fad!

• Consider what Arie de Geus of Royal Dutch/Shell
  had to say about about the company of the future
• The only competitive advantage the company of
  the future will have is its managers ability to
  learn faster than their competitors.
• THIS MEANS KNOWLEDGE MANAGEMENT!

5
Who is doing Knowledge Management?

• Cisco Systems
• Western Air
• Harbottle Lewis
• Deloitte
• IBM
• And many others!

6
How Do You SELL Knowledge Management?

• Avoid too much theory
• Relate KM to a business plan
• Describe the project in simple terms
• Show concrete RESULTS!!!
• Show cost of the project
• Show return-on-investment (ROI)

7
BE PRACTICAL!

• Show real-life examples of KM cases
• Provide a structure
• Programs
• Projects
• Personnel
• Technology