Mumbai Dabbawala Presentation

1
Mumbai Dabbawala
A Symbol of Team Effort..
2
Our Story..

• We are known as Dabbawalas
  around the whole world. The only work we do is
  just carrying the freshly made food from
  customers home in tiffins and delivering to
  their offices and workplaces at lunch time.
  Everyday we do this work in Mumbai, the biggest
  city of India. The process is done around whole
  Mumbai. Our work looks so simple by reading this
  but it is not.. More than 200,000 dabbas(tiffins)
  can be delivered by us everyday during the lunch
  time with perfect discipline of time. Every
  tiffin we deliver reaches to the customer at an
  accurate time. The Dabbawalas in Mumbai are just
  5,000 in numbers. Each dabba before delivering to
  the customer moves in nearly 4 to 6 hands during
  the whole process. So that there is no chance of
  mistake in it and the right dabba reaches to
  right hand every day. This is the reason why we
  are known around the whole world.

3
Became Symbol of Perfection

• The
  idea of delivering the dabba was evolved nearly
  before 125 years when a banker wanted to have
  home cooked food regularly in the office during
  the lunch time. So he gave the opportunity to a
  man for delivering food to his office from the
  home. Many other people also liked that idea and
  the work grown up slowly and reached at a broad
  level in these 125 years. We got success everyday
  in delivery of tiffins to thousands of people at
  right time with the effort of many people. There
  is a big hand of housewives in this success,
  because they are supporting us by their trust
  from many years and inspires us to work
  continuously. We use Dabba coding system in which
  we use alphanumeric characters so that there are
  no chances of any mistake.

4
Became topic of Case Study
Most of
the Dabbawalas are the semi literate people and
among these 5000 Dabbawalas nobody is highly
qualified. But the qualification didnt affected
our work till today. We doesnt use any type of
management theories for our work. But we
successfully do this work daily everyday without
any mistake. So the dabbawalas became famous
around the whole world. Many companies and high
class universities invites us for giving seminar
and for arranging workshop. So that we can share
our experience with the world. We became the
reason for case study among the universities.
They want to know what strategies and ideas we
use for our huge work. Many documents were made
on dabba delivery, in literatures we were
mentioned and in news programmes too we have been
featured.This is the story of our little success.
5
Some of our Sweet Visuals..
6
Our Vision
When the word Dabba comes on
the tongue of a man, he mean only a lunch boxes
filled with food inside. But it is not only lunch
that we delivers daily. The box contains
something more than simple food, that is the love
and care of the housewives that they want to make
sure everyday that their loved ones, husband and
children get a healthy food every day at a right
time. Dabbawalas understands this love very well
so they do all this work correctly and calmly so
that the customer get the hot and healthy food
which their family members cook daily.
7
THANK YOU