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The Heart of a Leaderbased on the book by Ken
Blanchardpresentation written by Michelle
Spradley, CPS/CAPpresented by Emily Garner,
CAP-OM
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Overview

• What is the Difference between a Manager and a
  Leader?
• Define an Exceptional Leader
• Leadership Traits
• How can an administrative professional lead in
  todays workplace?
• Build a Leadership Plan

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Leader vs. Manager

• Leaders
• Create a clearly defined vision/mission
• Create buy in
• Foster synergy
• Define a common purpose
• Develop and coach individuals and teams

• Managers
• Manage Tasks
• Enforce protocols
• Organize Data
• Report information and facts
• Direct people

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Define an Exceptional Leader

• What make a great leader?
• Great Leaders are
• Honest
• Forward Looking
• Competent
• Inspiring
• Intelligent / Committed to Continuous Learning
• Have Charisma

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Leadership Traits

• Superb Communicators
• Effective Management Skills
• Empathy
• Positive Thinkers
• Values and Integrity
• Vision
• Empowerment/Bringing out the best in others

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Superb Communication

• Real communication happens when people feel
  safe

-Ken Blanchard The Heart of a Leader
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Leadership is not something you do to
people.Its something youdo with people.

• Effective Management Skills

-Ken Blanchard, Patricia Zigarmi, and Drea
Zigarmi Leadership and The One Minute Manager
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All good performance starts with clear goals!

• Effective Management Skills (cont)

-Ken Blanchard and Spencer Johnson The One Minute
Manager
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Empathy

• If you want your people to be responsive, be
  responsive to their needs

-Ken Blanchard, Bill Hybels and Phil Hodges
Leadership by The Book
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Positive Thinkers

• Think Big!
• Act Big!
• Be Big!

- Norman Vincent Peale
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Positive thinkersget positive resultsbecause
they are not afraid ofproblems

• Positive Thinkers

-Ken Blanchard and Norman Vincent Peale The
Power of Ethical Management
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Values and Integrity

• Take time to identify core values

-Ken Blanchard The Heart of a Leader
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Without VisionPeople Perish

• Vision

-Proverbs 2918 (paraphrased)
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All empowerment exists in the present moment.

• Empowerment/Bringing Out the Best in Others

-Ken Blanchard The Heart of a Leader
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Leading in 2010

• How can an administrative
• professional lead in todays market?

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Leading in Todays Market

• Continued Education/Certification (CAP-OM)
• Software Skills
• Professional Image
• Communication
• Awareness of Business Market Trends
• Exceptional Listening Skills

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Leading in Todays Market

• Perform Expertly
• Learn to Anticipate
• Prioritizing Projects
• Effective Time Management
• Become a mentor

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Action Plan

• Choose three leadership characteristics that you
  will implement into your daily routine in the
  next 90 days.

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2011 2012 Leap to Remarkable