Virtual MPD Agent Training

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Virtual MPD Agent Training
IATA HK June 2008
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What is VMPD

• Interim solution for replacement of ATB2 AMCO
  before EMD is ready
• Airline implementation is optional
• Internet-based BSPlink function
  http//www.bsplink.iata.org
• Print on plain paper
• Airline - Airline Coupon Passenger Receipt
• Agent - Agent Coupon Passenger Receipt
• Transaction code (TRNC) MV50 Form code 180
• Form of payment Cash, Credit Card MFOP

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Process Overview
1. The Agent access the system via Internet and
submits a VMPD.
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Airline Functions Agent Functions

• Ticketing Authorization
• Block Reason For Issuance Code
• Maximum Value per VMPD
• Mark Status as Used or unmark

• V-MPD Airline Permission
• Maximum Values
• Issue MPD
• Email Alert
• Voiding VMPD
• Query Reports

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V-MPD Airline Permission

• Virtual MPD - V-MPD Airline Permission
• To view which airlines have assigned VMPD
  Ticketing authorization to your agency

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Maximum Values per Airline (I)

• Virtual MPD - Maximum Values
• To view maximum VMPD values set by individual
  airlines
• Each airline can set only one maximum value
• Gross fare taxes amount of each VMPD must not
  exceed the maximum value set by the airline

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Maximum Values per Airline (II)
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Virtual MPD - Configuration
Separate multiple email addresses with semicolon
()
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Email Alert to Airline after VMPD Issue - Sample
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Issue Virtual MPD
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Reason For Issuance Code (I)
Airlines may block individual reasons
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Reason For Issuance Code (II)

• A AIR TRANSPORTATION
• B SURFACE TRANSPORTATION
• C BAG SHIPPED AS CARGO
• D - LAND ARRANGEMENTS FOR INCLUSIVE TOUR
• E CAR HIRE
• F SLEEPER/BERTH
• G UP-GRADING
• H UNDER COLLECTIONS
• I TAXES/FEES/CHARGES
• J DEPOSITS/DOWN PAYMENTS
• K REFUNDABLE BALANCES
• L HOTEL ACCOMMODATIONS
• M SUNDRY CHARGES
• N CANCELLATION FEE
• O OTHER
• P - REBOOKING FEE DOMESTIC
• Q - REBOOKING FEE INTERNATIONAL

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Reason For Issuance Code (III)

• R LOST TICKET FEE (CHARGE FOR REPLACEMENT)
• S UNACCOMPAINED MINOR FEE DOMESTIC
• T UNACCOMPANIED MINOR FEE INTERNATIONAL
• U COLLECTION FOR EXCESS BAGGAGE CHARGES
• V FOR INDIVIDUAL AIRLINE USE
• W FOR INDIVIDUAL AIRLINE USE
• X FOR INDIVIDUAL AIRLINE USE
• Y FOR INDIVIDUAL AIRLINE USE
• Z FOR INDIVIDUAL AIRLINE USE
• 1 PREPAID TICKET ADVICE (PTA)
• 2 RESERVED FOR FUTURE INDUSTRY USE
• 3 RESERVED FOR FUTURE INDUSTRY USE
• 4 RESERVED FOR FUTURE INDUSTRY USE
• 5 RESERVED FOR FUTURE INDUSTRY USE
• 6 RESERVED FOR FUTURE INDUSTRY USE
• 7 RESERVED FOR FUTURE INDUSTRY USE
• 8 RESERVED FOR FUTURE INDUSTRY USE
• 9 PAPER TICKET FEE

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Issued in Connection

• Mandatory field when any of the following reason
  for Issuance Code is selected
• N Cancellation Fee
• P Rebooking Fee Domestic
• Q Rebooking Fee International
• R Lost Ticket Fee (Charge for Replacement)
• S Unaccompanied Minor Fee Domestic
• T Unaccompanied Minor Fee Internaional

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Issued VMPD
Max 13 alphanumerics
Max 430 characters Remarks field will only allow
characters such as A-Z, 0-9, .-/SPACE (another
Kind of character will be rejected).
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Issued VMPD Airline copy
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Issued VMPD Agent copy
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Issued VMPD Passenger copy
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NR2A Entries
Gross fare
Net fare
Blank or G (gross)
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NR2A in BSP Billings
Blank or G
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NR2E Entries
Gross fare
Market fare
Must chose N
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NR2E in BSP Billings
Must chose N
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Credit Card VMPD (I)

• Obtain approval code via GDS or manually
• Enter the card details in BSPlink VMPD form
• Use PAX Receipt as Credit Card Charge Form (CCCF)
  and get cardholder signature
• Original copy to be kept by agent
• Provide a photocopy to the cardholder

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Credit Card VMPD (II)
Auth code entered by agent
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Passenger Receipt as CCCF
Sample of CCCF (recommended)
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Cardholder Declaration on CCCF - Sample (III)

• Please print the following declaration on PAX
  Receipt if VMPD involves credit card payment
• SIGNATURE X
• I ACKNOWLEDGE RECEIPT OF TICKET(S) AND/OR
  COUPON(S) FOR
• RELATED CHARGES DESCRIBED HEREON AND AM AWARE OF
• APPLICABLE RESTRICTIONS AND / OR PENALTIES AS
  SHOWN ON
• SUCH TICKET(S) AND/OR COUPON(S).
•  

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VMPD in ECCB Report
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VMPD Refundable Balance
amount must be gt0 but is not reported in BSP
billings
Exchange number
Tick Yes
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Validation Recommendations

• Recommended practices if agent / pax need to
  present physical copy of VMPD to airline in
  exchange for product or service
• Validate VMPD with stamp/signature of the issuing
  party as proof of payment for VMPD
• Agency issue own receipt as evidence of a
  transaction
• Airline login BSPlink to verify details
• Airline update status as used after exchange of
  product or service
• Please check with individual airlines for their
  acceptance policy

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Marking VMPD as Used

• After a VMPD is used, airlines can change its
  staus by marking it as used
• After VMPD has been Marked as Used, Agents is
  not able to void the VMPD
• Airlines can unmark
• If an Agent tries to Void a V-MPD that has been
  Marked as Used, the following popup message is
  displayed
• This V-MPD has been marked as used by Airline
  and therefore may not be voided or refunded.
  Please contact the Airline for more information

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Voiding VMPD

• Cannot be modified after issuance
• Can be deleted by voiding the VMPD
• Same day void only

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Void by Agent (I)
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Void by Agent (II)
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Email Alert to Airline after Agent void VMPD -
Sample
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Query Report

• By VMPD number
• Search by entering a VMPD number
• Daily Reports
• Search by specifying a date
• Reports by Period
• Search by specifying a sales period
• Voided Documents
• Search VMPD for which voided document have been
  made
• VMPD will be stored for 13 months

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By VMPD Number (I)
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By VMPD Number (II)
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Daily Reports (I)
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Daily Reports (II)
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Report by Period
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VMPD in Agent Billing
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VMPD in Airline Billing
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Refund VMPD

• Direct Refund
• Refund Notice via GDS (not recommended)
• Indirect Refund
• Refund Application via BSPlink (recommended)
• Please check with individual airlines for their
  VMPD refund policies

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Periodic Value Capping

• Control by total VMPD value per agent per period
• Airlines must provide BSP with a list of their
  value caps for individual VMPD agents
• Value cap by Gross Fare Taxes
• For example
• BSP HK enter the Total of Value Cap per agent
  into BSPlink

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Increase / Decrease Periodic Value Cap

• Decrease ? Airline terminate the VMPD
  authorization directly
• Increase ? Airline email to BSP office at least 2
  working days in advance
• List of value cap for agents will be distributed
  to agent per period via BSPlink (File name
  HKge133XXXXX_yyyymmdd_value_cap0805.zip)
• List of value cap for airline will be distributed
  to airline per period via BSPlink
• file will upload via BSPlink on or before the 1st
  working day of sales period

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VMPD Documentation

• BSPlink Download Centre
• https//www.bsplink.iata.org/bsplink14/entrada/BSP
  L_E_MAN.html
• VMPD Fact Sheet
• VMPD Manual for Airlines
• VMPD Manual for Agents
• VMPD Manual for BSP

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Create Additional Login (I)
Add User
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Create Additional Login (II)
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Create Additional Login (III)
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Create Additional Login (IV)
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Assign Access Permission (I)

• Master login can assign access rights to sub-users

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Assign Access Permission (II)
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Assign Access Permission (III)
Confirm
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Thank You!