UNESCO Web Administrators Group

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UNESCO Web Administrators Group
UNESCO Portal Workshop 25 November 2004
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UNESCO Web Administrators Group

• Who are we ?

Senior Web Administrator BPI - Richard Cadiou
(P3)
Web Administrators ED - Fouzia Jouot-Belhami
(P2) SC - Pilar Chiang-Joo (P3
also LAN manager) SC (Water) Pilar
Gonzalez (P2 - Consultant) SHS Petra van
Vucht Tijssen (P2) CLT - Naïma Boumaiza
(P2) CI - Igor Nuk (P2) BPI Chakir Piro
(Arabic, Chinese, Russian) (P2 - Consultant)
Computer Applications Specialist ERC Monica
Crutescu (P3)
System Administrator DIT Eric Lannaud (P3)
Editorial Co-ordinator ED Anne Muller (P3)
Editor/Marketing BPI Stephen Roberts (P3
Consultant)
FO Co-ordinator BFC Jaco Du Toit
(P2)
Training Co-ordinator BPI Diederick
De Jongh (P2 Consultant)
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UNESCO Web Administrators Group

• What we do ?

• Regular Co-ordination meetings

• UNESCO Browser Working Group

• Project of Service Level Agreement for
  delivery of Web Services

• Albert Working Group
• UNESCO Entreprise Search Strategy

• Functional Architecture review Working Group

• Participation in specific Working Groups
• - Search Marketing Promotion Campaign,
• - Web Data
• - HQ/FO

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UNESCO Web Administrators Group

• Why the UNESCO BROWSER?

• Need for common layout, navigation and
  ergonomic principles arose from series of user
  tests on the UNESCO portal and a WebWorld
  evaluation performed in early 2004

• User tests emphasized that some basic
  functions (such as navigation blocks, printing,
  home button to name a few) differed from site to
  site. These differences prevented users from
  learning how to navigate and easily find content.
  

• Remarks/demands from users
• - Theme-based browsing
• - Common navigation principles across
  sectors/themes
• - Ability to search
• - Strengthen portals usability
• - Improve accessibility (especially for users
  with disabilities)
• - Multilingualism

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UNESCO Web Administrators Group

• What is the UNESCO BROWSER?

• A blueprint for websites inside the UNESCO
  portal.

• A model or template to be followed by project
  managers, web administrators and graphic
  designers who develop websites for the UNESCO
  portal.

• A compilation of layout guidelines, editorial
  principles and technical rules that provide a
  structure while adhering to a logical common
  framework.

• A mean of achieving Accessibility for All on
  UNESCO Portal

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UNESCO Web Administrators Group

• What is the UNESCO BROWSER?

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UNESCO Web Administrators Group

• UNESCO BROWSER , HOW to implement?

• UNESCO Browser is a living document to be
  updated twice a year to respond to changes and
  needs by Committee (WG)

• The date of December 15th has been set for
  preparing draft Administrative Circular for DDG
  review

• FOs/Institutes to contribute to UNESCO Browser,
  input to be integrated in next six-month review
  of document

• In absence of validated graphical chart for the
  Organization, the UNESCO block logo as developed
  by (Pilot Corporate) will be integrated in the
  UB, should this block be reviewed, it will be
  revised in UB.

• Glossary needs to be expanded and Label to be
  translated in AR, RU, ZH

• Common graphical elements (topbar tabs, icons)
  to be designed and approved (CI pilot)

• Complete Implementation by June 2005

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UNESCO Web Administrators Group

• Service Level Agreement for Web Services Why?

• Setup modality of collaboration
• Mutual responsibilities (web workers community -
  DIT)
• Define support needs
• Define quality of support within the given
  UNESCO framework
• Human resources
• Infrastructure in place
• Budget issues
• Institutional constrains

• FOs/Institutes to contribute to SLA

• SLA to be finalized and implemented by mid 2005

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UNESCO Web Administrators Group

• Service Level Agreement for Web Services Why?

• Setup modality of collaboration
• Mutual responsibilities (web workers community -
  DIT)
• Define support needs
• Define quality of support within the given
  UNESCO framework
• Human resources
• Infrastructure in place
• Budget issues
• Institutional constrains

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UNESCO Web Administrators Group

• SLA - Infrastructure

• Physical network
• Load balancing
• Servers
• Internet Connectivity
• Backup

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UNESCO Web Administrators Group

• SLA Application Management

• Operation systems
• Protocols and standards
• Web servers, net. applications frameworks
• Profiling, Push/On-demand distribution
• CMS
• Search engines
• GIS
• Databases
• Communication and collaboration tools
• Custom applications

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UNESCO Web Administrators Group

• SLA Application Management

• Operation systems
• Protocols and standards
• Web servers, net. applications frameworks
• Profiling, Push/On-demand distribution
• CMS
• Search engines
• GIS
• Databases
• Communication and collaboration tools
• Custom applications

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UNESCO Web Administrators Group

• SLA Security

• Physical premises
• Hardware
• Network devices and installations
• Protocols
• Applications
• Data

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UNESCO Web Administrators Group

• SLA Security

• Physical premises
• Hardware
• Network devices and installations
• Protocols
• Applications
• Data

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UNESCO Web Administrators Group

• SLA Monitoring Auditing

• Monitoring of all protocols and web applications
  / services
• Restorations of failed protocols and services

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UNESCO Web Administrators Group

• SLA Monitoring Auditing

• Monitoring of all protocols and web applications
  / services
• Restorations of failed protocols and services

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UNESCO Web Administrators Group

• SLA Management

• Log management
• SSL certificates management
• Domain Names Management (technical component)
• Mangement of Alias (technical component)
• Custom Application development
• Accounts management
• Mirroring
• Helpdesk
• New request management/handling
• Scalability management
• Auditing
• Planning of development

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UNESCO Web Administrators Group

• SLA Scalability

• Usage and growth
• New technologies
• Response to performance standards
• Needs and requirements

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UNESCO Web Administrators Group

• SLA Web Workers

• Web Workers Collaborative and Working Tools
• MSN Messenger (or other)
• MS Visio
• Read Access to streaming formats (Real
  Media/Windows Media/Quicktime files)
• Search Marketing Promotion Campaign management
  tool

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UNESCO Web Administrators Group

• SLA Communication

• Communication channels (maintenance,
  improvements, etc)
• Regular meeting between all parties of SLA 
• Periodicity of SLA

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UNESCO Web Administrators Group

• Albert UNESCO Entreprise Search Strategy

• Short presentation UESS

• FOs/Institutes to review and adopt UESS

• UESS complete implementation of stage 1 2 by
  mid 2005

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Promotion Marketing ofUNESCO.ORG
Workgroup established as a sub-group of the
ALBERT search engine deployment team. Main task
Establish guidelines workflow for promote
pages Stephen Roberts (BPI/ENM), Chair Fouzia
Jouot-Belhami, WebAdmin, ED Jaco du Toit,
Coordination Field Offices Expanded Team Richard
Cadiou (Principal WebAdmin, BPI/ENM),
Anne Muller (Information Officer, ED)
UNESCO Portal Workshop SMPC 25/11/04
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Workgroup gt SMPC
S M P C

• 1st Conclusion Promotion and marketing is much
  larger!
• Thus, SMPC workgroup was formed
• Search
• Marketing
• Promotion
• Campaign

UNESCO Portal Workshop SMPC 25/11/04
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What is a promote page?
S M P C
UNESCO Portal Workshop SMPC 25/11/04
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When to use promote pages?
S M P C

• Push timely content event-based
• Content promotion ? fix technical problems
• Editorial promotion vs. Product Promotion
• Event / INFOCUS
• Media / Press release
• Meeting
• Free Publication
• Book
• Future products ?

UNESCO Portal Workshop SMPC 25/11/04
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Promote Pages Workflow
S M P C

• Level 1 Editors (Major Themes / Regions)
• BPI / ENM
• Activate!
• Note Manual process vs.Automation

UNESCO Portal Workshop SMPC 25/11/04
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Promote pages Form

• TITLE (max 10 words) Quality of education
  insufficient to achieve Education for All by 2015
• SHORT DESCRIPTION The 2005 edition of the EFA
  Global Monitoring Report focuses on the lack of
  educational quality worldwide
• KEYWORDS (3) EFA, Education for All, Monitoring
  Report
• URL www.efareport.unesco.org
• PROMOTION START DATE 01/11/2004
• PROMOTION END DATE 01/03/2005
• REQUESTED BY ED Editorial Board (promotion
  planning)
• VALIDATED BY Anne Muller, Editorial
  Coordinator, ED
• VISA BPI (Planning)

S M P C
UNESCO Portal Workshop SMPC 25/11/04
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GuidelinesExploiting Results
S M P C

• Ordering Promoted Results
• Event / NEWS (KO or Topic)
• Free document
• Publication (for sale)
• Other products

UNESCO Portal Workshop SMPC 25/11/04
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GuidelinesWriting to Promote

• Simple, added value phrase
• Teaser vs. Title
• Enticing, leading phrasing
• Not always stand-along phrase
• Avoid acronyms and institutional jargon
• Ex UNESCO Director-General Koïchiro Matsuura
  visits the First Annual Meeting of the NEPC
  Working Group to Establish....
• Maximum of three promos per keyword

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Tools/Methods for Web Promotion
S M P C

• Future
• Alias Mgmt.
• User profiling
• RSS feeds
• XML exports

• Current
• Promote pages
• Newsletters
• Mailing lists
• Usage Statistics

UNESCO Portal Workshop SMPC 25/11/04
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Synergy of basic web tools
S M P C

• Confect with Simplify (and other CMS)
• Push with promotions (Albert)
• Distribute with e-mail server (SYMPA)
• Measure sucess with statistics (E-STATS)

UNESCO Portal Workshop SMPC 25/11/04
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Next steps for task force
S M P C

• Newsletters
• Export XML, RSS
• User profiles
• Pay for placement UNESCO (Google, etc.)
• Sponsored links
• Join us!

UNESCO Portal Workshop SMPC 25/11/04
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UNESCO Web Administrators Group

• Functional Architecture Review Why?

• Need to improve reliability of services

• Need to include UNESCO Browser SMPC
  requirements

• Need to integrate workflow/processes

• Need to integrate profiling/user preferences
  facilities

• Need to integrate Portal Indexation Centre to
  all applications

• Need to provide on the fly page generation
  (query-level3)

• Need to provide working tools for programme
  implementation

• Need to strengthen SISTER role in data capture
  for Portal

• Need to integrate portal data in production
  process of paper publications

• Need to re-focus usage of proprietary
  applications in line with partnerships
  (Microsoft, HP, Intel, ESRI)

• Need to increase/re-focus usage of OpenSource
  applications

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UNESCO Web Administrators Group

• Functional Architecture Review How?

• Strengthen FO/Institutes implication in process

• Share Federate services specialist
  applications

• Strengthen Technical Infrastructure

• Share Federate human financial resources

• Adopt Customize Open Source CMS framework?

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UNESCO Web Administrators Group

• Microsoft Platform - COPs

• Pilot Project
• 3 communities of practice
• IFAP
• Multilingualism in cyberspace
• ICT and Education
• Internal UNESCO community
• Capacity building exercise

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UNESCO Web Administrators Group

• Functional Architecture Review How?

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UNESCO Web Administrators Group

• What Next?

• Meeting with Web Administrators Group Friday
  26/11 9.30 13.00

- to plan concrete actions very short term
(statistic tools, application sharing, etc.. )
- to discuss post descriptions / perfoweb issues
- to organize workflows between FO/institutes,
Sectors Web Administrators along thematic
regional affinities

• Information note for Directors/ADGs, DDG and
  colleagues from non-represented offices/institutes

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Functional architecture past activities

• Work has been going on for more than 2 years
• Installation of Simplify(CMS), Albert(SearchEngine
  ), Sympa(Mass mailing),etc.
• Design of a functional architecture
• Work on the data (XML repository), categorisation
  
• Work on the presentation (static)

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Functionnal Architecture
Consultation Internet
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WEB architecture PULL
High Availability (HA) Security Easy acces
FireWall
Accelerator
Public
Public
Frontal
Frontal Redirector
Privé
Privé
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• Internet band-width12Mbits Max 34M
• Servers
• UNIX/LINUX Linux Debian (opensource) mainly
• Windows Win2000
• Web and applications servers
• Apache 1.3.29 (php, perl, python,ssjs) IIS
  (asp, php) Tomcat-JBOSS (Java, jsp, J2EE)
• Databases
• Mysql (v3, v4-unicode), sqlserver, greenstone,
  basis, access
• Lists, massmailing, worksgroup
• SYMPA, UBB
• CMS SIMPLIFY, TYPO3
• Repository of all the sources
• CVS.UNESCO.ORG
• EDI Eclispe (open-source)
• Search Engine ALBERT

Developpment plateform
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UNESCO Web Administrators Group

• Multilingual CMS TYPO3

• MySQL / UTF-8
• Structure / Content Elements
• Templates
• Languages
• Extentions
• BackEnd  http//typo37.unesco.org/typo3
• FrontEnd  http//typo37.unesco.org