Using LibQUAL

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Using LibQUAL to Develop Accountability with
Key Stakeholders Raynna Bowlby
Based upon presentation made w/co-presenter Dan
OMahony (Brown U. Library) at Library Assessment
Conference, September 26, 2006
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Using Measures to Demonstrate Accountability
Refining Measures
Utilizing Measures
Identify Measures
Collect Analyze Data
Collect Analyze (Baseline) Data
Inform Stakeholders
Inform Stakeholders
Make Decisions(e.g. Resource Allocation)
Refine Measures
Measure Effects of Decisions
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University Strategic Plan
Overall goals to assess

• Has the quality and quantity of faculty
  scholarship improved?
• Has the quality of the experience of the
  undergraduate improved?
• Has the quality of the Graduate School improved?
• Have we achieved needed infrastructure
  improvements to support academic work?

4
Librarys Strategic Priorities
Enhancing the quality of our facilities,
infrastructure administrative support

• Provide appropriate library support for faculty
  and students in all fields of study, with
  particular focus on ensuring resources for new
  fields of study.
• Make libraries more accessible and more
  responsive to students needs for varying types
  of space for study and collaborative work.

5
Measuring Library Success toward University
Strategic Plan
Preliminary List of Library Indicators
Peer standing in external rankings. Measured by
the relative position of satisfaction ratings and
other measures/indexes of the library in relation
to peer institutions (Association of Research
Libraries, American Association of Health
Sciences Libraries, and other groups) ARL
statistics Expectation We should see a rise in
Browns position in the ARL Index. We should see
improvements in Browns mean satisfaction scores
for Library services and quality in comparison
with peer institutions. Satisfaction of Library
users. Measured by survey results of faculty and
students' satisfaction with the Library's
collections, services, and physical facilities
LibQUAL data, OIR surveys Expectation We should
see increases in perceived levels of service and
satisfaction ratings by all Library user groups.
Student self-assessments. Measured by surveys
that ask students to assess the impact the
Library has had on their educational experience
and on their confidence/skill level in doing
library research and finding information
resources OIR surveys, exit surveys, LibQUAL
outcomes data Expectation We should see
increases in students ratings of these areas.
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Expectations Perception of Service Levels
Comparison of 2002 and 2005 LibQUAL data
Affect of Service
Information Control
Library as Place
2002
2005
2002
2005
2002
2005
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Measuring Library Success Toward University
Strategic Plan
Preliminary List of Library Indicators
Peer standing in external rankings. Measured by
the relative position of satisfaction ratings and
other measures/indexes of the library in relation
to peer institutions (Association of Research
Libraries, American Association of Health
Sciences Libraries, and other groups) ARL
statistics Expectation We should see a rise in
Browns position in the ARL Index. We should see
improvements in Browns mean satisfaction scores
for Library services and quality in comparison
with peer institutions. Satisfaction of Library
users. Measured by survey results of faculty and
students' satisfaction with the Library's
collections, services, and physical facilities
LibQUAL data, OIR surveys Expectation We should
see increases in perceived levels of service and
satisfaction ratings by all Library user groups.
Student self-assessments. Measured by surveys
that ask students to assess the impact the
Library has had on their educational experience
and on their confidence/skill level in doing
library research and finding information
resources OIR surveys, exit surveys, LibQUAL
outcomes data Expectation We should see
increases in students ratings of these areas.
8
User Self-Assessments
Library Outcomes (2005 LibQUAL data)
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Using Measures to Demonstrate Accountability
Refining Measures
Utilizing Measures
Identify Measures
Collect Analyze Data
Collect Analyze (Baseline) Data
Inform Stakeholders
Inform Stakeholders
Make Decisions(e.g. Resource Allocation)
Refine Measures
Measure Effects of Decisions
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Stakeholder Accountability Matrix
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(No Transcript)
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Joukowsky Institute for Archaeology and the
Ancient World
Brain Science Program
Marine Biological Laboratories Woods Hole