Every hour of every day, were here to help

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Every hour of every day, were here to help
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Trusted by the Worlds Leading Companies
Institutions
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Remember the good old days
When Programs were located, and travel occurred,
in primarily first and second world
environments We only had to provide students
with a generic travel tips briefing Duty of
care responsibility resided almost
exclusively with the student traveler Risk
Managers for study abroad programs were the
exception rather than the norm Crisis response
planning responsibility usually resided with the
faculty advisor or onsite administrator
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Why is today different?
A sustained period of increased and varied
threats Globalization/Increased exposure Post
9/11 evolution of duty of care standards The war
on terror
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SOS Scholastic Traveler
Assisting University Students, Faculty and Staff
with their Overseas Emergencies

• Comprehensive Membership
• Insured Medical Evacuations
• Insured Security Evacuations
• Personal Assistance
• Travel Assistance
• Access to SOS Clinics
• Online Services Information

The most complete program of assistance services
for study abroad
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Global Continuity of Care

• 24 Hours / Day - 365 Days / Year
• 28 Alarm Centers
• 25 Clinics
• 1000 SOS Medical Professionals
• 4000 Full Time Professionals
• Locations in over 60 Countries
• Over 170 Remote Site Clinics

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SOS Network of Alarm Centers, Clinics Offices
Russia
Estonia
Holland
Ukraine
London
Canada
Germany
Paris
Czech Rep
Slovak Rep
Switzerland
USA
Kazakhstan
China
Spain
Albania
South Korea
Azerbaijan
Algeria
Japan
Libya
Guatemala
Mexico
Taiwan
Panama
Honduras
Hong Kong
India
Nicaragua
Myanmar
Mali
Venezuela
Philippines
Thailand
Nigeria
Colombia
Vietnam
Ivory Coast
Cambodia
Malaysia
Ecuador
Brazil
Singapore
Congo
Peru
Papua New Guinea
South Africa
Bolivia
Jakarta
Zimbabwe
Paraguay
SOS Preferred Providers Network
Botswana
Namibia
Australia
Swaziland
Chili
Uruguay
South Africa
Lesotho
Argentina
New Zealand
Servicing our Customers Globally
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SOS Global Statistics
9 Million Calls per year 1 Call every 3.5
seconds Last Year over 12,000 Evacuations Averag
e 1.3 Evacuations Per Hour Every Day
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SOS Comprehensive Program
Program Features
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Medical Assistance
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Global Medical Assistance

• 24-hour access to worldwide SOS Alarm Centers
• - Staffed with multilingual coordinators
• - SOS Physicians providing routine and
• emergency medical advice
• - Referrals to SOS
• Network Providers

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Worldwide Provider Network
Managed by 32 Dedicated Network Specialists (one
based in each Alarm Center 3 in Network
Headquarters - Paris) Global Network of
Providers 32,850 Medical
Providers 26,595 Technical
Providers 6,255 Access to 3rd
Party Providers in the USA Hospitals
Over 6,500 Other
medical providers 450,000
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Alarm Center Network

• 28 Alarm Centers and 50 offices worldwide
• Open 24 hours-a-day, every day
• Full-time doctors, nurses aviation specialists
• Over 70 languages spoken
• Online airline
• hotel reservation systems
• Global network of preferred
• medical, legal and
• security providers

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Primary Medical Services

• Emergency Medical Evacuations
• Medically Supervised Repatriation
• Repatriation of Mortal Remains
• Medical Referrals
• Transportation of
• Minor Children
• Companion Ticket

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Additional Services

• Emergency Routine Medical Advice
• Access to International SOS Clinics Worldwide
• Online Country Guides (200 countries)
• Inpatient and outpatient guarantee and payment
• of medical expenses
• Inpatient and outpatient case management and
• medical monitoring services
• Dispatch of prescription medication and medical
• equipment

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Personal Travel Assistance

• Legal referrals
• Emergency message transmission
• Lost document advice and assistance
• Assistance with documentation
• for insurance claims
• Compassionate visit or family
• travel assistance
• Emergency personal cash
• Return of minors

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Medical Transportation Network

• In-house Aeromedical Specialists
• State-of-the-art mobile emergency equipment
• Global Aviation Department secures flight paths
  and
• clearances (4 regional locations)
• 24-hour access to private
• commercial aircraft
• Worldwide network of
• escort doctors

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Air Ambulance

• 10 air ambulances exclusively dedicated to SOS
  members
• Johannesburg (3),Baden-Baden, Moscow, Singapore,
  
• PNG, Beijing, Windhoek, Gabarone
• Intensive care transport systems
• HF Satellite Communications

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Security Services
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Primary Security Services

• 24-hour access to SOS Security professionals
• and Online Security Reports
• (over 200 countries, territories, and
  islands).
• Security Evacuation
• Security staff will develop, coordinate and
• perform evacuations for members to the
• nearest safe haven.
• Crisis Center
• Security staff will develop a crisis center and
• remain in constant contact with members
• during an emergency in another country or
  region.

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Additional Services

• Customized evacuation-contingency planning
• International legal referrals
• Security Risk Management Services
• Emergency Response Plans
• Risk Assessment/Analysis Reports
• Security Site Assessments
• Training
• Workshops
• Desktop Exercises

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International Clinics

• World class medical care in developing markets
• 24 hour emergency facilities
• Pre post-natal care
• Vaccination programs
• Dental and diagnostic facilities
• First aid training
• Customized health programs

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SOS Online Web Reports
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The SOS Difference
Our Difference Information is backed up with
global resources, service, advice and
action. Medical and Security professionals
located around the world, available 24/7 to
support our members.
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Online Country Guides

• For all countries
• Rich source of information
• Standard of care medical referral
• Diseases vaccinations
• Safety Information
• Travel Guides (non-medical info)
• Print or E-mail reports
• Link directly from University intranet
• no need to log on
• Customization available

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Security Online

• Country Reports
• City Guides
• Current Situations
• Alerts
• Warnings
• Evacuation Notices
• Automatic E-Mails
• Travel Tips
• Risk Ratings

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International SOS Online

• Communications Portal
• Personal Travel Record
• Emergency Record
• Vaccination Management

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Communications Portal

• To educate all travelers about the SOS
• services available to them.
• Provide a direct channel to reach SOS
• Online Products
• Advise your travelers of the necessary
• health and safety risks before they leave.
• Inform travelers of your company-specific
• travel advice

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What Information Is Included In a Portal?

• A traveler introduction to the International SOS
  program
• Answers to frequently asked questions
• Documentation on program benefits
• Password free access to International SOS
• Country Guides
• Password free access to SOS database of disease
  and
• prevention information
• Password free access to SOS Security Online
• Password free access to SOS library of medical
  and travel
• related articles
• A printable SOS card
• Emergency Contact Information for International
  SOS
• worldwide Alarm Centers
• University specific related information

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Emergency Record with Proactive Vaccination
Management
Contact Profile - personal, emergency,
physician contacts Health Summary - medical
history, allergies, medications Vaccination
Management interactive tool comparing
employee vaccination history to travel
destinations. Storage for Electronic Documents
passport information,X-rays, medical
images, credit card information
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Emergency Record with Proactive Vaccination
Management
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Emergency Record with Proactive Vaccination
Management
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Personal Travel Record

• Developed specifically for the college and
  university
• traveler
• Password protected, self reporting locator
  program
• Information provided by traveler
• Consolidates travel record and allows University
• contacts to locate travelers at the time of
  a crisis
• Print Report allows the user to export data to
  Excel
• Daily data backup
• Information may also be viewed by
• SOS Alarm Center staff

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On Call, Online, and on the Ground
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Implementing the SOS Scholastic Travel Program
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SOS Scholastic Traveler
Comprehensive Membership Program Medical
Assistance 24-Hour Worldwide Medical
Information Assistance Medical Dental
Referrals Dispatch of Medication Medical
Supplies Medical Monitoring Emergency
Evacuation Medically Supervised
Repatriation Repatriation of Mortal
Remains Personal Assistance Legal Referrals Lost
Document Advice Assistance Emergency Message
Transmission Emergency Personal Cash Medical
Expense Guarantee Emergency Translation
Interpreter Services Claims Assistance SOS
Clinics Access to International SOS clinics
Travel Assistance Transportation to Join
Hospitalized Member Accommodation While Visiting
Hospitalized Member Transportation of Minor
Children Return of Traveling Companion Travel
Arrangements After Medical Evacuation Emergency
Family Travel Arrangements Online Services
Information SOS Scholastic Communications
Portal Travel Health Information Emergency
Record Email Health Alerts Travel Safety
Assistance Security Evacuations Travel Safety
Information Personal Locator Email Safety
Alerts Personal Safety Assistance
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Before Travelers go Abroad

• Create SOS Country Guide and send to Travelers
• Travelers to Complete an Emergency Record
• Make sure immunizations are current
• Scan copies of travel documents
• Call SOS to ask questions such as current Health
  
• and Safety information, Travelers
  prescriptions, etc..
• Distribute SOS Membership Card

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SOS Case Log UT CASE

• BACKGROUND
• College Student, 21 years old
• Studying in Paris
• Moped Accident
• Misdiagnosed at hospital, pain returns
• ISSUES
• Medical coverage unknown to parents
• Only French speaking staff are at the hospital
• Mother does not have a passport

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So be prepared for anything, at anytime
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Travel in Groups
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Use Reliable Taxis
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Avoid Suspicious Characters
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Questions???
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