Communications

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Communications
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Learning Objectives

• Understand how listening is an important part of
  communication
• Relate the game to principles of communication
• Develop strategies to overcome barriers
• Practice skills of effective instruction

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Listening Is

• An essential part of communication
• Not taught in school
• A skill that can be learned

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Why is Listening a Key Skill of Leadership?

• It connects us with others.
• It helps us make decisions and solve problems.

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Two Parts of Effective Listening

• Active listening
• Empathetic listening

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Active Listening
Active listening reflects what a person is saying
to confirm comprehension. It requires

• Rephrasing and checking
• Nonjudgmental attitude

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Empathetic Listening
Empathetic listening is a sincere attempt on the
part of the listener to understand in depth what
a speaker is saying. It requires

• Putting the listener in the speakers place
• Seeing things from the speakers viewpoint
• Understanding how the speaker feels

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Examples of Communication
Baden Powells gravestone Trail Symbol I have
gone home
Wood Badge beads
BSA uniform, patches
What messages do they convey? Are they effective?
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What are the Barriers to Effective Communication?
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Ways to Assure Good Communication

• Common ground
• Sincerity
• Authority
• Clarity
• Good presentation skills
• Receptiveness
• Environment

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Four Levels of Learning

• Level 1 - You Read it
• Level 2 - It is Taught to you
• Level 3 - You Experience it
• Level 4 - You Teach it to someone else

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Summary

• A tool of leadership.
• Essential to effective teams.
• Happens in the common ground.
• Should be clear and concise.
• Is written, verbal, and nonverbal.