What is New at KeyMark

1
What is New at KeyMark?

• Cameron Boland Director of Technical Operations
• Kevin Ryan Director of Sales

2
Sales Team

• Pete Cheuvront
• Chris Johnson
• Ajit Umrani
• Ben Vaughan
• John Lawhead
• Rita Goldenberg
• Sue Roensch

3
New Products from KeyMark

• e-posit Electronic Check Delivery
• Creates the Image Cash Letter
• Enables Electronic Deposit to Bank
• Beyond The Ledger (BTL)
• KeyTrack Solution for Accounting System
  Integration

4
New Partnerships

• Boston Software
• Software Integration tool
• OB10
• E-Invoicing Solution
• Plasmon
• Storage Hardware

5
Partners

• AnyDoc
• Bell and Howell
• Fujitsu
• Kofax
• OnBase
• OPEX

6
Tech Ops Team

• Project Management Office (PMO)
• Engineering Services
• Capture Services
• Integration Services
• Customer Support

7
Tech Ops Team

• Project Management Office (PMO)
• Mike Majarais
• Austin Graham
• Leslie Thomas

8
Tech Ops Team

• Engineering Services
• Britt Burnett
• Keith Cua
• Bill Howell
• Toney Privatte

9
Tech Ops Team

• Capture Services
• Brian Becker
• Fred Bullmer
• Mark Enfinger
• Rick Stuckey

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Tech Ops Team

• Integration Services
• Ken Busby
• Stuart Morris
• Debbi Pedrotty
• Larry Tate

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Tech Ops Team

• Customer Support
• Frank Ballentine
• Tim Bryant
• David Nalley

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Customer Support

• Support survey conducted between 4/26-5/18 of
  this year.
• Web based w/20 questions.
• Responses from customers of all sizes
• Scoring 1(Poor) - 5 (Excellent)
• Overall Average was 4.1

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What We Do Well

• Technical and product knowledge
• Professionalism
• Easy to work with
• Cares about resolving issues
• Effective liaison between you and the software
  manufacturers

14
Areas We Are Improving

• Time to resolution
• Issue status reporting

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Areas We Are Improving

• Time to resolution (3.6/5.0)
• Follow-up and issue status reporting (3.8/5.0)
• We will circulate another survey in December,
  2007 to check our progress

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Customer SupportBackups

• Backups are crucial but do you know that they
  are good?
• It is important that backups be tested
  periodically to ensure that you can recover from
  a disaster.

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Customer SupportHyland Backstop

• Database Backup Validation and Optional Backup
  Storage
• Disk Group Validation
• Recovery Services

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Training

• Well trained personnel are critical to the smooth
  operation of any production system.
• All of KeyMarks vendors provide excellent
  training opportunities.
• Training can be provided at the vendors
  location, KeyMarks location or your location.

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Questions?